• Bookmark

    CycleGear

CycleGear

Write a Review

Overview

CycleGear has a rating of 4.8 stars from 5,965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience, and local store. CycleGear ranks 3rd among Motorcycle Parts sites.

  • Service
    661
  • Value
    14
  • Shipping
    2330
  • Quality
    5774

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.9%
Positive
5,077
Neutral
172
Negative
159
View ratings trends

Instant Feedback

18,857 reviews

1
See all photos
How would you rate CycleGear?
Top Positive Review

“I'd do it again”

Don L.
12/25/24

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: 12/15/24
See positive reviews
Top Critical Review

“Sizing and not four season/very disappointed.”

Lorri E.
12/21/24

The quality of these pants looks great! Based on the reviews of the woman's H2O, i sized up from a 32 to 34. I could not get them past my thighs. I am 5 6 1/2 150 pounds. I wear a solid size 10. My dirtbike gear and adventure gear all is 32. You are limited on how much you can open up the waist to get over your thighs and glutes because there is a gusset from one side to the other. I have an athletic build so im not proportionally large on the thighs. They are a very heavy pant, so I can't see how they would be cool enough in the summer. We could not find a vent in the back of the thigh for the air to flow thru. Again the quality is good.

Date of experience: 12/11/24
See critical reviews

Reviews (5,965)

Rating

Timeframe

Other

Reviews that mention popular keywords

cycle gear (941) shopping experience (80) customer service (516) right size (33) couple days (23)
Thumbnail of user jamesb10005
California
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

Nothing significant to say, positive or negative.
I looked on the website, found what I needed, ordered it and received it in good condition.

Reason I chose this business:

Because of Sean and the others at Cycle Gear in Goodyear, Arizona.
This was one of the few times that I was lazy and just did everything online rather going into the store.

Reason I chose this product:

Uh, because I needed to replace the shield on my HJC I30 because it has taken a beating.

Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user ethanm504
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Like I said, the helmet I ordered was to small but they were willing to work with me and help found me a better helmet

Reason I chose this product:

It had decent reviews online and looks good to me.

Shipping
Quality

Date of experience: July 30, 2024

Thumbnail of user martine374
California
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Arrived 15 minutes before closing. On a Saturday. Both guys working were very helpful and did not not rush me, they made sure I tried on each suggested helmet. The one I decided on was not in stock in my color and we placed an order. Received Tuesday and a perfect fit. Saved at least a Benjamin when compared to a dealer purchase for comparable product.

Reason I chose this business:

Reliable, affordable

Reason I chose this product:

Ratings and recommendations

Quality

Date of experience: April 24, 2024

Thumbnail of user raes114
Michigan
1 review
0 helpful votes
  • Send Message
May 9th, 2024
Verified purchase

I found what I needed with ease through cycle gear. The problem is the sizing chart the brand provided, which has convinced me brands do not know what women look like. I was a little stressed due to almost everything being sold out from the sale that was happening that was a timing issue on my part though.

Reason I chose this business:

It was the closest option I knew of and the people are really friendly.

Reason I chose this product:

The pants I had were not cutting it anymore and I needed new ones. The reviews and price were good. So I decided to try it out.

Quality

Date of experience: April 29, 2024

Thumbnail of user jerrys1684
California
2 reviews
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Great staff and they're all helpful and make sure to ask anyone walking through those doors, if the customers need any specific items in particular. Great people. It's why I come here very often.

Reason I chose this business:

The staff is always professional and polite.

Reason I chose this product:

Because you didn’t have much to select from online.😂

Quality

Date of experience: June 11, 2024

Thumbnail of user shanea257
Illinois
1 review
0 helpful votes
  • Send Message
May 27th, 2024
Verified purchase

My wife told me the return policy can be sketchy for gear if they suspect you've worn it on a ride. I therefore ordered it shipped to the store to avoid any suspicion thereof. When I tried on the medium, I felt like it was too big at the store, but wanted to try it on with another layer at home. It was too big, so I ordered the small and shipped it to the store again. I brought the medium back two days later, and they took it right away without question. The small showed up and I'm very happy with it.

See above

Reason I chose this business:

They have physical stores relatively near me. I wish they had better selection at the store, but I appreciate that they’re supported by the online store.

Reason I chose this product:

Brand, price, style and features. I wanted a jacket that wasn’t a long touring style, but would be warm enough for cooler riding. I wanted it to not be a dark color for more visibility without being the hideous hi-viz. Water resistance helps as well, and the zip out thermal liner adds flexibility.

