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    CycleGear

CycleGear

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Overview

CycleGear has a rating of 4.8 stars from 5,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    661
  • Value
    14
  • Shipping
    2336
  • Quality
    5780

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,083
Neutral
172
Negative
159
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Instant Feedback

18,871 reviews

1
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How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,971)

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Reviews that mention popular keywords

cycle gear (942) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user robertp5804
Pennsylvania
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

Great easy to use site with easy search function, Along with a large inventory.

Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user bd266
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Angel was great she took care of getting my order taken care of and the helmet is very nice, heavier than my old Daytona but ok…
The street gear face shield though did not work for me, it would not stay snapped to my helmet while going down the road, not good…

I purchased the shield with a AE gift card so when I went to return the shield I was told I couldn’t get my money back, I was told I had to use the same gift card which I didn’t have any longer, at that point you should give the customer cash back!!!!!

Service
Quality

Date of experience: June 3, 2024

Thumbnail of user bernien27
Washington
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Before I placed my order online, I called customer service to get more information about the items I would like to purchase. The gentleman who answered my call was very professional and answered my questions clearly. I placed my order and within 10 days, received the items.

Before I placed my order online, I called customer service to get more information about the items I would like to purchase. The gentleman who answered my call was very professional and answered my questions clearly. I placed my order and within 10 days, received the items.

Reason I chose this business:

I had visited the store in Modesto, California and the gentleman therr helped me to fit and order the helmet I was looking for, so I have a very positive experienced with Cycle Gear.

Reason I chose this product:

I chose those products because they appeal to me and I believe they will look good on my motorcycle.

Service
Quality

Date of experience: June 16, 2024

Thumbnail of user jameso1790
Illinois
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Ordered a front tire for my Goldwing. Had it shipped to store. Arrived in 2 days.
They installed it on my rim. Called to let me know it was done. Thy had me inspect the mounting and answered my questions.

As a plus, my dog got to come in. :)

Reason I chose this business:

Every time I have been there, the staff has been knowledgeable and helpful.

Reason I chose this product:

I ordered the same tire that I was replacing, had very good luck with it.

Quality

Date of experience: June 18, 2024

Thumbnail of user matthewr1586
Oklahoma
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

The visor is useless, I couldn't even see it while wearing the helmet. The helmet felt nice at first but it pushed on my ears in a way that made them hurt after about 20 minutes. It also caught the wind more than my old street helmet even without the top visor. I still think the helmet is a great value, just not for me.

Reason I chose this business:

Not much to choose from in my area.

Reason I chose this product:

Seemed like a good value.

Quality

Date of experience: June 15, 2024

Thumbnail of user zackh88
Illinois
1 review
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

The Website has a variety of gear I would be interested in. I was looking at riding pants in particular and there is so much to choose from so I'm trying to window it down to my needs. But it is very nice to have such a wide selection. Good job.

Reason I chose this business:

Because they have such a large variety of gear

Reason I chose this product:

Because I’d like to wear riding pants so I’m trying this one out

Quality

Date of experience: June 5, 2024

Checking out it was pretty easy
June 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They had what I was looking for

Date of experience: May 26, 2024

Thumbnail of user hectorp200
Pennsylvania
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

Great customer service. It's one of the main reason I continue to shop here!

Service
Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user mitchellc290
California
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

It was quick simple and accurate will definitely order again

Reason I chose this business:

Choose to finding right products

Reason I chose this product:

Because it was a perfect fit

Shipping
Quality

Date of experience: September 2, 2024

Thumbnail of user annan1045
Minnesota
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

The guys at maple grove were super helpful! Just didn't have my size & preferred color in store or online, so I upgraded to a little more expensive helmet. It's my fault for not buying one in time for my basic riders course, but I was told that the two day shopping would get my helmet to me in time. It didn't come until the day after my course; which was a little frustrating.

Reason I chose this business:

Good location to my commute

Reason I chose this product:

Comfort, priced within my budget.

