CycleGear

My wife wanted an economical way to get and forth to the gym so she bought a scooter. We went to Cycle Gear so she could try on all the helmets to find the best fitting. Even though they didn't have the helmet she wanted in stock we bought it through the store and had it delivered. She got the helmet that she wanted, that fit right and delivered to our door.

Jose was so knowledgeable and helpful, he listened to what I told him and advised me on all my options!

I liked the update emails. Very personalized and humorous... Thanks

It would be better to have customers service with a real person to ask about the product and advise on how to instal it

I have been using no toil filter oil and cleaner for years. Cheapest way to clean filters, disposing of used solvents for other filter oils was a problem. Shipped to store to save on shipping.

An extremely heavy battery packed loosely in a large box with some puff airbags that could not withstand or hold anything securely.

Wonderful service in store. Had our helmets fitted. One was in stock and the other had to be ordered. Ordered on a Saturday and helmet was delivered to our home by the following Wednesday. Awesome service.

I found a great deal on a helmet. The website has a much larger selection of gear compared to the local store. I suggest you help the stores push online gear and to assist customers with online orders.

The front desk salesmen who helped me in-store as well as the lady who helped me try on the items at the cycle gear in Virginia were awesome! When I had issues ordering off the site they walked me through the process in store and I was able to get my jacket shipped straight to my address.

My items were delivered quickly and were the products I ordered. SinceI don't have a CycleGear anywhere in a 100 mile radius of my location I am very satisfied with you app and all the available gear to order. Delivery was as promised. Thx

I ordered handlebar grips the site said would fit my 2017 Harley Roadster. The throttle grip did NOT fit, and I had to shave down part of the plastic to make them work.

Delivery time was atrocious. It took more than a full week to arrive. They picked the slowest carrier. It would have been cheaper and faster is they just used US Postal Service.

This was the first time I've ordered from CycleGear, and undoubtedly, it will also be the last.

I sent the company an email stating the delivery method they used to ship my parts was incredibly slow, and it would have been preferred if they simply used the postal service. The reply I received back was basic information about when it shipped and how I could track it.

I was legitimately attempting to tell the company they lost me as a customer and how they can fix this issue so they don’t lose future customers. I think it fell of deaf ears because the response I got back was basically a computer decides how it should be shipped.

The computer doesn’t take into account customer satisfaction when choosing delivery times.

CycleGear is losing a ton of business. I suspect their customer retention numbers are pretty low, as well as the number of first-time-customers making a second purchase within a year. I tried to tell them why, but it honestly fell on deaf ears.

If I ran the marketing department of this company, this $#*! would be fixed immediately.

Customer service was on point. Helmet was great in-store. The one delivered is sticky on taking the visor on and off. The little pins you push forward to install the visor, one side is great and smooth. The other side sticks and I have to push the pin back and try again to get the visor to stay in place. Overall, love the helmet. Much better fit.

Got it fast, on time and just exactly as described on line - thank you!

I have a modular Bilt helmet and always get foggy, I bought the pin lock shield and it works, no more more foggy windshield and I ride early mornings to work

Great experience. I will buy from Cycle Gear again. Product was as expected and fit perfectly.

Quick delivery, arrived faster than expected. Good customer service!

We brought our grandson, age 15, to pick out riding gear for a Honda 125 dirt bike. He loved the helmet, the boots and everything he found! The helpful lady let him pick out what he liked while telling him what his choices would accomplish in the long run. He became wiser and changed his mind a few times because of her respectful advice. We are very grateful for you guys at Cycle Gear!

The staff at the Manchester store is top notch.
Very professional. Picking out a helmet is not easy.

Super quick and easy to navigate! Very happy with the quality and timeliness of my order.

Came in to get new screws for my helmet visor as I had lost 1...Cycle Gear was able to look up and order it in store and within a couple days it was delivered to the store

I visited the OKC location many months ago and spoke to Hayden about Schuberth C3 Pro helmets. I returned to purchase two full-size motorcycle covers from him in January 2024. The Schuberth C3 Pro helmets I wanted went on sale over Labor Day and I was able to place my order for home delivery with Hayden by calling the store from western Iraq, where I am deployed as an Army civilian. Hayden made quick work of my order and the helmets arrived in perfect condition at my residence in central Oklahoma a few days later. I will visit the OKC tore and Hayden once again to outfit the helmets with Cardo communications systems. Thanks again, Hayden, for a very positive experience!

Ordered saddle bags and got sent a tank bag I had to drive 18 miles to the closest store to return

Easy site to navigate. Like that there are stores nearby to try stuff.