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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
My helmet arrived in no time, exactly as I expected it. After wearing it for my first ride I discovered that the fit really wasn't t working. I was able to return it to the store and they took the time to make sure I went home with one that was the perfect fit!
Because it is convenient. And Jeremy is always sooo helpful when we go I
I needed a helmet. I am a new rider and this was my first helmet purchase.
Date of experience: October 5, 2024
I hate when it requires you to put a minimum number of characters
Date of experience: December 6, 2024
Date of experience: September 22, 2024
Bought clearance rain gear it was as expected, fit well haven had a chance to use it yet so we will see
Date of experience: July 29, 2024
Date of experience: April 17, 2024
Date of experience: April 9, 2024
Great as always
Date of experience: April 4, 2024
Date of experience: March 31, 2024
Date of experience: March 29, 2024
Jp cycle showed my order processing for 2 days until I called them then finally told me the item was out of stock. Thanks for nothing.
Date of experience: March 27, 2024
Date of experience: March 15, 2024
Painless experience ordering online. Package got her quick & intact.
Date of experience: December 6, 2024
Clear helmet visor broke on a recent road trip. Part was unavailable but I received an email when it was back in stock. I ordered it same day and it arrived as scheduled.
I'm an RPM member, and I like the quality and pricing on Cycle Gear products.
Date of experience: October 15, 2024
I am expected to send my tire back wait for yall to receive it, then send me another one, all the while I have no front tire on my bike. I have reached out to customer service witch is pretty much a joke.
They have yet to get back with me.
I was recommended by a friend, this will be my last purchase here, they don't install tires. I am expected to remove tire from bike then bring just the rim... I have no way of doing that since I have no jack.
I wanted a white wall, it took almost 7 days to get to the store.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 3, 2024
I see that a Warranty was filed on your tire. We are waiting for the tire to be returned for inspection and to complete the Refund to Store credit. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
Service in that store is always excellent.It was very good as always.
Convenience and price.
I purchase Batteries, tires, chain, oil and care products, helmets and gloves.
Date of experience: December 4, 2024
Made it easy and shipped to a store of my choice. Stopped by on my way home and picked it up, also shipped super quick as well!
Date of experience: November 8, 2024
The Young Lady who helped me was outstanding. I can't remember her name, but she was dark haired and rides a BMW sportbike.
She is an asset to your organization.
To install my Camcorder
Date of experience: October 14, 2024
My gear arrived sooner than expected and had no issues with my package.
The have the gear that I love to purchase
Comfort, usability, protection, and price
Date of experience: December 3, 2024
Quick and easy to purchase products that are innovative and of good quality.
Had item in flyer that was mailed to me that looked like a needed tool.
Date of experience: December 3, 2024
Quick and easy with no problem purchase and have bought from them multiple times and will continue to do so.
Was looking for another helmet and happened to notice one that I liked in an email sent out by Cycle Gear and so I purchased it.
Date of experience: October 1, 2024
It fits true to size and is very comfortable. A little stiff at first be you get use to it
Date of experience: December 1, 2024
🏍 fast delivery, customer service. The product is exactly what I ordered.
Date of experience: December 5, 2024
Easy experience
Great customer service. This is my store.I will be coming here for all of my motorcycle needs.
Local store is nice
Date of experience: September 11, 2024
Ordered a new battery after the previous one was giving me issues. Ordered in store and staff was great. Only complaint is that the first time I ordered one, it came in a few days. This time it took a bit longer - a week and a half or so. Otherwise great.
Heard lithium was the way to go. Also has restart function which is nice.
Date of experience: October 1, 2024
Product worked real good
I will refer your store to others.
Product arrived on time. Thanks
Great products
Good protection on bike.
Date of experience: November 26, 2024
I got a notification from FedEx that my items were delivered and signed for at to the store so I called the store in Fullerton and the manager guy who answered the phone said that the items haven't arrived. I was confused, and I thought that maybe I had been taken for because I was notified that my items were delivered yet they weren't there. The manager guy was no help. He basically told me to go $#*! myself and the items aren't there. Yeah, Alfred no Reassurances or information on delivery protocol you just told me they're not there and there's nothing he's can do about it. The guy calls our layer saying that the items were ready for pick up. So I'm confused about that whole situation, but the manager guy was a piece of $#*!
I got a notification from FedEx that my items were delivered and signed for at to the store so I called the store in Fullerton and the manager guy who answered the phone said that the items haven’t arrived. I was confused, and I thought that maybe I had been taken for because I was notified that my items were delivered yet they weren’t there. The manager guy was no help. He basically told me to go $#*! myself and the items aren’t there. Yeah, Alfred no Reassurances or information on delivery protocol you just told me they’re not there and there’s nothing he’s can do about it. The guy calls our layer saying that the items were ready for pick up. So I’m confused about that whole situation, but the manager guy was a piece of $#*!
Customer referrals
Good tires for my type of bike
Date of experience: October 4, 2024
I have shopped with cycle gear for a few years now, and the service has been top notch. I look forward to continuing to patronize the business.
The representative did everything they could to help me and solved my issue
Date of experience: November 4, 2024
My husband loved it. Fast shipping. True to size. He appreciated the striped extended to the visor.
Date of experience: December 3, 2024
I'm very satisfied with my Vans ODI lock-on grips. They are super comfortable and look great. Very good experience purchasing from Cycle Gear and fast shipping.
Prices, selection, and fast shipping.
Brand and quality.
Date of experience: October 11, 2024
Quality products and pricing.
Date of experience: June 19, 2024
Order arrived fast and in excellent condition. Was happy with overall experience.
Previous experience
Tried on in store and customer reviews.
Date of experience: December 4, 2024
Fast receipt of order and free returns if there is a fit problem.
Great reviews.
Date of experience: December 4, 2024
Garret and Nate from the Matthews store were extremely helpful.
My sons use this store.
Date of experience: December 4, 2024
Found exactly what I was looking! My order was processed and shipped out quickly and received earlier than expected! Thank you!
Hard to find Item was in stock.
Wanted to update my helmet.
Date of experience: November 5, 2024
The cardo works fine. But the speakers went out 6 hrs into a ride. Tested the speakers with a different cardo unit and confirmed the speakers don't work. Went back to the store I picked up the unit from and because I ordered online, the physical stors can't do nothing. Which makes no sense. Just because the store didn't receive commission on the sale shouldn't effect exchanges or anything. Having to go thru a long process online to get an exchange should not be the only way.
Date of experience: October 7, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.