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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.7 stars from 5,997 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    665
  • Value
    14
  • Shipping
    2362
  • Quality
    5806

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,106
Neutral
172
Negative
160
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18,927 reviews

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Reviews (5,997)

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Reviews that mention popular keywords

cycle gear (950) shopping experience (81) customer service (518) right size (33) couple days (23)
Thumbnail of user johnl7612
Indiana
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

I've purchased from CycleGear more than a few times...helmet, communications headset, tires and now my third jacket. The Bilt jacket is superior name brand items I've tried. The price was right and delivery to my store was crazy fast, Over the years I've never been disappointed. Bargain prices are augmenmted by superior products.

Reason I chose this business:

Repeat customer.

Reason I chose this product:

Exactly matched my needs and surpassed my expectations.

Shipping
Quality

Date of experience: August 12, 2024

Thumbnail of user danl1320
Tennessee
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Ordered 2 tires for my vintage Suzuki because they had the sizes needed. Received fairly quickly and mounted/balanced the next day

Reason I chose this business:

Had the sizes needed

Reason I chose this product:

Correct size

Shipping
Quality

Date of experience: September 10, 2024

Thumbnail of user steeled4
North Carolina
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Went to the store to get a full suit, employee helped me get fitted for one by measuring me and let me try some on before I ultimately ordered one that I wanted. Great experience and would 100% recommend to my riding buddies!

Reason I chose this business:

Chose cyclegear because I've always heard great things and they were the closest store that offered the ability to get fitted and try on different suits.

Reason I chose this product:

Needed a full suit for the track.

Quality

Date of experience: June 30, 2024

Thumbnail of user tylerb1049
Indiana
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Came in a asked about helmet sizing, got all the answers I needed, was allowed to try on all the helmets and spend some time walking around the store. Found the one that fit best for me and put on order the color I wanted. Came in quicker then expected and picked it up no issues

Reason I chose this business:

Closest store to my house

Reason I chose this product:

Did some research and store staff confirmed it was the best option

Quality

Date of experience: June 25, 2024

Thumbnail of user akhili1
Ohio
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I got the 3XL size, and it's comfortable. I can wear it with my glasses. I was worried about the weight, but it's surprisingly light, and the padding inside helps with the sweat.

Reason I chose this business:

Product availability

Reason I chose this product:

Size availability

Shipping
Quality

Date of experience: September 5, 2024

Thumbnail of user christianv459
Texas
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Employees were straight to the point and very polite. Would recommend for Bike Gear.

Shipping
Quality

Date of experience: October 8, 2024

Thumbnail of user kims2875
Minnesota
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Matches my new mustang seat perfectly.
Formed to the contour of the fender right away. No need to set it in the hot sun.

Reason I chose this business:

Product availability

Reason I chose this product:

Matches me new seat

Shipping
Quality

Date of experience: September 18, 2024

Thumbnail of user paulo849
South Carolina
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Helmet fits snug, Rx size up. Probably will fit better after break in. Shipment was timely and helmet was well packaged. No complaints. Overall, pleased with purchase.

Reason I chose this business:

Quite honestly, good price.

Reason I chose this product:

Like the icon helmet styling.

Shipping
Quality

Date of experience: August 22, 2024

Thumbnail of user victoriag959
Texas
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

I placed an order for this item and I believe within two days I had it at my front door. I did not realize how fast it would arrive definitely 10 out of 10 love this jacket. I even bought one for my sister.

Reason I chose this business:

I only shop with cycle gear

Reason I chose this product:

Because I love alpine stars

Shipping
Quality

Date of experience: August 9, 2024

Thumbnail of user davidd6241
Illinois
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

It was a very satisfying experience. I honestly don't remember the last time I was this satisfied over a purchase that wasn't an illegal transaction. Hope we can satisfy each other again in the future.
Sincerely, a very satisfied customer

Reason I chose this business:

They had the product I needed for a good price with fast shipping.

Reason I chose this product:

I needed it b

Quality

Date of experience: July 13, 2024

Thumbnail of user ericw2311
Missouri
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Was able to get this Pinlock insert within a week. They even installed it at the shop when I picked it up. Buy online because some of the in-store labeling is incorrect and they may provide the wrong insert.

Reason I chose this business:

Price and convenience

Reason I chose this product:

Brand quality

Quality

Date of experience: July 12, 2024

Thumbnail of user alekl4
Indiana
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I'm getting all my gear so I can start riding soon and I was weary on ordering something because I didn't know how the sizes ran. But it's true to size and it was a perfect fit and great quality! I'm about to order some more gear!

