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CycleGear has a rating of 4.8 stars from 5,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,874 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Had to return heated grips due to wrong size. Staff was very helpful with return process
Needed to return grips due to wrong size. Staff were helpful in return process.
Wanted heated grips with integrated controls
Date of experience: September 7, 2024
No issues with ordering off the website. My only gripe is the way Cycle Gear's Loyalty program is structured, with a fee. I think the return policy should apply equally for all customers and the Loyalty Program should be free to join and maintain.
They have a large selection online and brick and mortar locations as well.
Internet research and availability.
Date of experience: June 22, 2024
They fit fine, even though I'm usually a 47, they were out of that size, so I went with the 46 and it's still a little big bigger than expected. Great ventilation and breaks in easily.
Date of experience: July 16, 2024
The riding boots I got were very good. I am very happy with what I got and they are so useful to me.
Date of experience: August 19, 2024
Ordered a set of Pirelli Supercorsa SP V4s and the entire process from purchase to install was excellent. The tires showed up at the store within a couple days and they had the tires mounted and ready for pickup 2 hours after I dropped off my wheels. Communication was excellent with emails and phone calls letting me know when the tires arrived and when they were mounted and ready for pickup. Overall excellent experience.
Chose CycleGear because there is a local store close by so I could have the tires installed
Purchased these tires for my track bike, I've had excellent experience with Pirelli Supercorsas
Date of experience: July 3, 2024
Very easy to get what you want. Just make sure you measure correctly.
Prices are on time and products are quality!
Same as above...
Date of experience: September 6, 2024
Went in to get an accessory plug for the bike. Got that and ended up looking at a new helmet. They didn't have my size in the color I wanted so one was ordered and shipped direct to my house, Awesome! Turns out it was a bit too small. Took it back to the store and they were able to exchange it on the spot. Walked out with the perfect fit. Thanks Folks! Very Satisfied Customer here!
I like having a local store to check things out in, not a fan of online shopping for apparel since you can’t see/touch or try on the items.
Great service and Great Pricing!
Date of experience: June 10, 2024
Per title... decent but unimpressive product and better than average service and delivery.
Candidly... for many motorcycle products the limited "decent" sources are RevZilla and their sister company, CycleGear.
I needed a simple, reasonable cost, spare pair of touring boots.
Date of experience: September 6, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Everyone in store was great. Patient, knowledgeable, and helpful. Two things I'd like to see:
1. Have gear folks can take for a "test drive". Spending this kind of money on gear, with a "once you've worn, you can't return it under any circumstances" policy is kinda jacked, if we can't actually try it in the real world first.
2. If you're running a promotion for free gear upon a particular purchase (I.e. The free comms gear for "helmet week") try to make sure you have it in stock.
Otherwise, everything was great and, thankfully, I'm quite happy with my new helmet, missing comms aside.
Date of experience: June 8, 2024
I like the product. I like the customer service. The sales representative was very knowledgeable. Understood what I was looking for. Very helpful. Remember me from past purchases made me feel like family.
I like the product. I like the service
Like the fit.
Date of experience: June 27, 2024
Never bought a helmet before and the man who rang us out helped my wife and I choose the right size and an in stock color. He also threw in the Bluetooth headset because it was intended to be an in store purchase.
The only complaint I have is lack of shipment tracking. It kept saying order being prepared, never shipped, and then just showed up one day.
But overall very happy and will be back.
Convenience and word of mouth
Price and recommendations
Date of experience: June 9, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
The guys at the Knoxville location went above and beyond to help. I went thru ordering a couple helmets before I found the right fittment because I measure for a Large but couldn't seem to find a brand/model that fit in that size. Had to move up size.
Price/convenience.
Good Quality and Protection
Date of experience: July 4, 2024
I saw something I needed. I ordered it. It got here quickly, just a couple days. And it works imagine that.
I always give him a look see and if they have what I need I order it and it gets here in a couple days. And if it doesn't fit they don't mind if I return it.
It meant my requirements.
Date of experience: August 19, 2024
Fast and easy I ordered tire online delivered to the local Cycle Gear had it mounted and balanced rolling again within 3 days
Convenience
Date of experience: August 14, 2024
Ordering was quick and easy. Shipping was fast and easy. They called as soon as my order was in store.
They are close and the prices are much better than going through the dealerships
I race MX and PC is what we use in our race bikes
Date of experience: August 19, 2024
The sales person was very helpful, even checking stock as my size was not on display, but no luck. Arrangements were made to have the helmet and spare shield shipped to my home, and that worked beautifully.
As a repeat customer I knew what CycleGear has on offer.
I needed an inexpensive helmet for my trips around town. The Bilt Nomad fits the bill, but one can tell that it is not a top helmet; it's very noisy for one, and some parts do not fit perfectly together.
Date of experience: June 15, 2024
Cycle gear in Henderson NV stepped up their game by opening a site in the Mall! Nice store! Man chair seating too! Friendly workers. Store didnt have everythng we needed but they ordered & shipped what was mssing.
Large selection and better selections for the wife.
Youtube reviews
Date of experience: June 26, 2024
Delivery was as promised. Staff at the location were helpful, as always.
Price and selection
Features and value
Date of experience: September 6, 2024
Ordering on the website is easy. Product was shipped that day. Tracking worked great and in a few days I got my order.
Date of experience: August 19, 2024
Awesome experience. Joe helped us find exactly what we needed and went above and beyond to look for some shields. They didn't have in stock by searching the Internet to see if we could get them.
Date of experience: July 10, 2024
I bought an AGV K3 helmet and wore it for one ride. After discovering that it was much too tight, I called and advised the employee of the situation and he advised me that if the helmet was in like new condition, I may return it for the correct size. I returned my old helmet and we discovered that the Tacoma, Wa. Store had one in stock, so they had it shipped it to Spokane, I picked it up after they installed my JBL speakers and I was truly pleased. Great experience and I look forward to using Cycle Gear in the future for all of my riding needs.
Great selection of gear priced at a point that I can afford.
AGV is my favorite helmet.
Date of experience: July 28, 2024
Bought helmets. They spent the time needed to fit my wife, she hasn't worn the helmet yet, so can't say if it was successful. My helmet seems good, not used to one so tight on my face, but time will tell how it feels
Date of experience: June 19, 2024
Bought a oil change kit for my sportster. Decent price and delivery time was on time.
Date of experience: September 1, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.