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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 6,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    665
  • Value
    14
  • Shipping
    2369
  • Quality
    5813

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,113
Neutral
172
Negative
160
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18,936 reviews

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How would you rate CycleGear?

Reviews (6,004)

Rating

Timeframe

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Reviews that mention popular keywords

cycle gear (950) shopping experience (81) customer service (518) right size (33) couple days (23)
Thumbnail of user josephm664
Joe
Oregon
2 reviews
3 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Web site easy to use, lots of items to choose from, broad range of pricing. This seems like a competitive company that is willing to do what they can to make the shopping experience positive. Also easy to use, not a lot of static in the order process.

Shipping
Quality

Date of experience: August 28, 2024

Thumbnail of user ericf1619
South Carolina
2 reviews
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase
• Updated review

Wouldn't let me log in with my RPM account. Also, I don't understand why Cycle Gear is more expensive than RevZilla, when it's the same company.

Reason I chose this business:

I guess I lost my mind temporarily

Reason I chose this product:

Needed a clear shield.

Shipping
Quality

Date of experience: October 23, 2024

Wouldn't let me log in with my RPM account
October 22nd, 2024
Verified site experience
• Previous review

Date of experience: October 12, 2024

Thumbnail of user alanb2542
Massachusetts
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

I've waiting for this item to be restocked. Shipment came to me on time

Reason I chose this business:

Completes the helmet I purchased in August

Shipping
Quality

Date of experience: October 23, 2024

Thumbnail of user jjr121
JJ
Arizona
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Yes, the order online process, friendly, simple, and easy.
Thank you!

Reason I chose this business:

Great customer service

Service
Shipping
Quality

Date of experience: October 25, 2024

Thumbnail of user tammyh1867
North Carolina
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Easy to order do it every year for Birthday gift.Order have delivered husband happy

Shipping
Quality

Date of experience: October 25, 2024

Thumbnail of user lucianot26
Australia
1 review
0 helpful votes
  • Send Message
November 4th, 2024
Verified purchase

Store was very friendly with me on the purchase and helpful in attending

Shipping
Quality

Date of experience: October 25, 2024

Thumbnail of user patrickk1813
South Carolina
1 review
0 helpful votes
  • Send Message
November 3rd, 2024
Verified purchase

Excellent product. Just what I ordered.
I am satisfied with my purchase

Shipping
Quality

Date of experience: October 24, 2024

Thumbnail of user garyf1190
Washington
1 review
0 helpful votes
  • Send Message
November 3rd, 2024
Verified purchase
• Updated review

Ordering was easy. Delivery was very fast. Happy with the product.

Reason I chose this business:

Past experience.

Reason I chose this product:

Have a jacket that matches.

Shipping
Quality

Date of experience: October 24, 2024

Fast delivery and product is as advertised.
August 1st, 2024
Verified purchase
• Previous review

The product is as described online. It arrived sooner than I expected. CycleGear offered several choices.

Reason I chose this business:

Cost and speed of shipment and delivery. Have bought other products from CycleGear.

Reason I chose this product:

Filled my need at a reasonable price.

Shipping
Quality

Date of experience: July 22, 2024

Easy and convenient
May 7th, 2024
Verified site experience
• Previous review

Date of experience: April 23, 2024

Thumbnail of user pjs119
Washington
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

Lynnwood Cycle Gear has their stuff together. Other companies should look to Lynnwood cycle gear so they can find out what customer service really is. The staff is A++

Reason I chose this business:

Best place to buy motorcycle gear

Reason I chose this product:

A mix of price function and style

Shipping
Quality

Date of experience: September 19, 2024

Thumbnail of user bobm1707
California
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase
• Updated review

I did a search on Cycle Gear's website for Suzuki Hayabusa products. It turned up an open-box special for a motorcycle cover, which I ordered. What came was a cover that didn't fit and on subsequent investigation was a cover for a 250. Since this was already an open-box item, I'm wondering how many customers are going to have to order and return this item before someone fixes the coding on the website? I haven't received my refund yet, so I'm hoping I'm only out the cost of postage for return shipping.

Reason I chose this business:

I've used CycleGear for over 20 years. I think this is the last time.

Reason I chose this product:

The website search by make and model turned up this product. This turned out to be a coding error.

Service
Shipping
Quality

Date of experience: August 28, 2024

OK so far
May 24th, 2024
Verified site experience
• Previous review

OK so far. Let's see if they deliver the right product.

Date of experience: May 14, 2024

Thumbnail of user juliog368
Costa Rica
1 review
0 helpful votes
  • Send Message
November 17th, 2024
Verified purchase
• Updated review

Pude encontrar las cosas que queria comprar, los precios estan bien, si me gustaria que hubieran mas promociones de descuento en muchos productos,

Devolvi un pants ya que me quedaba pequeño, lo compré en línea y lo devolví en la tienda de Fort Worth, fue facil y rapido.

Aun me faltan cosas por comprar y las compraré en cycle gear.

Fue fácil y rápido

Reason I chose this business:

Tenía las cosas que necesitaba

Reason I chose this product:

Compraré una moto y necesitaba buenos productos

Service
Shipping
Quality

Date of experience: November 7, 2024

Good store, easy to find things
November 5th, 2024
Verified site experience
• Previous review

Date of experience: October 26, 2024

Thumbnail of user bekahs13
Tennessee
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Unsure of what helmet I wanted to buy.going from a 3 quarter to a full face. They had a great selection to choose from. Nathan was our sales associate and he took his time explaining thier differences. Let me try them on and wear around to make sure they didn't give me a headache. Very patient with us, we were there two hours. Also purchased a Cardo packtalk edge duo, he installed them in our helmets for us. Very professional and a great atmosphere. Definitely will be doing more business with them. We also ordered smoked lenses through the website and had them in 2 days. We are very pleased with purchases.

