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CycleGear has a rating of 4.8 stars from 5,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,874 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Helmet I ordered was exactly as described and delivered quickly. Very satisfied with this transaction.
Date of experience: August 22, 2024
Marked the rim with white grease pencil for side where rt. Angle valve should point. Installed incorrect. I waited for it to be corrected. Note:there is plenty of room on work order to write instructions!
Usually get better service
Value and compound
Date of experience: June 13, 2024
Super fast and easy I was looking at a helmet and they didn't have my size so they said no problem we can order it and a visor for you and it was there in less then a week
Date of experience: July 30, 2024
The Manger I believe, went above and beyond, helping me with the right fit even after I was like hmm I don't think that's the size I need, however it came and it definitely was the size I needed. Thank you for being patient.
Bigger selection.
Needed a new helmet.
Date of experience: July 15, 2024
Ordered at the store because I didn't like the in-stock color.
Previous experience
Recommendations from Cycle Gear staff.
Date of experience: September 9, 2024
I always get great service at Vancouver, Washington CG. Angel (Store Manager) is totally amazing in her knowledge of product and options, as well as personalized service. She remembers everyone's name when they come in and she rides a boss KTM, so she walks the talk.
You want to keep that one, she runs the best Cycle Gear around!
Breadth of product available both online and in store, product expertise in store..
This particular jacket was stylish, simple, and on major sale
Date of experience: June 26, 2024
Convenience and selection
Date of experience: November 30, 2023
I've made a few different purchases and they have all been fantastic! Fast shipping and great customer service
Great reviews! Overall quality
Date of experience: August 12, 2024
Been to this store a couple of times. Always had a good experience.
Can see the product in store
Date of experience: September 8, 2024
Tim has gone above and beyond w service, knowledge and experience. 5 stars!
Close to my house and has most things i need
For a road trip
Date of experience: September 8, 2024
I went to get fitted for a helmet and jacket. Everything went smoothly and I'm a happy camper!
Brick and mortar store.
Personal preference.
Date of experience: September 9, 2024
Keep in mind this has been corrected but I swung by Portland cycle gear and ordered a Enduro style helmet the friendly nice employee accidentally ordered the wrong Style of helmet so I had to wait for that to come in then return it in store and have another employee order the correct one. Big waste of time still waiting for it to come in. I have two other styles of the same cycle gear helmet so I know I'll like it when I finally get it
In the past Cycle Gear is always done great and ordered the correct thing the first time! Also I know I get free shipping to the store so bonus!
I chose this particular helmet because I've had great success with the two others I've owned since Cycle Gear would tell them for $99 quite a few years ago now they're $159 thanks to inflation caused by Donald Trump
Date of experience: July 7, 2024
Didn't find the exact helmet I was looking for that I saw in the Shelf in the physical store online which is kind of weird but I found two other helmets I like so I'll have my head covered and I'll be riding soon. Shopping was quick and easy let's hope to pick up works out great and this is definitely a five star experience thanks Cycle Gear
My local bike shop is great but the cycle gear has the best helmet prices around!
Date of experience: June 25, 2024
I ordered a new rear Dunlop elite for my goldwing it came back to the quicker than I expected and they let me know when it arrived.They had it on the rim and had it ready to go when I got there.
They could get what I needed done quicker
Better price
Date of experience: August 4, 2024
Had my items in stock at a great price and was shipped incredibly fast and was at my door in days!
Reliable company with great prices
Aesthetic modifications
Date of experience: September 9, 2024
I have only tried one of the helmet liners. The Zan liner, it is not as good as the one I purchased from Cycle gear a few years ago. It doesn't fit as tight and therefore doesn't protect my ears when putting on my helmet. The helmet still rolls my ears with this new one, that doesn't happen with the original one I've had for a few years now. It's also hard to tell what the product is like from the website. The pictures aren't very detailed.
Previous experience with the atore
To get a second helmet liner so I have two. I already have one that I like a lot. I also purchased some for a friend and his son
Date of experience: July 5, 2024
I received the item promptly and I am very pleased with the quality of the product.
More selections
Date of experience: September 9, 2024
I placed my order with 2 day shipping that I pay $60 a year for. A week later, still nothing. Chat gets me nowhere. So finally I call in, sit on hold and finally talk to someone who says, "oops, not sure why that did not ship. You can cancel the order and re-enter it." I ask her if she can't do that and after a minute, she says she can. GREAT! Then a little while later I get an email that the replacement order was canceled because there was no stock. So now I have to get online and look for a replacement inner tube. Maybe the system could have supplied some options so I did not have to look everything up again?
see above
They have a local store that I like to support.
Because it was all I could find that you had in stock.
Date of experience: June 21, 2024
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
I got a helmet I like for a reasonable price. It's exactly what I wanted
Cause y'all always deliver the goods.
Experience and price
Date of experience: September 9, 2024
Very good and to the point. Good customer service. Good prices.
Very professional and friendly. Answered all of my questions.
Reliable and trustworthy. Good prices.
Needed this item and it was on sale. Was new and packed very nicely.
Date of experience: September 9, 2024
Date of experience: May 6, 2024
Nice that they promise 2 day shipping, as I was going out of town and needed rain pants to match the jacket I bought while getting a tire changed. Received email Friday that the order was processed and shipped. Tracking shows a Monday delivery, great. Well Monday came and no pants, tracking number now showed Thursday delivery and pants arrived Friday. So much for free two day shipping. I emailed that Monday ( saying these were ordered due to size not in stock at my local store and I had a planned 5day ride leaving very early Wednesday)questioning why pants were sent via usps, and my response was sent wednesday afternoon saying I could go to a store and buy a pair.
Explained leaving Wednesday early morning for a 5 day ride ( sent Monday evening). Response was Wednesday afternoon saying I could go to a store and purchase them. Too late, Nevermind was billed already for the first pair that was sent non 2 day shipping.
Usually good on shipping and good selection of quality gear
Just purchased the rain jacket a day previously, but matching pants were not in stock in my size.
Date of experience: June 18, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Cycle Gear was quick with deliver. AGV Visor looks good and is a good tint.
Date of experience: September 9, 2024
The service is very good, they respond quickly for any situation that arises.
For the service it provides
Date of experience: September 9, 2024
Got what I ordered in a timely manner. Quick shipping good packaging as well.
Cheapest price for the product
Needed it for my bike to get rid of a code.
Date of experience: September 9, 2024
The Progressive spring compressor for over the spring assembly with the cutout/hole was NOT larger than the spring retention plate so there was no way to compress the spring - made the whole thing pointless! Have to return it
Thought it would work
Date of experience: June 29, 2024
Product what was expected but when ordered no updates on delivery until I called to inquire after stated delivery date. Product was missing label for delivery so delayed several days.
Customer service was prompt with information on delivery issues
Good pricing and recommendations
Recommendation from others
Date of experience: July 27, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.and reference this review. Please include further details regarding your shopping experience/issue