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CycleGear has a rating of 4.8 stars from 5,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,872 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Purchased a new 3/4 helmet which needed a shield. Cycle Gear rep placed order but the shield received did not fit the helmet. Because the package was opened to determine if the shield fit it couldn't be returned. Total waste of money
Wanted a new helmet and shield
Bought a new helmet from store stock. I didn't choose the shield, the order was placed by the Cycle Gear rep
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
The employees were great. They didnt smother me or try to sell me additional things that i wasn't interrested in and shared their personal experiences on the gear I was looking for. 10/10 would recommend to friends and family.
Date of experience: June 29, 2024
Easy went in gave my order number and got my gloves it's a pretty straight forward process was in and out in less than 5 minutes
It’s close to my house and have the items I look for
I like fox gloves
Date of experience: August 16, 2024
I love the sunbit option it helps me build my credit and gets me off the hook with maintenance
It’s my number one choice always
Date of experience: October 2, 2023
I have been a shoei RF1200, and 1400 user for the past 6 years. I can say that this AGV is by far more comfortable and easier to put on than Shoei is also barely cheaper
Good selection of gear and I was in Indiana buying my MT09 so it was on the way.
ECE and DOT rating, quality, design
Date of experience: August 6, 2024
I got there. The staff was AWESOME. They helped me replace my visor with the new one. Item arrived with short amount of time. Everything was great
Date of experience: August 12, 2024
We were so impressed after our first trip that we returned for more…friendly, knowledgeable staff, welcoming environment, vast selection, priced right… you've gained repeat customers who have already recommended CycleGear to dozens of riders…
Location, variety of sizes, styles and price range.
Quality product, shipped directly to our home in less than a week, text messages re:status of shipment and within our budget.
Date of experience: June 3, 2024
Easy to order pants that were not in stock and have them delivered to my house. The manager was super helpful.
Most of my riding gear is Sedici brand. It lasts a long time and wears well for me being tall and thin.
Quality materials and construction. Good price points and sales.
Date of experience: August 5, 2024
Employee that helped me was great, knowledgeable but the quad mount charging attachment product already broke after couple times being used. Brought back instead of offering to switch out the guy wanted to run a bunch of tests on bike.
Date of experience: June 3, 2024
Kelsey was fantastic! I wasn't quite sure of the size so I emailed your customer service. Her responses were prompt and spot on.
Date of experience: August 9, 2024
I went into cycle gear and had all my sizing done before the order
Pricing and they have a local store near me
I went into cycle gear off of Blackstone in Fresno, California prior to going online and purchasing the proper size color
Date of experience: September 5, 2024
This was my first time I ever had anyone else put tires on my bikes. Definitely will never do my own tires again. They werecawesome and did them in a timely manner. Thanks again.
Was recommended by a previous customer.
Great tires
Date of experience: July 22, 2024
The guys at cycle gear Coral Springs were very welcoming and informative, great atmosphere overall would recommend others to check them out.
My friend is a manager at the cycle gear in King of Prussia in Pennsylvania and told me about the store.
Date of experience: August 17, 2024
E-mail kept me up-to-date on order status. A phone call let me know my order had arrived! As a bonus, the service representative offered to assemble my items. Well done!
Good experience with earlier purchases.
Date of experience: July 22, 2024
Great help and advice. Tried on a few different helmets and almost ordered the wrong style if want for the help of the staff.
Great selection to choose from
I was able to see and try on the helmet i was looking for.
Date of experience: August 16, 2024
Thanks to Joseph C. For making this happen! He guided me through the process, including the law enforcement discount and then provided a detailed quote.
Thanks to Joseph C. for making this happen!! He guided me through the process, including the law enforcement discount and then provided a detailed quote.
Because of the Law Enforcement discount.
To support Law Enforcement Agents.
Date of experience: July 12, 2024
Good product, seems good, service was fine, all I have too say!
Prior ones we had gave us good service.
Date of experience: September 4, 2024
I took advantage of my local Austin CycleGear's offer of a 20% discount within 6 months of passing my riding test. After visiting the store and getting great advice from staff, I purchased a helmet that I wouldn't have otherwise gotten with some fantastic features. The item was only available online, but once I showed proof, the staff were one again super helpful in helping me complete the order. Free shipping meant I received my new helmet a few days later at home!
Convenience and friendly staff
Great features!
Date of experience: June 10, 2024
Got exactly what I ordered. Battery was a perfect fit and it came in quicker than what I expected.
Date of experience: September 3, 2024
It took a week for my tubes to ships, and another week to get here. Idk what happened but can we tighten things up over at cycle gear please
Date of experience: August 9, 2024
Thank you for taking the time to leave a review. It looks like your order was placed on the 7/28, and the item had a 3-5 business day lead time prior to shipping. It was with the carrier and on its way to you on the 8/3, which is the 3rd business day after your order got processed.
Signed up for membership and 2-day delivery, but delivery took 8 days (and was sent to the address next door!)
Date of experience: August 14, 2024
Have been looking for a on road/off-road motorcycle boot that is quick and easy to put on, and also fits my wide feet. I've only worn these a few times, but they seem to be fitting the bill. Quality looks to be good so far. The only disappointment with this product is that there is no shifter pad. The black rubber is wearing off on my grey colored boot top. Not a deal breaker, but you would think a designated motorcycle boot would have a reinforced shifter pad of some sort.
Generally I have had good luck with products that Cycle Gear sells.
Because it’s one of the only motorcycle boots that appeared to have a wide toe box. I wish more manufacturers would make a wide toe box version. Not sure why a MAJORITY of manufacturers make the toe boxes SO NARROW… :/
Date of experience: June 7, 2024
Reputation for good quality gear at good prices
Date of experience: March 31, 2024
Good quality gear.
Date of experience: March 9, 2024
No complaints. I got what i was looking for. Should not be a limitation on words
They came up on the website
Date of experience: August 30, 2024
It's always great ordering from cycle gear. If your products doesn't come on time, they usually come before anticipated delivery date (at least for me). I love that you can return within 60-90 days. Luckily I have a cycle gear close to me so i've never had to deal with returning things online/through UPS, etc.
Hassle free returns. Have a cyclegear within a 30 min ride from me. Also this cycle gear is not one that does service on your bike.
Looking for new helmets as I had outgrown mine.
Date of experience: June 3, 2024
Went to my local store to buy gear. The associate was super helpful in making sure I found everything I wanted and in the correct size. He helped me with helmet sizing and even got me a discount on my helmet I ordered. The helmet came in two days!
It’s the only bike supply retailer I know of.
AGATT! All gear, all the time!
Date of experience: June 19, 2024
Sale was easy and delivery was quicker than expected. Had a return due to size issue and that was fast and easy as well.
Price and availability.
Liked the look and price
Date of experience: August 16, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.