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CycleGear has a rating of 4.8 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
18,857 reviews
I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.
The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.
When I searched for tubeless tires it gave me ALL tires. In addition, I would put a front tire in the cart then it would say there was not rear available when they actually meant, that same size is not available. Very poor programming. I was given an option for information about tire installation, but the link went to a pop up with NOTHING. Then there was delivery confusion when I included an oil filter with two tires. I fixed that by removing the oil filter (I will purchase from Amazon later). Finally, the checkout on your website was horrible. I forgot to add the security code but your website did not give me help figuring out what was wrong. Instead, it put a little red box around the code location and that was way OFF SCREEN. Again, very poor programming. OK, I finally figured that one out then your website would not accept the "continue". I had to leave your website and re-enter to get the check out to function. You need to hire a different programming company. Hire one that actually uses test methods. Your website is not user friendly and I wasted too much time figuring out how to use it. PS I TEACH computer programming. Your vendor does not understand the human aspects of the user interface.
I thought it would be easy and I like the tire installation in the past.
Date of experience: June 24, 2024
My wife and I have been wearing Arai helmets for quite a few years but are getting hard to find now. Salesman Ty located and procured the helmets we were looking for. Believe it or not - when they came in they fit well.
Only bike shop that carries a great amount of helmets.
Arai is a premier product and fits our heads well.
Date of experience: May 9, 2024
Ordered the new set of tires and had them installed well within on week from order date. (24 hour turnaround time after dropping my wheels off). Extremely satisfied!
Date of experience: June 30, 2024
Ordered the tire, rode in expecting to get it changed. Workers never told me to bring the wheel only. Said they can't uninstall a wheel - well neither can i. Thanks.
Needed a tire
Date of experience: June 23, 2024
None of the retail stores in my area carry the item so I was compelled to buy on line and wait.
Felt they were rude.
They had the product I wanted.
Date of experience: August 10, 2024
We see your order was placed processed with in the 24 hour estimated ship time and delivered the following day. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
When my tire was delivered to store, manager went above and beyond to mount and balance my tire. Great service Great tire
Date of experience: August 1, 2024
Went to the store nearest to me for what i was looking for. Employee called another store 45 min away to put the item on hold. Drove over to pick up the item and as i was about to swipe my card i noticed the shield didn't say RF14 but 12. So clearly the guy was about to sell me the wrong item despite the phone call and me driving 45 min away. Needless to say they had to order/ship it to my house so I couldn't use the helmet that week.
Date of experience: June 8, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
It was great and the workers were super friendly, the store is neat.
A customer and I have been shopping for a while,
The worker answer all my questions
Date of experience: August 20, 2024
I was able to find the tire I needed, shipping was fast and as expected.
Had the tire that I needed
Matched factory specs
Date of experience: August 21, 2024
I wasn't able to find the gear oil available at my local Cycle Gear store, but the online store had what I was looking for.
I chose CycleGear because I had very positive experiences with the Greensboro, NC location.
The product was recommended by my local Harley Davidson repair shop.
Date of experience: August 11, 2024
Received my order very quickly very satisfied with overall experience will definitely be a repeat customer!
Date of experience: July 25, 2024
As a beginner rider, cycle gear had everything I needed. My experience was refreshing, and my custom orders came on time with no problems. CycleGear will be my bike accessories destination.
Convenience.
Brand reputation and high quality.
Date of experience: June 11, 2024
I am very happy with the quality of items I ordered and customer service. However, most of my items arrived very late even though I paid extra for an RPM membership with guaranteed 2 day shipping.
CSAs were unable to do anything about late items but provided me with a store credit.
Ease of use
For my needs
Date of experience: June 29, 2024
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I ordered a fender eliminator for my Yamaha R3. I was able to to put in all my bike info and it gave me a few different options that would fit my bike. Once I ordered it it shipped and arrived in the time frame the provided. I haven't put it on yet but the initial buying process was smooth.
I shopped around and it was the cheapest option for what I wanted.
It was exactly what I was looking for in the style I was looking for.
Date of experience: May 23, 2024
They were sold out of the item I wanted but offered to order it for me. I was very pleased and surprised when it arrived only 2 days later.
Large selection and pricing
I wanted a particular style
Date of experience: July 18, 2024
The employees were amazing, they set up my cardo and informed me how a pinlock worked. They added my pinlock after asking if I wanted it as well. Diego was amazing!
The best for gear
I love the brand and needed a helmet that fit my qualifications
Date of experience: July 11, 2024
Went to store to make sure of fitment, had it ordered showed up in 3 days perfect.
The only shop near me that has riding gear
I like bell’s helmet shape,they have been around for decades 5 year warranty can’t beat it for the price
Date of experience: August 13, 2024
I had to order a new helmet because the one I bought at our local Cycle Gear was too small. The salesperson talked me into getting a Medium size helmet when I knew I needed a Large instead. I went back to the store and they did not have the helmet I needed in stock. The ordering process online was easy enough and the helmet arrived in 4 days.
They usually have the best selection in the area.
See above comment.
Date of experience: May 13, 2024
I bought a tire online, at but it was not eligible for 50% tire mount promotion you are running at same time (plus I'm a member). Seems odd that the fine print excludes my purchase from CG to get the discount. Just not clear on the logic.
Date of experience: April 26, 2024
With a large selection and fast service, it was an easy choice to purchase from CycleGear.
Date of experience: August 21, 2024
Cycle Gear was a great experience! Friendly staff that was very helpful and accommodating had to order what I needed and it was shipped and received quickly!
Needed a helmet in a timely manner
Price and appearance
Date of experience: June 26, 2024
Fits perfect and works like a charm. Very easy to install. Thank you
Easy delivery and what I bought my helmet
Fits my helmet
Date of experience: August 21, 2024
Was fast and easy delivery. No issues with the condition or contents.
Close to home
Top of the line brand
Date of experience: August 21, 2024
Easy way to pay and very quick delivery had them with in 2 days.
Looking for quality products at a reson
Date of experience: August 21, 2024
Absolutely love that cycle gear is open 7 days a week and they are always super helpful every time I go in there! Always in and out quickly if I need to be or have plenty of time with no pressure to browse if I want to. Thanks!
Best hours/days and best employees!
Had my eye on that helmet for a while and no better way to grab it than visit my local Cycle Gear store.
Date of experience: May 12, 2024
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.