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CycleGear has a rating of 4.8 stars from 6,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,936 reviews
My shopping experience was very simple and easy to orchestrate very well, indeed! I ordered everything I needed for a winter season. I do declare that everything I received from Cycle Gear were very well packed in their individuals' packages. Everything I ordered concerning my order was everything I had been searching for years or let a couple decades. I found just what I needed in one place. The prices for everything unbelievable fair. I totally thank you so much Cycle Gear for a Customer Service experience well done!
I have been looking for these types of winter gear for a long while. Get it while it is available is what I say.
Date of experience: September 26, 2024
Was trying to find an air filter for my bike. Aftermarket part, no part number to go on. Went to cycle gear and they were extremely helpful, they took the time to search online and find the correct part. Very satisfied with my experience.
Been there before
Needed a new air filter
Date of experience: September 28, 2024
Satisfaction with the professional service and accessibility of products, hands on assistance and advice!
Motorcycle supplies and accessories!
Refreshment
Date of experience: November 4, 2024
Shipping was fast, but didn't love the pants. They will work, but did not fit the best.
They was on sale
They was on sale
Date of experience: November 29, 2024
Nick was very knowledgeable about the product I ordered. He told me about some features I was unaware of, and that definitely had a positive influence on my decision to purchase. Thank you!
Date of experience: October 8, 2024
Arrived on time. Very happy with my membership. Will purchase online im future.
Date of experience: November 30, 2024
Awesome Riding gear and at a excellent price. The niece will love it!
Had the gear I needed/wanted.
Reasonable price
Date of experience: November 30, 2024
Sadly I had to return the boots. Just too hard to put on. I will search for other options. The return was excellent I got back all my cash I paid.
Salesman garenteed my full cash back if the boots did not fit. They did not and I received full cash back.
Great selection, willingness to help, local Portland store.
I love Icon they are a Portland area company and cater to products that fit our NW needs
Date of experience: November 5, 2024
The.box was busted open on delivery and the o-rings were missing. My local store was no help at all. The 800 number on line would not allow input and just kept cycling. I did receive a response from Misty and she really seemed involved and took care of my situation.
Local service really disappointing. Online service not available. Email support was awesome.
Past purchases.
Date of experience: September 20, 2024
The attention in store, the product, and the delivery time was perfect,
Thanks
They know their job
Date of experience: November 29, 2024
The cree at the Hiram Georgia store are the best. They are very helpful and knowledgeable about the various products (helmets and communication equipment) and were very knowledgeable understanding when we had to return some items. They made further recommendations to my wife and me. Would recommend them to anyone.
Local business, which is where I like to spend my money. And now, because of their staff.
Recommendations from the staff and pricing
Date of experience: September 28, 2024
Excellent service, quick turnaround, friendly and informed reps. Keep up the good work
Close to home, offered military discount, great service
Dunlop Elite was originally on my bike. Wanted to keep the same tires on
Date of experience: November 29, 2024
Excellent selection, free shipping, awesome! Super fast!
Cycle gear is my go to store for motorcycle related products!
Date of experience: November 29, 2024
Walked into the store, but my items weren't on the shelf. Employee behind the counter offered to special order from the warehouse with direct shipping to my door.
Great customer service, but please don't shop the store expecting everything to be in stock all the time. It could have been an inconvenience if I had needed replacement parts immediately without time to wait for delivery.
I had a gift certificate to use.
Replacement liners for my helmet ensure a comfortable fit for many more miles to come.
Date of experience: September 23, 2024
Competitive prices, great service. I just needed a tire, but I appreciate the expertise and discussion about tires. The tire swap was fast and done before I finished browsing the store! It's the only place I trust locally to mount and balance my bike tires. Been using them for years.
Competitive prices and it's the only place I trust locally to mount and balance my bike tires. Been using them for years.
The technician discussed with me some tire options and I did some research myself as well before deciding.
Date of experience: September 24, 2024
Been buying from you for a bit and it's always excellent, getting ready to place a new order soon
Date of experience: November 15, 2024
Awesome as usual, Sean and Jay are easy ro talk to and always friendly!
You have some cool people working at the Rancho Cordova shop, very knowledgeable, especially that bald guy! Sean, He's great!
Date of experience: November 25, 2024
Didn't have what I wanted at the store so had it shipped to me. Good customer service and excellent products.
They generally have what I want.
Needed a replacement visor for my Arai helmet.
Date of experience: November 5, 2024
Excellent website, extremely helpful staff! Product shipped quickly and was at a very competitive price.
Previous user
Date of experience: November 5, 2024
Previous experiences
Date of experience: January 15, 2025
Great product, fantastic price, and top notch sales associates!
Previous experiences
Date of experience: November 24, 2023
Past experiences
Date of experience: November 20, 2023
Shopped here before.
Date of experience: November 15, 2023
Previous shopper
Date of experience: October 7, 2023
The online order and pick up process was very easy and seamless.
I was buying a Christmas gift for my husband. He has buys from Cycle Gear often and the return policy was adequate.
I showed them to my husband and he liked them.
Date of experience: November 27, 2024
My order took two weeks to ship out and deliver. It said there was a 3-5 window for shipping and it took 2 weeks.
Date of experience: November 4, 2024
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Always a pleasure dealing with them both online and in person.
Good product selection.
They all had great reviews.
Date of experience: November 28, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.