Reason I chose this business:

A friend recommend them

Reason I chose this product:

We have several riding buddies who recommend them

Shipping
Quality

Date of experience: August 27, 2024

Thumbnail of user bernerdk
Ben
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
September 21st, 2024
Verified purchase

KOP staff couldn't have been more helpful in ordering/paying in store for shipment directly to home. Also had time to just talk bikes. Never felt hurried. Good experience overall.

Reason I chose this product:

Right product and right price

Shipping
Quality

Date of experience: September 11, 2024

Thumbnail of user mikep2217
Alabama
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase
• Updated review

I purchase the Diablo Rosso online and had it delivered to my local Cycle Gear for mounting. While there they were able to help my son pick out a set of tires for his bike also. I've always had great interactions with all the staff at Cycle Gear. Would highly recommend to anyone looking for motorcycle gear and accessories.

Shipping
Quality

Date of experience: August 21, 2024

Always have a great experience when shopping online...
November 14th, 2023
Verified site experience
• Previous review

Always have a great experience when shopping online or in store.

Reason I chose this business:

I almost always choose Cycle Gear because they have what I need and it’s easy to find either online or in store. They also have some of the best customer service found anyway both online and in store.

Date of experience: November 14, 2023

Thumbnail of user steves4019
Texas
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase
• Updated review

Easy and quick Ordering process and pick up with just the right pricing

Shipping
Quality

Date of experience: October 22, 2024

Easy and quick
May 9th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Used a gift card

Date of experience: April 29, 2024

Easy to find and select parts
December 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Christmas Gift card

Date of experience: December 27, 2023

Thumbnail of user rolanda103
Rhode Island
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

I look online for products I'm interested in and I run down to my cycle gear store in Manchester, Ct. To see if they have the product I want is in stock or if it's a helmet or clothing I try it on and if they don't have it in stock I'll have them order it and send it to my home. The sales associates are knowledgeable and always helpful 👍

Reason I chose this business:

Close to home and I like to actually browse products in store instead of online!

Reason I chose this product:

Quality, fit and safety certification

Shipping
Quality

Date of experience: August 30, 2024

Thumbnail of user chriss7163
Arizona
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Rear end rebuild and went with moose racing bearing and seal and I am happy with the parts I have.

Reason I chose this business:

Better parts

Reason I chose this product:

Moose racing fan

Shipping
Quality

Date of experience: October 23, 2024

Thumbnail of user glennb778
Texas
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

Ordered the Cardo Edge com device, came in timely, customer service was great, offered to install, answered some questions and shop is convienant.

Reason I chose this business:

Product solution and location

Reason I chose this product:

References from youtubers

Shipping
Quality

Date of experience: October 12, 2024

Thumbnail of user phann11
New York
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Been buying from Cyclegear for a couple years and Good experience so far

Shipping
Quality

Date of experience: October 23, 2024

Thumbnail of user marshallb191
Washington
2 reviews
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Product was exactly what I ordered a send jacket. Thanks cycle gear another completed purchase.

Reason I chose this business:

Have Rpm membership and shipping is quick and reasonable pricing.

Reason I chose this product:

They fit well

Shipping
Quality

Date of experience: October 23, 2024

Thumbnail of user ro240
California
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Excellent delivery time.Top quality products!Thank you.

Reason I chose this business:

Decent prices, parts were available.

Reason I chose this product:

They fit my bike.

Shipping
Quality

Date of experience: October 23, 2024

Thumbnail of user robc849
New Jersey
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

The team at the Arrowhead AZ store are great. Very knowledgeable and make the experience very easy and assist without high pressure sales!

Reason I chose this business:

Proximity to my location

Reason I chose this product:

Brand and quality

Shipping
Quality

Date of experience: October 4, 2024

Thumbnail of user realpersonh
Maryland
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

The store employee was super helpful and patient to explain how things work on the gear I purchased. Shipping to store was not as quick as expected, but that is FedEx's fault not CGs. Overall a positive experience.

Reason I chose this business:

Store in my area, so felt comfortable in going there to test things out and order online without being pressured or upsold

Reason I chose this product:

Best safety rating for the price, best bang for my buck from a European brand.

Service
Shipping
Quality

Date of experience: August 28, 2024

Thumbnail of user cristianh60
Nevada
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

Ordered boots from cyclegear for great price. Really like when i get stickers with anything i buy cherry on top!

Reason I chose this business:

Ive gone to your store locally and got good gear for good pricing.

Reason I chose this product:

Great style and color options.

Shipping
Quality

Date of experience: September 24, 2024

Thumbnail of user jeremyw1092
Minnesota
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

I was looking for a riding jacket and being 6'4" clothing is always a challenge. The staff took the time to get me familiar with several options but there where no tall sizes on the rack. The sales associate took the time find tall options and ordered for me. It arrived and fit. Couldn't ask for a better experience.

Reason I chose this product:

Size, protection, style, and color.

Shipping
Quality

Date of experience: August 28, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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