Quality

Date of experience: June 6, 2024

Thumbnail of user ericp1878
New Jersey
1 review
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

The Rev It Sands seems to be a well built and well designed jacket. It runs a bit small. But 4xl fits perfectly for 50-52" Chest, 36" waist and 6'2''. But not a lot of extra room. Using it for trip of maritime Canada where it can get very cold along the St Laurence River, even in summer, and very hot inland. Had Old Sands Jacket from 2013 until 2023, the new one seems better, tougher, more waterproof, better fit, longer and better looking. Still carry an extra rain Jacket though. Wish I could have tried on in store and compared with others without having to buy it first, But CycleGear has a very reasonable, no hassle, return policy. Very Satisfied overall.

Answered my questions and the information they gave me was true and/or accurate. Friendly and helpful.

Reason I chose this business:

Good prices, good return policy and good selection of products. In addition, store near me.

Reason I chose this product:

Rev It makes good quality mid priced jackets ($450-550) Has good body armor and tough skin. Multi season Jackets good for northeast USA and Canada.

Tour Master Waterproof boot covers work well enough for a season or two depending on how much you skid your feet (city riding, stop lights and traffic)or walk with them on. If used mostly on open road could last three or four seasons.

Service
Quality

Date of experience: June 5, 2024

Would be better to go to store and try on first, but...
June 7th, 2024
Verified site experience
• Previous review

Would be better to go to store and try on first, but Good return policy

Reason I chose this business:

Return policy

Date of experience: May 28, 2024

Would rather visit the store so I could inspect product...
June 1st, 2024
Verified site experience
• Previous review

Would rather visit the store so I could inspect product and check fitment. However very reasonable return policy.

Reason I chose this business:

Seesoft RV size 6 back protector.

Date of experience: May 22, 2024

Thumbnail of user jacobg685
Illinois
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

My order was processed and shipped very quickly. I received my order with in 2-3 business days from the time my order was placed. I was very impressed with how fast i had received my product. Highly recommend buying from CycleGear.

Reason I chose this business:

Affordable and fast shipping.

Reason I chose this product:

Needed this asap for my bike.

Quality

Date of experience: June 17, 2024

Thumbnail of user joshuaw1205
Florida
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Went to cycle gear they didnt have it in the store at the time but they ordered it from the store(ball hinge for steer stem). It came in before the other part I ordered from another site.

Shipping
Quality

Date of experience: July 26, 2024

Thumbnail of user eugenioh16
Georgia
1 review
0 helpful votes
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June 30th, 2024
Verified purchase
• Updated review

So easy... Called the store and they helped me explaining my options. Price is competitive, but i got a good discount redeeming points.
Later I called the store to schedule the install and I was informed that the mounting equipment was out of order for a week and was suggested to go to a 3rd party installer. The reason for buying the tire was the cheaper price for installation but that was not an option anymore. And I called before ordering to make sure that they were able to do it.

Reason I chose this business:

Close to me and the install discounted pricing

Reason I chose this product:

Only recommended tire for a Goldwing

Quality

Date of experience: June 20, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

So easy...
June 19th, 2024
Verified site experience
• Previous review

So easy... Called the store and they helped me explaining my options. Price is competitive, but i got a good discount redeeming points.

Reason I chose this business:

Easy of use

Date of experience: June 9, 2024

Thumbnail of user wbaj
Wba
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

It always feels nice to go to Cycle Gear and find a new jacket or helmet you like. It is always good to wait for their sales events to get discounts. I wish they had more on sale events for pricey products. (jackets, helmets, accessories)

Reason I chose this business:

It is the best local store with the best prices.

Reason I chose this product:

Price and quality.

Quality

Date of experience: June 4, 2024

Very good
May 23rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because of the discounts given.

Date of experience: May 13, 2024

Thumbnail of user claudior67
Washington
2 reviews
0 helpful votes
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August 13th, 2024
Verified purchase

So much easier with your site,everything fit perfect and the quality for the price is unbelievable.
Thank you

Reason I chose this business:

Good prices

Shipping
Quality

Date of experience: August 3, 2024

Thumbnail of user ericn1004
Kansas
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Had to exchange a product for a bigger size. Quick and easy. Try products before throwing anything away.

Service
Shipping
Quality

Date of experience: August 3, 2024

Thumbnail of user williamd4069
New York
1 review
0 helpful votes
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June 20th, 2024
Verified purchase
• Updated review

Did not have the color handlebars I wanted in stock so they refunded my money and gave me a coupon! Excellent customer service! I ordered the same handlebars in a color I did not want but had no choice as they were sold out of every other color and you guys had the best price for the same color when compared to other companies.