Service
Quality

Date of experience: May 17, 2024

Thumbnail of user timmyl42
North Carolina
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

It was awesome every staff member there was very helpful in helping me find the right tires for my bike and I like to give a big shout out to the Greensboro NC store for all my motorcycle needs. And again Thank you very much. Your customer Timmy Dale

Reason I chose this business:

Very reasonable prices

Reason I chose this product:

They make good tires

Quality

Date of experience: May 16, 2024

Thumbnail of user rons1728
New Jersey
1 review
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Order experience was fine, they helped me in the store. The delivery was a disaster, though not the fault of Cycle Gear. The tracking showed my part had been delivered but when I called the store they told me that their mail carrier had a habit of putting their deliveries in other merchant's mailboxes and they would have to track it down. After two days and not hearing anything I went to the store and was told the USPS supervisor who could open the other merchant's boxes had not come by yet but they expected him soon. Needless to say I was not happy. As luck would have it they had restocked a couple of days earlier and had the part I needed so they gave the one they had in stock and said when they found mine they'd put it into their inventory.

See above explanation.

Reason I chose this business:

Get all my gear from there.

Reason I chose this product:

Have used it in the past.

Service
Quality

Date of experience: May 5, 2024

Thumbnail of user alexanderm951
Missouri
1 review
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

I was notified on Tuesday afternoon that my tires had arrived at Cycle Gear. I immediately put my bike on the lift, removed both wheels, and delivered them to Cycle Gear Tuesday evening. I spoke with the store on Thursday to ask for a status report and the best they would promise was Friday evening. I actually got a call mid-morning Friday and picked up my wheels. The Queue system is ridiculous! I SHOULD have been told to bring my wheels in Friday morning because of backlog=2 more ride days!

Reason I chose this business:

Competitive price on product I wanted combined with reduced price for mounting and balancing.

Reason I chose this product:

Previous experience was good with this type of tire.

Quality

Date of experience: May 20, 2024

Thumbnail of user kimberlye1018
Kimberly E. – CycleGear Rep

We appreciate your honest opinion and will follow up with our team to get this corrected. We have passed this onto the Manager. We hope to get things right next time. Thanks for letting us know.

Thumbnail of user ardenj12
Tennessee
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Good staff at the store--knew his stuff There was a vest I could try on for size, but it was black, and I wanted hi-viz so it was ordered. Came in quickly with no problem. Who knows? The airbag may save my neck--literally.

Reason I chose this product:

YouTube video

Quality

Date of experience: April 24, 2024

Thumbnail of user irac80
New York
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

I ordered a new pair of Men's Klim Induction Gloves to replace my almost 8 year pair which began to fall apart. The old pair was a faithful riding accessory for years and served me well. This time i got a size smaller (Medium) which is something i should have done with Pair #1. This pair fits perfect. Ordering from Cyclegear was effortless and gloves arrived in a short period of time. I hope i get as many years of service from these new ones as i did before.

Reason I chose this business:

Ease of ordering and free shipping.

Reason I chose this product:

Replacement pair for previous Klim product which wore after many years old use.

Quality

Date of experience: May 12, 2024

Thumbnail of user crol
CRO
Florida
2 reviews
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Jacob is the man! Hooked me up, ordered the tire and mounted and balanced the wheel. I saved over $100!

Shipping
Quality

Date of experience: July 30, 2024

Thumbnail of user nathanielb257
Washington
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

The staff located at the store in Auburn Washington demonstrated exceptional customer service as well as being a very knowledgeable group of employees. It was a pleasure being educated on how to use and take care of all of the products I purchased.

Reason I chose this business:

Exceptional customer service

Reason I chose this product:

The product was chosen for safety reasons.

Quality

Date of experience: May 8, 2024

Thumbnail of user ashleyq261
New York
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

My honest review: when I first opened the box, I noticed it looked NOTHING like all the pics online (from ANY source), which was SUPER disappointing. I called to make sure THIS was the correct one and they assured me it was. He also suggested putting it on the helmet as it'll look different on it. So I did, and, yes, it looks better on but it's still NOTHING like any pics I've seen. The pics show a deep purple color, it's definitely NOT that and it's definitely NOT fully mirrored. Meaning. If it's sunny, you will be squinting and people will be able to see your eyes through it, unlike my other mirrored visors that ARE fully mirrored/tinted.
Do I still like it, yes! Was it being advertised properly online? In my opinion, no.

