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CycleGear has a rating of 4.8 stars from 5,993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,913 reviews
Went to store to buyu product that wasn't available in the store. Sales person help place it online and free home delivery
Local Store
Needed it for upcoming trip
Date of experience: September 10, 2024
I had a great experience going into the store as well as online
Date of experience: September 24, 2024
I really enjoyed working with all the people in the local cyclegear store.
They were very helpful with my purchase and customer support.
High quality part.
Date of experience: September 24, 2024
I came in to check the Warwick RI location out about a month ago and didn't purchase anything. The guy that helped me seemed pushy and uneducated about the products. However it was the selection that brought me back. I can't recall the associate's name, but the woman that helped me this time was great. Asked me questions about what I was looking for with my gear and made perfect recommendations based on that.
Word of mouth from a friend.
Recommended by associate.
Date of experience: July 22, 2024
Easy to find items. Good selection. Fair prices. Free shipping. Dealer network to install tires at fair price.
Dealer installation near me.
Date of experience: September 6, 2024
Ship to store confusing on website, needs a little work. But it worked out ok.
Date of experience: September 25, 2024
Date of experience: September 14, 2024
Found these true to sizing per manufacturer and fairly comfortable.
I have good experiences with Cycle Gear.
Affordable with good design
Date of experience: September 25, 2024
Fast fair available products that we want…………………………
Date of experience: September 25, 2024
Ordered from others and waited 18 days no part! Cancelled and ordered from you,let's see how you do! Take 2 for me. Thanks!
Ordered from others and waited 18 days no part! Cancelled and ordered from you,let’s see how you do! Take 2 for me. Thanks!
Date of experience: June 18, 2024
Change the 24/7 shipping on delivery, I paid an extra 35 for it and it doesn't even come the next day. I waited the normal time 3-4 days and I paid. I ordered on Monday around 2pm expecting it Tuesday and ended up getting it Thursday. I even called and was told it's actually not even next day delivery it just gets shipped out the next day and it doesn't get in route until the carrier gets it and takes it out. So, I would either take that off the site because it's not actually next day shipping or reduce the price or actually ship it out the next day.
I called Tuesday asking where my package was and was told it should come Wednesday and I would get a refund. Wednesday comes no refund or no package, so I call again and they tell me I should get it by Thursday and then I’ll get a refund.
Heard it was a good place for bike parts/gear
Needed a new clutch
Date of experience: August 2, 2024
The cycle gear in Greensboro is top notch! The employees at this location were patient, kind, knowledgeable, and took initiative to find products that suited our needs.
Best selection
With the help Of the Cycle Gear my brother and I were able to decide the perfect helmets for our needs
Date of experience: August 11, 2024
I was unsure on what helmet to choose next and needed some advice. I went to cycle gear and tried on a few helmets and was recommended a few different brands based on what I was looking for. I had to order it online because it was not in stock but the employees there assisted me by ordering from the store. Always a great experience with quick delivery.
Customer service is friendly and knowledgeable on all products
New Helmet replacement
Date of experience: July 25, 2024
I initially needed to pick up rear brakes. The mechanic that was to service my bike became a no-show, so I set out to do the job myself. I stopped in my local CycleGear (King of Prussia, PA) and got the brakes ordered. After I successfully changed my brakes I noticed a rust spot on my wheel/rim and that needed changing. I ordered the new wheel/rim online and had it shipped to the store. The only discrepancy was not being notified that my order had gotten to the store, but I didn't fret because I watched the order update through Fedex. I was able to have CycleGear install a new tire, also purchased here, on my new wheel/rim. I dropped it off in the morning and got a call a few hours later. Alex made sure to take care of me every step of the way. I really feel at ease w/ CycleGear because they are all riders OR 'know their stuff'. They don't try to just sell me anything, but rather give me the info and let me decide. Now I know how to change my brakes, brake fluid, and front wheel. I chose CycleGear over going to Harley b/c of $$$$ and I was encouraged to change the brakes myself. I'm glad I did just that. Thank You Alex.
Drag Specialties 21" wheel
Date of experience: August 12, 2024
I finally made a trip down to my nearest Cycle Gear to first check out the store.and I knew I needed to pick up brake pads for my harley. After waking around checking out the wide selection of items, I made my way to one of the staff for help. Both Dave & Alex (i believe their names) were at my immediate call. The store was clean.organized.well lit. Mirrors in the right spaces to check out what I tried on…
My particular brake pads weren't in stock, however no problem, they plugged me into the system to place an order and got me on my way. I am very pleased with my visit and will certainly be back to pick up a new helmet.
I take pride in supporting local shops vs just going online to purchase. The interaction with someone with more knowledge is helpful.
Brake pads, cleaning items
Date of experience: July 5, 2024
This was a very pleasant shopping experience. The salesclerk directed me right to what I was looking for. When my size was not available, she let me know they could order them and have it in shortly. Went smoothly and even came in a few days early. Very happy with the whole venture!
I have always had a good experience finding what I needed at a reasonable price.
They were comfortable as well as proving safety.
Date of experience: July 21, 2024
It came in time however it was too big for them to mount it. I had to take it somewhere else. To get it mounted. No big deal
Been the needed a tire. It came in time for me to take a road trip.
It was the same tire that was on my bike
Date of experience: September 6, 2024
Online shopping is fast and convenient staff is always 10/10 on the friendly scale
Great products, fast delivery, friendly staff
Date of experience: September 22, 2024
If you need anything motorcycle related - tires, gloves, helmets, oil, oil filters. They can help ordering OEM parts for your bike as well. This is the place to go! The staff is always willing to go above and beyond for their customers! Love this location and all its employees!
A friend's recommendation
I've made so many purchases here, quality and convenience are 10/10!
Date of experience: March 17, 2024
Date of experience: February 29, 2024
I picked up my order at Matthew's location. The 2 men working were the best employees I have ever interacted with. (Wednesday, july 24th approx 1pm). Knowledgeable, helpful and made my pickup and try on seamless. I tried 2 jackets and decided on 1. Totally happy. I bought extra padding based on advice from staff. I have never had great experience with Cycle Gear stores until today. Thank you
Website vs locations. Typically not impressed but the selection on the website is very good so I just tolerate the crappy service at locations (in southern California)
I wanted quality riding jacket that was lower profile.
Date of experience: July 25, 2024
Fairly easy to sort and find what I needed. I really like being able to ship to store.
Ease of website and shipping to store. I dont like going to the stores looking for products. The selection is rarely good
Date of experience: July 13, 2024
The ordering process was easy. The delivery was on time. The HJC Smart HJC 50B worked well and was easy to install.
I did a test drive after installing the intercom system. No issues, however over about 50 mph it is hard to hear the music or instructions due to wind noise.
I would recommend that you research and make sure the intercom system you're buying fits the helmet you have. The intercom I bought is made by the same company as the helmet, so there was no issues.
Researched to make sure HJC 50B would fit my HJC helmet, which it does.
Date of experience: August 4, 2024
Easy to use. Easy to pay. Easy to check out.
Price of item
Date of experience: December 9, 2023
Great service, elite quality parts & accessories. The shipping takes too long but not Cycle Gears fault. It's difficult to find performance parts I need & want but Cycle Gear is above most, they listen and are working on getting my parts/access. Thank you Wayne
They either have what I need or they try to squire it for me. I’m SuperMoto enough said
I research & use what works best for me
Date of experience: July 14, 2024
Was a great experience. I wanted something in purple and even though they did not have anything on stock they were able to order a helmet in the color I wanted
Heard they had aton of different types/styles and colors of helmets
I am a new motorcycle rider.
Date of experience: August 16, 2024
Ordered my new Arai Signet-X and was surprised by the speed of delivery. Great to have my latest Arai!
Availability of the specific product - Signet-X that I was looking for.
I’ve pretty much always preferred Arai for the fit and protection offered. As a former racer, I’ve ‘tested’ a several of these helmets and I’m here to say they work. I’ve probably had 10 Arais over the years and have tried a couple of others, but for me, the Arai fit works best. Personally, spend the money to get a top rated helmet and make sure it fits properly
Date of experience: September 8, 2024
Never really had an issue with CG till this order but, things happen and I get that. Still, got everything in perfect shape and nothing to complain about.
I've been a customer since the day I bought my first bike, and CG has always been an amazing company to work with.
Date of experience: August 6, 2024
Order came quick. Item was what i ordered. Will purchase from this company again
Date of experience: September 24, 2024
Fine service as usual…………………………………………. 50 characters🙄
Physical store
Date of experience: September 24, 2024
Store pickup is great. Helpful staff
Can try at store
Date of experience: June 22, 2024
I use them all the time. Always good prices and never an issue with ordering online.
Date of experience: September 24, 2024
Date of experience: November 18, 2023
Overall they did a good job at my local cycle gear. Thanks ya'll.
Because, no other choices.
Because that is what I wanted. Duh.
Date of experience: September 24, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We do apologize. We do apologize there was a issue with the shipping of your package.We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.