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CycleGear has a rating of 4.8 stars from 5,966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,857 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Really easy to install, and definitely has increased performance. Lost some low end power however that can be fixed with some anti reversing methods
They seem to really care about their customers and give insane deals
Arlen Ness is a reputable brand
Date of experience: July 25, 2024
Because I have an account. And discounts and rpm cash and the free shipping and y’all are some cool mfers
Date of experience: February 6, 2024
Part availability and membership
Date of experience: October 6, 2023
Membership and parts variety
Date of experience: September 30, 2023
Quick and secure transaction, prompt delivery in safe packaging.
They carry the brands I like.
It's a brand I like and it is a great fitting apparel and has the safety features I recommend.
Date of experience: August 27, 2024
Great staff knowledge employees fast then expected shipping
Date of experience: August 27, 2024
Good parts, delivered under 2 days. Comparable price to other online retailers. No complaints!
Free 2 day delivery and good prices.
Fit for my Tiger 800 XC. I had good experience with EBC brakes before and like the performance of sintered pads.
Date of experience: August 27, 2024
Love my new helmet, but the sun visor wasn't tracking correctly right out of the box. I took it to the local store (Orange, CT). They fixed it right away and also addressed some of my concerns with size (they confirmed I had the right size after one size larger was too big).
Went in store. Very helpful. See review.
Price and local option
Reviews, price, and bluetooth capability.
Date of experience: June 6, 2024
Finally decided on a helmet, but had to try it in first. Went to the Glen Bernie, MD location and was helped by OZ. Ended up needing to order the right size. OZ was so helpful in sizing and getting the order done. This location was great!
I could go to a physical store to try things on for fit
Helmet selection was amazing, found the one for me
Date of experience: June 3, 2024
Sizing, style, price and shipping were all on point. I like the selection at Cycle Gear.
Convenient and there is a store near me if I needed to return the item.
Prior good experience with HJC brand.
Date of experience: August 27, 2024
The associate was very knowledgeable about how the helmet should fit and the different brands. I will definitely go back for other gear
Date of experience: July 31, 2024
He loves them! He first tried them on and they were super tight, he was immediately frustrated. Turns out there were two inserts in the boot! Lol. He has wore them a few times now and really likes the fit.
They have what we need
Date of experience: June 3, 2024
The employee was great, knowledgeable and took his time to explain sizes, what was in stock and what were other options since my helmet is older. Everything came in on time and as expressed.
Have bought many different things, throughout the years, through Cycle Gear and have not been disappointed.
Needed replacements for my helmet components.
Date of experience: July 12, 2024
Your tire machine was broken. Had to go to someone else! Then I get a e mail about a tire sale,
Tire machine won’t be fixed until spring !!
They can get what I need
Air filter and tire fixed
Date of experience: August 26, 2024
My experience with Cycle Gear has been fabulous. It's nice to have the whole store available at my fingertips.
Date of experience: July 26, 2024
The shipping took longer than I hoped for, but that is understandable. However, I called and asked when it would be there, and the guy told me Monday. I called Monday afternoon and he said the guy who does receiving had already left for the day, and wouldn't go check for me. The next day I called again, and they still hadn't done the recording for my package. I had to ask them to please go check and process the package. It's not a big deal, but kind of annoying to have to call and insist for them to process my package.
Concenience
Good reviews
Date of experience: June 19, 2024
Work crew were very friendley and helpful. They help me with understand more about the gears and safty.
I need to try and fit on a jacket witch they had that I like at that store and location.
Great reviews
Date of experience: August 5, 2024
Ok, so I was a dumbass and ordered the wrong size boots because I don't understand EU sizes of boots and I misread the sizing chart. LOL. I took them back to a local Cycle Gear store and exchanged them with no problems. No complaints at all!
Wonderful experience and exchange in the store.
Just needed some motorcyle boots and your company was lucky enough to come up first!
Was on closeout and a good price.
Date of experience: June 10, 2024
Bolted right up. No hardware was supplied but I have a lot of hardware laying around.
Cheapest price
It's what I needed
Date of experience: August 21, 2024
Stacy helped us find the perfect helmets and gave us so many tips on other gear. She made the shopping experience personal and gave us 1000%. This is my new favorite shop.
I love the scorpion exo gear.
Date of experience: July 3, 2024
Online experience was normal, shipping was very quick. Only thing I wish is an employee created my account for me to order something not in store and I missed out on a 10% off coupon
Only place local to get gear
I don't know
Date of experience: June 21, 2024
I had.
A really good experience with CycleGear. The clerk that took my order was great and went above and beyond. Awesome overall experience!
Date of experience: July 29, 2024
I've shopped both in store and on the website and had good experiences with both. The website works great and has helpful and accurate reviews. In store I've talked to multiple workers and all of them have been really nice, helpful, and overall chill people to talk to
Simple and helpful
Had good reviews and the reviews were right
Date of experience: June 5, 2024
Ordered riding pants only and they were too big. I called local store and they exchanged them for correct size.
I had to exchange for a smaller size, I contacted local store and they did the exchange with no issues.
Date of experience: August 4, 2024
Roswell Ga. Store manager Eric and his team provide excellent customer service everytime I'm go to the store (which is often). Recently, I went to the store to follow up with Eric regarding a previous conversation about a Shoei GT Air II. He was not in but Max stepped in for him and answered my questions about the helmet and about both the Sena and Cardo systems. He had a good depth of knowledge about all three items. I ordered both the helmet and a Cardo Edge 2 helmet system. After delivery, I took the helmet and Cardo system to the store and Eric installed the system it in a matter of minutes while I waited even though I offered that I wasn't in a hurry and would come back.
I've been buying from Cycle Gear since they opened their first store in the 70's in Southern California.
I've owned many Shoei helmets and they are my preferred helmet. I had a bad experience with Cardo years ago and went to Sena. My conversation with Max convinced me to go with Cardo this time. Mind you, he didn't push one product over the other. I liked that Cardo was not GT Air II specific and had an adaptor for a clean mounting to the helmet.
Date of experience: July 17, 2024
Friendly, helpful, good followup. Eric is a very good store manager
Been trading with Cycle Gear since they opened a store in Southern Ca.
I always use Michelin for street applications.
Date of experience: April 3, 2024
Just as the title says.
I walked in and told the salesman I was picking up an order. He asked my name and went in the back. A minute later he was back with my order and checked me out.
Couldn't have been easier.
They had the part I needed and I could get it right away.
Date of experience: June 12, 2024
Awesome experience. Went to the physical store in Savannah and they were incredibly helpful. The specific helmet I wanted wasn't in stock but I was able to try them on to make I liked it and it fit properly and the staff places my order. Shipped and delivered fast. Couldn't be happier.
Top tier motorcycle gear company
Fit, design, and quality
Date of experience: June 11, 2024
Fast and easy to get thru website. Product was great except for I had a little issue with pairing instructions. I eventually figured it out and works great.
Date of experience: June 28, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.