Reason I chose this business:

I like this company a lot

Reason I chose this product:

I trust this company to go through and you carried it so it was an easy decision

Service
Quality

Date of experience: June 3, 2024

Thumbnail of user brianc4132
Tennessee
1 review
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase

I went in cycle gear and was looking forward tank bag. They had to order the part. Unfortunately I had to get a hold of revzilla to find out what was going on with the shipping. They found out that it was ordered at the wrong warehouse and had to cancel the order and reorder. It took about 2 weeks to get the part.

In store was awesome, but after the sale was a little disappointing. They didn't take the time to really find out what was going on with my order and Zachary from revzilla who I have ordered with in the past found the problem and made it happen.

Reason I chose this business:

Close by where I live

Reason I chose this product:

I was looking for a tank bag that would lock on the gas tank. Getting the quick release was somewhat difficult.

Service
Quality

Date of experience: May 15, 2024

Thumbnail of user estebanc85
New Hampshire
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I ordered a few riding jackets. Unfortunately one of them did not fit and that was a style that was going out if stock and they informed that they didn't know if or when it would be back instock. So they talked me into a different style jacket that I tried on in the manchester store where I tried to do the return.
They were very helpful and suggestive of getting a different style rather then just returning it. I am greatful for it. Now I have a new jacket that I lovee!

They helped me fix the problems and walked me through the return/exchange process very greatful for them.

Reason I chose this business:

My friends kept suggesting the store and I wanted to try it out.

Reason I chose this product:

Because they were lightweight but protective gear for riding my motorcycle

Service
Quality

Date of experience: June 3, 2024

Thumbnail of user luisa957
Wisconsin
2 reviews
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase
• Updated review

Quick and efficient order and delivery. Super easy to order online.

Reason I chose this business:

Availability of product and delivery time.

Reason I chose this product:

Pirelli tire (front)

Shipping
Quality

Date of experience: August 20, 2024

Easy to find & place order
December 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Availability & price

Date of experience: December 4, 2023

Thumbnail of user gp241
G
New York
1 review
0 helpful votes
  • Send Message
May 1st, 2024
Verified purchase

Was looking at speed bleeder, was a little lost on which exact one I needed but the fitting chart showed me exactly what I needed. Ordered front and back and really liked not having to give out all my business info and just used PayPal. Easy!

Reason I chose this business:

Previous experience.

Service
Quality

Date of experience: April 21, 2024

Thumbnail of user alicet504
California
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Great service. The gear looks and functions well. Everyone I train with says the gear I chose looks amazing.

Reason I chose this business:

Great customer service

Shipping
Quality

Date of experience: July 30, 2024

Thumbnail of user danm2128
New Jersey
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

To small to my regular Levis (same size) The back was cut way to low and had plumbers crack
Standing straight up?

Reason I chose this business:

Because it is local and they usually have good products

Reason I chose this product:

Looked good and thought I would try them

Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user antwand12
Georgia
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Great experience overall! Quick delivery and the ordering process was smooth.

Shipping
Quality

Date of experience: August 20, 2024

Thumbnail of user rabbiw
California
2 reviews
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Service and delivery was spot on - helmet arrived a few days earlier than expected.

Reason I chose this business:

Convenient and nearby

Reason I chose this product:

Great prices.

Shipping
Quality

Date of experience: August 20, 2024

Thumbnail of user as1416
California
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

A lot of variety of motorcycle helmets and gear to choose from, fast service, great experience.

Reason I chose this business:

Online first time there.

Reason I chose this product:

Advice and had an idea of what I needed.

Shipping
Quality

Date of experience: August 14, 2024

Thumbnail of user jaredf187
Washington
2 reviews
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase
• Updated review

Very great! I love all the gear an accessories 👍🤜👍🤜👍🤜👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Shipping
Quality

Date of experience: August 20, 2024

Cool always find what I can afford
June 5th, 2024
Verified site experience
• Previous review

Date of experience: May 26, 2024

I find the product top of the line quality and ok to better delivery times
May 28th, 2024
Verified purchase
• Previous review

So far so good. I have several more items on the way. Fed ex keeps delivering to my Neighbor so that is frustrating. I do not like fed ex they delivered to my neighbor on three occasions now

Reason I chose this business:

Like the product

Quality

Date of experience: May 18, 2024

Thumbnail of user javond10
Ohio
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Quick and easy. I was able to find everything easily and all items shipped securely

Shipping
Quality

Date of experience: August 16, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!

Company Representative

Thumbnail of user kimberlye1018
Kimberly E.
Brand Reputation Management
Typically responds within 4 days

How do I know I can trust these reviews about CycleGear?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CycleGear?