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CycleGear has a rating of 4.8 stars from 6,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,935 reviews
Was shocked how quickly my return was handled and store credit given. I was out $36.00 for shipping my helmet back.
Helmet was still under warranty when the drop visor mechanism broke. Sent it back and got total store credit the same day. New helmet arrived in two days.
Good price and availability of the helmet I wanted.
I like HJC helmets.
Date of experience: September 27, 2024
I went looking for a good helmet for my bike and the fellow gage did a awesome job showing me the halms and advised me on the wonderful new sedici strada 3 helmet, I all so purchased the pinlock far it, when it came in gage put in far me free of charge. I'm telling every body to go to cycle gear for their stuff.
Because I was told to go there.best fitting helmet I saw and tried on, plus stayed on my budget
Date of experience: August 27, 2024
Always Great! Great Tire Pirelli rosso 4 shipped to store in 5 days, They called me and I brought the rim to the store the next day it was ready!. The three young men deserve kudos they did exactly what they said they would these days that's five stars. This coming from a guy who has been Ridin' since 1968, Thanks again.
Consistent quality service.
Date of experience: July 10, 2024
Was able to exchange one pair for another pair that wasn't in the store but was delivered for free to my house within a reasonable time.
Been shooping there for years; price, selection, customer service.
Price, reviews, style
Date of experience: September 30, 2024
Sean is definitely a people person. Customer service is over the top and he always has a smile on his face. There are bigger stores but if you want the absolute best buying experience anywhere do yourself a favor and go see Sean at Rancho Cordova CycleGear!
Date of experience: August 10, 2024
Went into the store in Allentown and was helped by an associate. This was our first time purchasing a helmet. Tbe store did not have what we wanted in color and size so they ordered it online.
Very helpful.
It is in my area
Need helmet for rider course.
Date of experience: July 10, 2024
All I ordered was a front tire. Was supposed to be here on the 14th and FedEx struck again. They delayed and delayed the delivery until the 19th when it showed it was at the facility right down the road. Kept swapping from out for delivery to operational delay. Other than that Cycle Gear is great lol.
They have what I need at good price and the employees at my local store are awesome.
Best tire brand out there.
Date of experience: August 21, 2024
I followed the directions to measure my head and ordered the size it corresponded with and it fits just perfectly! Love the strap feature with a snap set it and forget highly recommend this helmet
Friend referral
Style and need
Date of experience: September 8, 2024
It's been a long time since I received two day shipping on an order placed at CycleGear's website. Usually it takes from 4 to 6 days to get an order, even though I'm a paying RPM member.
I wanted to use my remaining "cash" before my RPM membership was up, since I will not be renewing it.
I reviewed "best summer riding gloves" on the internet. These were rated high in all the reviews. CycleGear had them in stock in the size I wanted so I ordered them. I took the reviewers advice and ordered them one size larger than my normal size. I agree these are very nicely made and comfortable gloves, when you up-size one size.
Date of experience: September 9, 2024
I'm a RPM member. I'm supposed to get free two day shipping.
Cycle Gear doesn't adhere to this. This last shippment took six days to arrive via their chosen shipping vendor. Their vendor received my shippment, then took five days to deliver it from the depot that received it to my door. How is this two day shipping?
Of the three companies, (Revzilla, J&P, and Cycle Gear), only Cycle Gear has this on going problem with adhering to this RPM membership benefit.
I've learned to use Revzilla for my gear and metric bike parts and J&P for my Harley parts.
Cycle Gear has been a frustrating company for this RPM member to deal with. I'm done trying to deal with them.
Customer service just gave me a runaround on their delivery problems. The adviser had no answer as to why, after the shipping vendor had received my shippement, that it took four further days to receive my order.
Basically they tried to turn my problem around and blame me for my late shippment. I understand that a order may take two working days to process. That didn't happen here. The order was processed wrong. The shipping vendor shipped my order slowly because my orders shipping label was filled out as a "Home" standard delivery.
No other reason than I'm a RPM member and would receive my tire with in 3 days.
I'm a Dunlop believer. Their Mutant tires are perfect for my riding style on my R1250GSA.
