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CycleGear has a rating of 4.8 stars from 5,993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,913 reviews
Always a good experience dealing with cyclegear. Service is fast and the selection of products with variety of pricing.
Best selection and price available.
Good price.
Date of experience: September 8, 2024
Easy to navigate, the final price was what They said it was and the order was shipped and tracked for delivery
Close to the house and shipping is fast
Date of experience: September 9, 2024
Bought three times online, every time it was without any issues
Date of experience: September 27, 2024
Staff were very friendly. Helped to order necessary accessories online, answered for all questions, helped to find item in my budget
Date of experience: July 18, 2024
Had a good experience at the Cycle Gear store. The staff were knowledgeable and helped me choose the correct device for my helmet.
Repeat customer
Date of experience: September 3, 2024
I signed up for the membership which includes free 2 day shipping. It took 4 business days to receive.
Date of experience: September 9, 2024
Product came later than expected and it originally said it would come in one to two days. I am returning the product because it is not needed anymore.
Date of experience: August 15, 2024
Easy to process online. Wish it would say on wishlist when adding things to the cart.
Checked out jacket the other day but now it's out of stock in store.
Date of experience: September 25, 2024
They act like you're bothering them to be serviced. Not the first time we were there and each time it was horrible service to the extent of being ignored though we were the only people in the store.
You sell Bell helmets.
You didn’t have a Bell 1/2 helmet in the correct size so I had to order a HJC… and I still needed the size ordered.
Date of experience: August 18, 2024
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Good customer service in the store. The shipping time was longer than promised.
Price and selection
Date of experience: September 25, 2024
I got my tire, online update system seemed a little inaccurate, nit a big deal, still got my tire I wanted. Thanks.
Easy to use. And close to my work as well.
Date of experience: September 8, 2024
I placed an online order for a Schuberth replacement shield, for in-store pickup at my local Cycle Gear store. The shield came in a reasonable time; and store staff processed it efficiently as usual. I also bought bike care products while there. Many thanks as always.
Ease and availability of the part I need.
Date of experience: July 23, 2024
Chico guys are very knowledgeable and professional would buy from them again.
Date of experience: September 26, 2024
Everyone was on point and very professional. Will return in the future.
CG has sold and installed my last 3 front tires on.
Reviews showed it to be the longest lasting tire for a trike.
Date of experience: September 26, 2024
Fast delivery using online ordering with a great selection or choices to pick from.
Easy to order good selection
Date of experience: September 26, 2024
Good prices and thankful that you re-stocked pretty quickly. Have been looking for a few weeks for boots but sizes were not available. I had just drove up yesterday to a physical store to check their stock and then today found the sale and re-stock.
Good selection and prices. Great sales.
Date of experience: July 17, 2024
Good deals. Thankful to find size I needed online. Was not in stock in my size at local Sandy, Ut store. They were very helpful, though. Almost bought a different style from the same manufacturer, but decided to wait and order online. Good website.
Snaps could be a little stronger on the front. CCW pockets should just be velcro instead of stretch loops. Then customer can add their own specific holster or you could have a general fit velcro holster as a bonus. Jacket is heavy and no armor, but with pockets. Fair trade-off for having strong leather and storage. Liner is tricky to get in and out, and I image elbow pockets for armor will be as well. Back protector pocket is going to limit what kinds you can use.
Lower prices and good selection.
Date of experience: May 24, 2024
We found everything we needed on the web site. So many choices!
Date of experience: September 25, 2024
Was met as soon as i came in the door and helped to pick out a new helmet. Didn't have color I wanted in stock but ordered it online for me at the instore price.
Local cycle store
Fit, looks, brand reputation.
Date of experience: August 15, 2024
From ordering to install and pick up, my transaction went smooth. The staff knew exactly what I needed. The initial turn around time was four days (which in summer time would have felt like weeks), but they were able to get me back on the road in a day!
The convenience, fair prices, and physicality of the store made CycleGear my go to. Plus they stand behind their products.
No choice, it was what my bike required.
Date of experience: July 16, 2024
A salesperson from the local store advised me to purchase this item. When I went to get help from the store to install it I was advised it was the wrong part. The correct part cost nearly 4 times. So I ordered it but kind of disappointed with the experience
I went to the local store and they were very helpful
Great selection
It matches the headset I currently have
Date of experience: July 29, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Easy, fast and Cycle Gear had exactly what I wanted! Helmet looks great and the smaller cheek pads make it a perfect fit. Delivery was fast.
Date of experience: August 29, 2024
The Cycle Gear team helped me order a muffler that ended up not fitting my bike. When I called to discuss the issue, they were very apologetic. They made returning the product extremely easy and helped me find a muffler that would work for me. Pretty sure they expedited the shipping of the new muffler as well, which was SUPER appreciated. The new muffler fits perfectly, looks great, and sounds wonderful. Thanks again to the amazing staff!
Date of experience: July 19, 2024
Bedford cycle gear is a great place with very noticeable people help you what you need and what but try to push you to get stuff you don't need
Date of experience: September 7, 2024
Ordered some frame sliders came to my house and 2 days. Good product and seamless delivery
Date of experience: September 20, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue