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CycleGear has a rating of 4.8 stars from 5,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,881 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
I purchased the wrong size gloves from the knoxville location and i dealt with Josh at the knoxville location and he was so helpful and made the return, transaction, and order so easy and painless. Thank you Josh!
Date of experience: July 23, 2024
Came in store (harrisburg) to shop for a helmet. Looked around and went to ask the salesman question about it. And end up buying a shoei rf1400 plus a photochromic visor. The visor wasn't in stock so he offer me to ship it home to Canada. He arranged everything and explained all the particularity on the helmet (pinlock)
Overall best customer service i ever had
It was well rated
Because salesman made me try and make sure i was comfy in it
Date of experience: August 6, 2024
Easy to find easy to pay 👍 most stuff ships quick I really like having a store nearby, pickup gear and returns are simple.
Date of experience: August 27, 2024
Shipping was accurate and fast, everything was in good shape when it arrived. Only one of my items didn't fit but it was super easy to return it in store. Only thing I'd say is shipping a return was a little confusing, it may have just been from using the mobile website, but it seemed like there wasn't a pdf provided for the return shipping label, you're just supposed to print the whole step by step page. But I just returned in store, as that was easier anyway.
Many locations, and good stock online
Good reviews and decent price for quality
Date of experience: July 18, 2024
They ordered tires they I wanted without an issue and a couple business days later they arrived. I dropped off the rims I had and they were mounted and balanced the same day. 10/10
Date of experience: August 13, 2024
Whoever the gentleman was at counter was quick with grabbing my online order. Then I had asked to try on some helmets to find my size and he gave me several options to choose from and was very knowledgeable and helpful when picking
Cause why not.
Trying to get my 06 Gsxr 600 running smoothly
Date of experience: July 15, 2024
Team was great all around. I put 280 miles on the tire Saturday. First 80 slower to wear off sticker glue.
Have had good/great results for the last 8 tires ( 2 bikes) purchased and mounted there.
This bike originally came with Gen 1 Battlax adv tires. Tried 2 other brands, got 4-5 K less miles. I was willing to pay 30 or 40$ more and not change the rear so often. A lot more meat on this tire, not disappointed.
Date of experience: September 2, 2024
Everything worked out good. Got the right part the right time on time.
Date of experience: September 20, 2024
Tire is perfect wasn't to store and had tire and tube mounted. Ready on Tuesday only thing was on backwards. Took it back waiting to get it back.
Did up above they putting it back on rim.
Bought there before.
Work good on my bike.
Date of experience: September 5, 2024
Cycle Gear had the tires I needed and source them quickly. Delivery was on time.
Date of experience: September 20, 2024
Shopping and checkout made easy but late delivery by a few days
Price shipping was free
Good reviews and price
Date of experience: September 20, 2024
Price shipping was free
Date of experience: September 9, 2024
Purchased 2nd day delivery, all items not delivered till the 4th day; still trying to figure out why I paid for what I did.
Still trying to figure out.
I needed them.
Date of experience: August 29, 2024
Everything with cycle gear is quick and fast delivery as an RPM member, well worth the subscription. The orders are accurate as always and on time as quoted.
RPM member and know I will get consistently what I order
Recommendations
Date of experience: August 11, 2024
The staff was very helpful and knowledgeable. I greatly appreciate the help.
Cost and style
Date of experience: September 19, 2024
The product and Cycle Gear's service were excellent, as usual. However, it is frustrating to follow your order through FedEx Ground. You can follow the package accurately from the shipping location. Finally, it shows on the truck out for delivery that day, then at the end of the day they tell you the shipment is delayed and it won't be delivered. Do the final delivery drivers just decide they don't want to work anymore that day?
Convenience and service.
Date of experience: July 11, 2024
Delay almost every time I've gone to the store. Current excuse: we have no new valve stems. So far wheel is there 5 days. Last time, rookie installer screwed up valve stem and balancing. Lots of time redoing remove tire and wheel. Will be looking for other alternatives
See above. Store associates said sorry.
Matching tire, good price
Date of experience: June 29, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Staff were very helpful with boot selection and made sure I got exactly what I needed.
Local store, so I could physically inspect and try on items before purchasing. Also the opportunity to get advice from staff.
Needed rugged boots similar to my hiking boots for motorcycling. They were high quality and the store was able to obtain my size in just a few days.
Date of experience: September 14, 2024
I order a new jacket and the fit is great. Quality is great. Fast shipping.
They had what I was looking for.
It was what I have been searching for everywhere and they were rhw ones that had it.
Date of experience: September 19, 2024
So while cycle gear does not always have the best price on things they do almost always have what you are looking for.
They had the color and size that I needed.
Reviews by the revzilla crew
Date of experience: August 26, 2024
I ordered my new helmet from Cycle gear because I had no opportunity to try it on in store. While many places have no issue with returns, I have a cycle gear store near me and if I didn't like the fit of the helmet, returning it would be easier than return shipping.
Helmet arrived a day early and in perfect condition. 5 stars.
Local stores
Past experience with manufacturer.
Date of experience: July 8, 2024
It took a while for me to find the Klim Forecast pant on the website even though I knew it had to be there because a Cycle Gear employee showed it to me at the store. I needed to find rain pants that were sized tall, which these are. I haven't tested their water resistance yet, but the medium tall size fits me perfectly and has all of the features that I was looking for - zipper up high on the legs for easy on/off, don't ride up above my tall boots when seated on the bike, easy to pack and not too bulky when packed.
Helpful employee at the local store found what I was looking for on-line.
Only rain pant available in a tall size.
Date of experience: July 13, 2024
Went well shipping was slow set up was fast had the color I wanted
Cause they have motorcycle gear
Date of experience: September 17, 2024
The man who helped me was very knowledgeable and very patient with all of my questions as a new motorcycle rider.
Date of experience: August 21, 2024
Good morning. Came in to your store to buy a replacement face shield for my HJC helmet which I also purchased from this store. I was told that it was not an item that was kept in store but it could be ordered for pick up. Great!
I received a call 2 days later letting me know my item had arrived and was available for pick up. Great again!
When I returned I told the person at the register I had come in to pick up a face shield that I had ordered 3 days earlier. This is when it got a little surreal. He asked for my printed receipt or proof that I had purchased this item. I explained that I had told the previous person what I needed, it was ordered and paid for and no receipt was given. This young man then began scolding me on store protocol, explaining how the in store procedure had been breached, an that in the future I needed to have printed proof of purchase. I let him know what the item was, who called me, that I had paid for it, and was not provided or told to provide a receipt at time of pick up. He informed me that he was the assistant manager and that I could have ordered this myself online. In the future he continued, I must provide a printed receipt blah blah blah.
I can appreciate store rules and procedures but I won't be spoken to this way.
Rob Weathers
Name recognition, location
Date of experience: August 12, 2024
We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously. We will pass this up to leadership.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.