Date of experience: June 4, 2024
I like Cycegears site, but when I order using my RPM membership I never get my items in two days.
RPM membership.
Needed to complete my rider gear setup.
Date of experience: March 7, 2024
To buy Gerbing 12V socks in XL. No one else has these in stock.
Date of experience: February 21, 2024
Easier to renew my RPM membership at the Cyclegear site.
Date of experience: February 14, 2024
Date of experience: November 1, 2023
CG replaced my tires on my BMW K1600 they were very responsive and professional. They were very affordable about 30% of the dealer quote. Nice!
Date of experience: September 30, 2024
As always I received my order very quickly and exactly what I ordered.
Quickness and competitive prices and discounts on tire changes when I order the tires through you.
Needed a tire Ana the dunlops have just been the best ask around tire with longest wear
Date of experience: October 14, 2024
Easy to use web site almost always have what I'm looking for at competitive prices.
Good prices and cheaper install
Date of experience: July 11, 2024
I ordered a tire from cycle gear. I received a timely confirmation email and the item arrived on time with no issues.
Date of experience: May 25, 2024
I browsed online and found what I want. Checkout was easy and product was delivered not long after.
Variety to choose from and convenience.
It had good reviews on the internet
Date of experience: October 15, 2024
Nick at the Plano location was very helpful when choosing a new helmet for my head shape. I explained the issues I was having with my current helmet and told him some preferences without regards to cost. He pointed me in the right direction and still showed me multiple options rather than upsell me. He really cared for how the helmet felt and made sure I was confident in my decision prior to purchasing/ordering.
It has always been my trusted gear retailer.
The comfort level of Arai is unmatched. And the option to have it shipped straight to my helmet painter was what truly made the purchase easiest.
Date of experience: August 21, 2024
Rony helped me in the Allentown store, answered all my questions and offered to order up the jacket I wanted when my size wasn't in the shop. The jacket came quickly. Thanks for a great experience.
Word of mouth
Style and fit
Date of experience: September 17, 2024
Whoever the gentleman was at counter was quick with grabbing my online order. Then I had asked to try on some helmets to find my size and he gave me several options to choose from and was very knowledgeable and helpful when picking
Cause why not.
Trying to get my 06 Gsxr 600 running smoothly
Date of experience: July 15, 2024
Sizing guide proved accurate. Item received relatively timely.
Carried items needed
Quality, fit, safety
Date of experience: October 15, 2024
Great delivery update, I received an email every time arrives to distribution point.
Good price and product's options.
It has good discount.
Date of experience: October 15, 2024
Two Brothers Racing db killer made muffler noise levels acceptable.
Date of experience: October 15, 2024
I read the reviews before ordering apparently they're hard to find for this helmet.in any case it needed a bit of working with a dremel.if it works like the last one on my bilt helmet I'll be happy
The store is only 30 mins away,but not in stock for my helmet so off to the net I went.
Worked before
Date of experience: September 5, 2024
Searched there website found what I wanted and picked it up at the local cycle gear shop in mobile,Al even purchased the Cardo 2x in store they installed it and even cleaned the bugs off my bell race star helmet
Too easy not too choose cycle gear
Date of experience: August 28, 2024
The product and Cycle Gear's service were excellent, as usual. However, it is frustrating to follow your order through FedEx Ground. You can follow the package accurately from the shipping location. Finally, it shows on the truck out for delivery that day, then at the end of the day they tell you the shipment is delayed and it won't be delivered. Do the final delivery drivers just decide they don't want to work anymore that day?
Convenience and service.
Date of experience: July 11, 2024
Ordered New front and rear tires on a Sunday. By Wednesday they arrived. Thursday I borught my wheels with the old tires on them to the Cycle gear store in Lewisville, Texas where the new ones were delivered. I had barely even made it back to work when they called and said they had the new tires installed. Great experience.
Date of experience: August 22, 2024
Delay almost every time I've gone to the store. Current excuse: we have no new valve stems. So far wheel is there 5 days. Last time, rookie installer screwed up valve stem and balancing. Lots of time redoing remove tire and wheel. Will be looking for other alternatives
See above. Store associates said sorry.
Matching tire, good price
Date of experience: June 29, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.