Quality

Date of experience: June 10, 2024

Great customer service!
June 10th, 2024
Verified site experience
• Previous review

Date of experience: May 31, 2024

Thumbnail of user tristane38
Virginia
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I was told 5 days to ship and it would be there Tuesday. It kept getting pushed back on the day it was meant to be delivered over and over and didn't arrive until Friday.

I asked about the delays and bs delivery timeline and they said "it's not in our hands, it will get there when it gets there"

Reason I chose this business:

Honestly it's what was around and had decent prices

Reason I chose this product:

Cheap but decent enough quality

Service
Shipping
Quality

Date of experience: July 21, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Thumbnail of user ryans1273
Indiana
2 reviews
0 helpful votes
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June 29th, 2024
Verified purchase

You up charge for faster delivery time. The shipping company basically is 2 days. USPS, UPS, FEDEX. If a product is only available online, why should I buy from Cycle Gear? I Like CG and the store staff are helpful. Please don't try to upcharge for a product shipping when the label sits on a dock 2 days before a freight carrier picks the product up.

Reason I chose this business:

I choose CG because they are a Brick and Mortar establishment. Also there is a range of brands and price points.

Reason I chose this product:

KLIM represented the product, and I have had good luck with the comfort and fit.

Quality

Date of experience: June 19, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know. For future reference orders ship business days. We do not guarantee weekend shipping.

Thumbnail of user alexanderp595
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

While spending some time reviewing their great inventory, we received many offers for assistance where we found that they are all experts and can make your life so much easier.
Extremely savvy and helpful with a full palette of everything. Loved the experience and will always go back! Highly recommended! Best, Alexpo

Reason I chose this business:

Close to home and didnt need to go further

Reason I chose this product:

Great selection of brands and model's

Quality

Date of experience: June 3, 2024

Thumbnail of user steveny574
California
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Went in looking for BILT motorcycle dust covers, only had one left, They offered to order another one and ship it to my home...I thought this is great and I went back and ordered 2 more.
While I'm 79 years old and obviously not in any shape to be a serious bike rider, never once have I been treated as someone that has no business being in a motorcycle related store. Quite the opposite in fact!.
I have several motorcycles and I'm restoring some and others,simply maintaining them, thus I will continue buying from Cycle Gear.

Reason I chose this business:

Proximity to me and a good stock of what I need from time to time. I have bought quite a bit from Revzilla in the past and felt good knowing Cycle Gear was under the same "umbrella" so to speak. Prices areright and as I said before, the service is excellent

Reason I chose this product:

Reviews mainly

Quality

Date of experience: June 8, 2024

Thumbnail of user fredg479
Washington
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Shoes were exactly what I wanted. However they were too small.
Euro sizing is not consistent, and I didn't see the US sizing until I had them in hand.
For these, euro 44 came to a US 10. But sometimes 44 shows as a larger size.

Local store was very good about the return.

Unfortunately these were on closeout and unavailable in my size.

Reason I chose this business:

The local shop is very good to work with.

Reason I chose this product:

I was hoping for some waterproof ger for an upcoming trip.

Service
Quality

Date of experience: June 3, 2024

Item as described, fast shipping
March 28th, 2024
Verified purchase
• Previous review

Item as described, fast shipping. Thanks Cycle Gear!

Quality

Date of experience: March 18, 2024

Thumbnail of user justinf747
South Carolina
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Make sure to place the visor against a black background to see the full effect. I purchased the mirrored version and with it just in the bag in the open, it looks like a non mirrored shield with just a slightly darkened tint. However, once installed in the helmet, this visor really turned into a mirror

Quality

Date of experience: June 15, 2024

Thumbnail of user cindyp1063
Florida
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I got my order within 1 week. I didn't have to return my helmet to the store to reorder a smaller size. I reordered on a Monday and got the replacement that same Friday.

Reason I chose this business:

Great gear in stock.

Reason I chose this product:

I like the LS2 chin strap quick disconnect.

Shipping
Quality

Date of experience: July 21, 2024

Thumbnail of user brianr2606
Arizona
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

I ordered tires for my cruiser and am very pleased with the quality and performance of said tires.

Reason I chose this business:

Easy online shopping.

Shipping
Quality

Date of experience: August 31, 2024

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

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