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CycleGear has a rating of 4.8 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,857 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
Nathan knew his products. He was very helpful in selecting a new helmet.
Based on Instagram ads, seemed like they had the best selection of what we were looking for.
Safety of the Shoei helmet.
The tires are original equipment for HD.
Date of experience: August 26, 2024
They were extremely helpfully, knowledgeable, and professional with all their answers.
Date of experience: August 26, 2024
Ok, so I order a 500.00 dollar pair of boots. Received the package today for a ride we are doing this weekend. When I opened the package what I received was a jacket. Immediately called customer service, explained that I needed my boots overnighted to me. He was more concern about getting the jacket back. I said, look if you can't get me the boots by Friday, please cancel the order and I will order from Revzilla. He became very sarcastic and said, sure order from our sister company. He then accuses me of making fun of him and hangs up on me. Wow!
Date of experience: May 15, 2024
Gave my 2020 Heritage a more classic look. Also, they added quite a bit of vision area.
Date of experience: August 18, 2024
Love the padding and designs on the outside as well! Great quality and got it in fast!
Date of experience: August 25, 2024
Came pretty quickly shipped out within 2 days and I got it within the week
Purchased my motorcycle helmet from them prior so I ordered my sons as well
Only ones with adequate sizing
Date of experience: August 22, 2024
Had a few questions on full face helmets and one of the staff members had very good understanding of each style of helmet which pointed me in the right direction for better comfort on longer rides.
Great prices, good deals.
Good branding
Date of experience: June 27, 2024
I ordered brake pads for my Harley online and had them delivered to my local Cycle Gear store to save on delivery fees. They arrived on time and I picked them up. My experience was as I expected.
Because they have a local store
Because I needed to replace the brake pads
Date of experience: July 11, 2024
Mirrored gold visor looked exactly as I had expected and was in new condition even as an open-box clearance item. I had it shipped to my nearest cycle gear store and received regular, timely email updates as it shipped and was delivered and ready for pickup. Wasn't able to pick it up right away after delivery, so I gave Cycle Gear a call to let them know I had an item waiting and my projected day to come get it- they told me no rush and when I did swing by they knew my exact order as soon as I offered my name. The staff member was even sure to double check that it would fit my helmet model. Very happy with the product and the process.
Nearest motorcycle equipment/supply shop and recommended by friends and my safety course instructor.
On clearance and was in need of a visor for day-riding
Date of experience: May 26, 2024
Always have great values on dirt and street gear
Cycle Gear makes shopping for gear, tools, and accessories easy!
Summer sale
Date of experience: August 5, 2024
From the helpful staff that showed me the options and explained to me the benefits of quad lock, to the on time delivery and proper fulfillment of my order, this was a perfect experience. I got the phone holder I wanted, exactly as described, the custom case was correct and fit perfectly on the first shot. This is the standard for how businesses should be fulfilling their orders and taking care of their customers. Well done, highly recommended.
They have been reliable in the past with helping my riding experience. They're direct and knowledgeable and the staff are actually pleasant and helpful.
I chose the quad lock phone holder and case becuase it was an upgrade from what I had before. It does also work as advertised and I do recommend it.
Date of experience: May 14, 2024
Title pretty much says it all.
In addition, I'd like to say that the place is friendly enough that my GF could go in there without me to get something, be treated with respect and be very comfortable with the staff.
Tire was in stock
Date of experience: May 19, 2024
Needed something quick
Date of experience: March 1, 2024
It was quick and easy to get. I appreciate everyone's kindness and conversation.
Its the most reputable and I buy everything from here.
My old one broke
Date of experience: August 24, 2024
Quick and easy checkout, The choices were great for what I was looking for.
Convenience
Date of experience: August 23, 2024
Ordered the wrong size jacket and got immediate return authorization and the reorder was here in 3 days. Totally satisfied with entire process.
EZ order and fair prices
Date of experience: July 29, 2024
ORDERED A adv JACKET WHICH WAS TOO SMALL. RETURNING IT WAS QUICK AND EZ
Date of experience: July 19, 2024
Shopping for a helmet, found the style and color I wanted but not in my size,they ordered it for me shipped to my home in about 10 days. Prices are in line with the market out there and lots of deals and sales items.
Convenience
Price and selection
Date of experience: May 19, 2024
I'm new to motorcycles, I do have experience in automotive repair and Sunday funday track days, every time I go to the shop, I'm never really pressured I to getting anything, for every suggestion, it's pretty rounded to what I've been looking for.
Its the closest motorcycle shop next to my shop, also justify doing work lunch near willow glen
Brake pads- just a new to me bike refresh, also I know ebc since my track car has em for track days
Tire- super important in terms of grip and my first ever time buying a new Michelin anything
Gloves- helped relieve hand fatigue
Phone mount - it kinda sucked not being able to change songs mid ride
Date of experience: July 5, 2024
Great shipping times. Product received in good condition. Can't wait yo use them on road for commuting
Had what I needed, local
Reviews are positive
Date of experience: August 5, 2024
I purchased tires from Cycle Gear specifically to have the tires mounted and balanced at Cycle Gear with the discount.
Unfortunately for me, the equipment was down at Cycle Gear in San Antonio so I had to have them replaced at another shop.
The price for installation (on the bike) would have been cheaper if I would have purchased them through the shop.
Discount on tire install with purchase.
The Road 6 are a great tire.
Date of experience: June 18, 2024
I ordered three tires shipped to my local Cycle Gear in Spokane, Washington. They arrived on schedule. The store notified me of their on time arrival. I delivered my rims and they mounted and balanced them right away. When I picked them up, they were mounted in the correct rotation (not always the case at other shops). I appreciate the crew at my local Cycle Gear. They know their stuff and are always friendly and professional.
Because I always shop at Cycle Gear and have never been disappointed.
Date of experience: June 2, 2024
I paid for one day delivery. The helmet arrived 6 days later.
Date of experience: August 25, 2024
Cycle gear is the go to shop on m area and I always find what I need and help to find what I need as a new rider. Both locations that I have visited never fail me
Only local stores near me
The reviews and the results
Date of experience: July 11, 2024
Might do with better organization of merchandise. Good selection however
Internet reviews
Date of experience: August 25, 2024
Cycle gear staff are great, will always use them as a product resource
Date of experience: August 25, 2024
Store employee stated 3 day max … for delivery. I took a week. I'm disappointed of lack of stock on helmets
I like their products. Helmet, gloves etc…
I went to buy a Shoei 2 helmet but store did not have in stock… only Shoei 3… because I had trip coming I had to settle with what store had in stock.it’s a pity,
Date of experience: July 23, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.