Reason I chose this business:

I’ve heard some great things about Cycle Gear

Reason I chose this product:

I’m wanting to start riding and the pants match my style

Quality

Date of experience: June 25, 2024

Thumbnail of user matthewp1644
New York
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I was hoping for visor to be in stock in store, but delivery was faster than expected.

Reason I chose this product:

Replacement visor for helmet

Shipping
Quality

Date of experience: October 7, 2024

Thumbnail of user antoniow139
Texas
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I ordered a rear axle kit, the box was loosely packed so the contents were jumbled around on the inside, breaking out of its plastic seal and some smaller parts were all over the box, product wasnt damaged but some bubble wrap or more of the brown paper could have kept the smaller box from being bounced around in the bigger box

Reason I chose this business:

The payment option, and ability to pick up at store

Quality

Date of experience: June 25, 2024

Thumbnail of user johnm14713
New York
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Jonathon was extremely helpful over the phone in helping me order a new helmet. I came into the store to authorize the purchase, and the helmet was delivered as promised in a timely manner. Excellent customer service (a rarity these days). Thanks, Jon!

see above

Reason I chose this business:

They had access to Schuberth helmets.

Service
Quality

Date of experience: June 30, 2024

Thumbnail of user shawnf397
Washington
2 reviews
0 helpful votes
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September 26th, 2024
Verified purchase

Came as described and salesmen were very helpful, after being very disappointed with a previous brand, I was glad to see how helpful the team was.

Reason I chose this business:

Their customer service

Reason I chose this product:

Because a previous brand (Sedici) really disappointed me.

Shipping
Quality

Date of experience: September 16, 2024

Thumbnail of user michaelp7440
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Was able to find and order what I needed. Delivery to store was a nice option.

Reason I chose this business:

Products and location

Reason I chose this product:

Needed to replace existing part

Shipping
Quality

Date of experience: October 7, 2024

Thumbnail of user josephw2411
California
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Great service I came in with little knowledge and was explained about the gear from jackets to boots to locks and helmets.

Reason I chose this business:

I heard from a friend

Reason I chose this product:

The explanation of choosing a good helmet and size and comfort and showing me different brands help me decide.

Shipping
Quality

Date of experience: September 15, 2024

Thumbnail of user williamm6650
Washington
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

The guys at Cycle Gear and Bellevue are consistently helpful and knowledgeable. I appreciate them helping me get the half helmet kits installed properly. Always pleasant always Professional.

Excellent

Service
Shipping
Quality

Date of experience: August 26, 2024

Thumbnail of user rubelc1
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

The workers were very nice and helpful. Satisfied with the purchase.

Shipping
Quality

Date of experience: October 7, 2024

Thumbnail of user jimj1220
Oklahoma
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I did it all. Purchased an item, returned it and purchased two more items. Everything was excellent. Staff was exceedingly kind. I do recommend cyclegear.

Reason I chose this business:

Nice and knowledgable people to work with

Service
Shipping
Quality

Date of experience: August 31, 2024

Thumbnail of user davidw8111
Massachusetts
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

I was greeting right away and they asked if there was anything they could help with. They suggested some items seeing as I'm going for my exam soon. I ended up having to order a jacket for my size which was done painlessly. My only negative comment would be that the store never called me when the order came in or at least never left a message. I realized it was in a few days after the fact when I tracked the package and saw that it had been delivered.

Shipping
Quality

Date of experience: July 31, 2024

Thumbnail of user hanl57
Washington
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

I walked in and they had the Shoei in the size I needed. I got to try it on and an associate helped with the fitment. Unfortunately, they didn't have the color I wanted in store but they were able to order and ship it to my door and it arrived in 2 days! I would recommend anyone looking to buy their first helmet to buy from Cyclegear.

Reason I chose this business:

Store was the closest.

Reason I chose this product:

Needed a modular helmet and it was the best available.

Shipping
Quality

Date of experience: August 14, 2024

Thumbnail of user jackb2083
Michigan
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

The tires I bought showed up within a week in great condition, and the store was very easy to navigate

Reason I chose this business:

It popped up first with the best options

Reason I chose this product:

Best quality and fits my usage the best

Shipping
Quality

Date of experience: September 9, 2024

Thumbnail of user anthonys3469
New Jersey
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

My experience was great. I went to the white plains location where I was able to try on several style helmets to determine which one fit me best in both style and size. I found my perfect size and because of stock availability I was unable to find the color I preferred and was able to place an online order for my color helmet while I was in store. The associate was very helpful since the moment I walked in greeted me and had and was very knowledgeable of the products. So much that I went on to purchase a pair of gloves too with the help of the associate.

Reason I chose this business:

Physical location with park.

Reason I chose this product:

Sizing and style.

Quality

Date of experience: July 3, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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