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CycleGear has a rating of 4.8 stars from 5,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,872 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
It was time for a new helmet. Decided to go to cycle gear in Redwood City. Met Eddie who was very patient and knowledgeable. Went through all the possibilities with different brands. Decided on the new to the market alpine stars R-10. Waited a week as i monitored its location in shipping all the way from Kentucky. Took like a week. Upon knowing it had arrived I went to pick it up.
Here's were it gets interesting. The box was brought to the counter from the back
It was an open box. Someone had this before and returned it. Missing packaging reinforcement inside/ paper tags detached.
Nevertheless I examined and tried it on.
Seemed to be ok and luckily seemed to fit.
I had waited long enough and just didn't want to go through re-ordering it. Bought a tank bag while I was there and came home with my new helmet
Looking at the alpine stars web site I saw that I could have ordered it directly from them as it showed in stock
I'm gonna be ok! It's the principal of this. I expected a sealed never been open new helmet - that's not what I got
Like I say the helmet is in good shape but to say the least very surprised/$1000.
The nice clean store with good sales people and good stock
Latest helmet technology with a brand I love
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2024
Bought a helmet today at the store
Date of experience: June 26, 2024
The shipping box Cycle Gear had no shipping protection measures. The helmet was just in a cardboard box with a cardboard triangle void filler and the shipping box had a crumbled up flat piece of paper on the top. A shipping box has 6 sides. Scorpion won't answer or respond to and email within a week July 7-13th and Cycle Gear said that's how all helmets are shipped. Fed Ex recommended shipping protection either bubble wrap or shipping peanuts. LS2 and Arai sent an e-mail stating they place bubble wrap and other protective measures when shipping. Cycle Gear is not held to the standard of shipping a helmet correctly. Bubble wrap is recyclable and every piece of used motorcycle parts I've ever ordered has been protected when shipped however when you order a new helmet it's tossed in a box and sent. Makes no sense.
That is where decided to purchase next helmet from.
Date of experience: June 30, 2024
Thank you had adjustable air/fuel screws that will help a lot.
Have FCR adjustable air/fuel mixture screws that fit.
Date of experience: December 24, 2023
As a new rider, CycleGear has helped me build my first set of gear to make me feel confident in learning how to ride as a late bloomer!
The access and availability of both inventory and stores close to me. Also, the employees that I’ve interacted with were top tier.
There’s a great mix of safety and style from so many brands that CG carries. Just as important as it is to be safe, it’s great that I don’t feel too dorky in my kit!
Date of experience: August 16, 2024
Ordered a jacket that was said to have some blemishes. Only thing blemished was strap to connect liner which is not a big deal to me.
Last mesh jacket got destroyed in a crash
Date of experience: August 17, 2024
Price difference, as well as the associates in the store not having any experience or information on the items. The package arrived damaged as well, with the product missing an earphone. Not a great experience.
Nearest store for motorcycle gear.
Reviews for the product were good.
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2024
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com so we can assist you and make this right.
Date of experience: June 7, 2024
The tech that helped me with the purchase went above and beyond to help me find the product I needed and when it came in a different tech helped install it, it was busy that day and he paused his break to help and so impressed with the dedication and kindness
Your workers are always so helpful and real. I don't feel like they are quoting a script when I speak with them
It's reliable
Date of experience: June 23, 2024
I love being able to go into the physical store and actually see the stuff and talk to people.
What I don't love is seeing that I could have ordered the same product from RevZilla, which would have come from the same warehouse and same company at the same price,but I might have gotten some ZillaCash with it.
Still, can't complain. Appreciate the service!
Physical location.
Recommendation,fit,discount
Date of experience: June 27, 2024
The staff are always friendly and eager to help. Quite knowledgeable.
It's my local motorcycle gear store.
It's been very sunny so I wanted a slightly tinted visor I can still use at dusk.
Date of experience: September 6, 2024
No complaints here! Quick delivery of the items ordered and they showed up as expected.
Pricing and reputation.
Safety and style.
Date of experience: September 6, 2024
This place always has what I need—easy shipping and when (if) needed easy hassle free returns.
