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CycleGear has a rating of 4.8 stars from 5,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,860 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
All the staff are very helpful and so friendly first time i shop and for sure all my future purchases will be from Cycle Gear
Date of experience: July 31, 2024
In store employee was very helpful. Didn't have the helmet I wanted in stock but quickly ordered it online and had it shipped. Very smooth and easy.
Date of experience: August 8, 2024
I ordered what I thought would be the right product for me and once I received it decided it wasn't exactly what I was looking for. I looked at the online return policy. It said I can return it at the store near me so the next day that they were open, I went by and, they quickly help me find exactly what I was looking for in the right size and the price range that I wanted great people great customer service great products I will return
Date of experience: June 23, 2024
It's really easy shop online and I always find good options on products, the delivery is always on time!
Date of experience: August 8, 2024
Date of experience: June 18, 2024
The coat was amazing and service was great! Will definitely shop with them again
It came recommended
A friend had the product and I liked it
Date of experience: August 27, 2024
The team in the shop were extremely helpful and knowledgeable.
Date of experience: August 29, 2024
Chat agent helped me quickly decide. 10% discount was easy to apply. Happy to pick it up and save shipping. I was told by my friend who installed them that they were very good brake pads.
By having local stores i feel confident about the online purchase
Date of experience: June 25, 2024
UPS sent me a crushed box with a nice note. CycleGear.com sent a new order with intro days
Awesome
Been using them for years
To replace my old one
Date of experience: August 29, 2024
The guy at the store, ordered a faceshield for my helmet and said I should have it in about 3 days. Well the USPS sent first to Memphis, then to Indianapolis, from there for some reason it went to Salt Lake city. Where it spent 6 days, and then shipped to Chicago. Not CycleGrar fault. So I ordered one from another vendor, and got it sooner. Now I have a spare.
Date of experience: June 17, 2024
The helmets were nice but one helmet did not fit right and the other that fit had a defective sun visor. We returned to the store. 3 stars for helmets, 5 stars for service.
They had motorcycle helmets.
The style we were looking for.
Date of experience: July 7, 2024
Spoke with employee about ordering a couple of new helmets for our new motorcycle. He was very informed and helpful.
Saw on on line.
Liked brand
Date of experience: July 28, 2024
The communication with online orders is non existent. Orders was later than stated when first buying. Also, there wasn't any updates at all on the late orders until i had to personally call customer service a day after the items was suppose to be there. Put me in a bind and had to go out and re purchase items i already was waiting for.
Date of experience: June 4, 2024
I recall visiting CycleGear in Vernon (Manchester?) CT with my dad and getting a chain and larger back sprocket for my Honda SL100 when I was 16 or 17. I think we got helmets and other things there too. It's been a while, glad CycleGear is still in business, they must be doing something right. Now I'm 67 and live in Maine.
I trust the brand name, they have what I needed.
It's what I needed.
Date of experience: June 5, 2024
Awesome. I'm coming back. Everything was in a timely manner and very professional!
Easy fast and great pricing
Best pricing
Date of experience: August 29, 2024
Cycle gear has knowledgeable industry experts that are always happy to assist!
I am a repeat customer because of the variety of products available and the customer service they provide.
Great product that I've used before.
Date of experience: August 29, 2024
Easy to use website. No problems would purchase from cycle gear again.
Date of experience: August 29, 2024
Experienced rider who needed a new helmet before a long weekend ride. Came in the Tuesday before knowing the helmet i wanted but unsure about the size. Simba provided awesome customer service. He got me sized properly. Helped me order the exact helmet I wanted at the best price possible. Simba even went the extra step of calling to ensure I would receive the helmet in time for the ride. I could not be happier with my experience.
Reputation, inventory, and previous good experiences.
Reputation. Style. Safety. Quality.
Date of experience: June 3, 2024
When I came in you didn't have what I needed, which is cool, we ordered it, I paid in full for it, and they said they would text me when it came in, great I thought. However more then two weeks went by, so I finally called to see the status, and they said oh yeah it's been in. Great, was anyone going to tell the customer? Just hopeful I would forget?
See above
I like to give all the local shops some business when I can, and I had just gone to Town Line for the last thing I purchased, now it was your shops turn.
Because I needed them.
Date of experience: June 3, 2024
Convenient and easy. I ordered the tire online, followed the tracking they sent me and the store notified me it was there right when it arrived. I took my wheel in and they had it mounted and balanced the same day.
I will have my tire mounted there too.
Date of experience: June 9, 2024
My first Sedici jacket came unstrapped from my bike and drug on the ground ruining it. Without hesitation I ordered another one and I'm now back in business.
Price and availability
I owned one and liked it so well that when it was ruined I bought another one.
Date of experience: June 30, 2024
Quick and easy. Just wish there was more of a selection of over pants. However, the jacket I bought is breaths great and was definitely needed for this hot summer while providing protection.
Had a gift card.
Date of experience: June 25, 2024
👍Very clean, every thing is very organized and staffs are very nice and helpful. Especially the manager there really take time to help with what you need.👍
👍👍
They have what I need.
New tires are needed.
Date of experience: July 3, 2024
Megan H. Does a great job, she followed through and I received a quality product at a good price
Good product and good price
Date of experience: August 27, 2024
Very good experience with cycle gear. Will definitely be shopping with them again in the future.
Had to cancel my order due to an error in size. Was refunded same day and was able to reorder quickly.
Abundant stores and helpful staff.
It had all the features that I was looking for.
Date of experience: August 23, 2024
One of the four items that Cyclegear listed as in stock turned out not to be available, and the rest of the order took an extra week to arrive, even though the site claimed it would ship within 2 to 3 days.
Internet influencers
* CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 25, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates. We thank you for your feedback.