Knew what I needed and Cycle Gear made it easy to find and order.
Date of experience: September 6, 2024
I am usually impressed by shipping time but this order took way too long. If the pants can be shortened for me, I will keep them, but otherwise I will return them to the SF store.
Selection and prices
Date of experience: July 24, 2024
Ordering was quick and easy. The ignition coil was of high quality, with a higher output than the original and at a good price. Shipping was free and arrived a day early.
Because there is a store in Jacksonville so if I need some assistance it was right here.
I needed a new ignition coil and the one I chose appeared to be high quality with a higher voltage output than the origial at a good price and free shipping.
Date of experience: July 27, 2024
I finally convinced my wife to passenger on the back of my motorcycle, so it was time to get her a helmet. The first salesperson was not very impressed with my wife's lack of knowledge about picking the right size helmet. He ended up just walking away leaving us to fend for ourselves.
The second salesperson was much better and helped fit my wife with a new Shoei RF-1400.
The helmet had to be delivered, I had it sent to CycleGear with the plan to add a Sena com system. Upon my return, I was greeted by the same Salesperson who had failed us on the original visit. He declared that he was unable to help me with the Sena product because he was a Cardo person. (we wanted the mesh capabilities because I already had one) So CycleGear lost that sale to Amazon.
This has always been the store that I get my cycle gear.
I have a similar helmet and have been very satisfied with the brand.
Date of experience: June 27, 2024
We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously and have passed your feedback on to the store leadership.
The part I got was exactly what I needed. Speedy delivery. Good service all the way around. If I need anything else I will shop cyclegear first.
The part I needed no one else had one to fit my bike.
I needed part to work on my bike.
Date of experience: August 16, 2024
I ordered online and received the item the next week. The customer service was great as she answered my inquiry regarding the right fit to order. So happy with the purchase.
It is one of Bark Buster's distributor
Bark buster is a known brand for hand guard durability
Date of experience: July 22, 2024
The shop called me as soon as my products arrived and transferred my equipment for me right away. They are very friendly and helpful.
Cyclegear has great products at good prices. The customer service is always great!
Exactly what I wanted
Date of experience: August 17, 2024
The boots I ordered are great and fit perfect. The Sedici boot is a very good looking boot. Shipping was annoying since someone scanned my package incorrectly causing it to be stuck for an additional 4 days. Everything else was great
Purchased other items from the Columbus store and wanted to try the online store.
I read good reviews about the Sedici products.
Date of experience: June 13, 2024
The staff at Cycle Gear were extremely helpful in helping me to get the gloves I wanted; and the proper fit. The color(s) I wanted weren't currently in stock... so we ordered them, and they were delivered to my home in just a few days. Perfect.
I was looking for a relatively expensive pair of gloves ($225) -- so wanted to try-on numerous brands to get specific protective features, and a proper fit.
Quality, protection, fit.
Date of experience: June 26, 2024
They had wrong home address had issues with delivery was left at the wrong house. Finally rcvd a call drom driver and I directed him to correct address. Shipping slip had wrong home addr but I verified it my address at the Cycke Gear Store in Person when i ordered my tires.
Tire brand i wanted available
Worn out tires
Date of experience: July 18, 2024
I had a devil of a time trying to bolt 4 "fingers" to the back plate. What should have taken 5 minutes took 20. It would help if "small screw (A)" were maybe an eighth inch longer
I did a Google search for holders. CycleGear had what looked to fit my needs best.
I did a Google search for holders. The RAM Quick-Grip Holder had what looked to fit my needs best.
Date of experience: July 6, 2024
I ordered a replacement kit to attach my cardo to my new helmet. Items received in a timely fashion.
Date of experience: August 21, 2024
Easy and a painless process. Definitely recommend and would do again
Date of experience: September 5, 2024
Store rep was helpful and friendly. Tried to make sure I didnt miss anything in store for my riding habit.
Protective riding apparel
Date of experience: August 10, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.and reference this review. Please include further details regarding your shopping experience/issue