CycleGear

The product arrived in amazing condition earlier than expected. The jacket is super nice and breathable I'm very happy this was what I picked.

Easy to navigate, the customer reviews were very helpful. The size chart was spot on. I would recommend this product to anyone looking for a quality product for a fair price.

I stopped by my local Cycle Gear store to look at some riding jackets that could be used for cold weather riding as well as hot weather riding. The person that helped me was very knowledgeable and was a great help in deciding on a jacket, without any pressure. I ordered the Sedici Alexi 2 Mesh Jacket and it arrived in just a short time. After riding on a couple of short rides as well as a more distant ride, I found that the collar of the jacket has velcro and something on that collar rubbed on my neck for the entire time which caused me to have a significant irritation or chaffing in that spot. Ouch! Other than that, the jacket was fine and it works well with my airbag vest. Hope Sedici can fix the collar issue.

I selected ship to store and then use Apple Pay to checkout. I then received notification that the helmet is being shipped to my house.
Your developers built a system that ignores user preferences (to ship to store) and overwrites that with the 'shipping address' presented by Apple Pay. Not giving the customer a choice in shipping.

I called support IMMEDIATELY and was lied to about it being a security feature. I'm a front-end developer and I know when I'm being lied to about basic we stuff. This is a UX bug, and support people shouldn't lie to cover up issues. I was also told it was too late (immediately after ordering) to make any changes, or to cancel the order.
Sounds like you guys have zero control over your fulfillment, and no desire to support customers in their purchases.

The guy straight up lied about the UX bug.

Received assistance in identifying products and ordering. Received all items in a timely manner and very satisfied with the items.

I had a wonderful experience you could filter the page to whatever you need is any cycle gear?

I love going to this Cycle Gear. The staff is amazing and they always make sure I get exactly what I need.

In store to try on a helmet for size, the associate was helpful and helped me order the helmet online no problems

Ordered a battery that would need to be filled and charged prior to use. Called to say I would be there to pick it up the following day and was told it would be taken care of when I was on my way. Called the next day to say I was on my way and about an hour away. And was told that my battery would be ready when I got there. The battery was not ready, and they still had to find it to even fill it. Spent another 30 minutes waiting in the store for a product I called ahead to have it ready for pick up.

Ordered two items. Got one with no problem. The other one was shipped after 5 days and I called to find out the reason why they did not shipped on time and I did not get any answers. You can do better Cycle Gear.

no clear answer

I bought something online, it didn't fit like I expected in real life. I returned to local store and they made returns easy!

Love the riders preferred free shipping. Showed up fast and was packaged nicely. Part fit perfect per their recommendation on the specific model. Cycle gear is always my first choice when looking for parts.

I could have bought the same helmet from Amazon for the same price and had it delivered in a few days rather than 2 weeks, but I like Cycle Gear and their affiliated businesses, so I support them.

They have been very patient with me as I decided on which helmet I wanted.

Ordered item. Was informed when it was coming, then it came. You can't get better then that! Thank you

My order consisted of a total of 5 tires for a Ninja 300 & a Piaggio 3 wheel scooter. The order was split with 2 tires on one tracking number, 3 tires on another. The 2 tires tracking number came in and were picked up. The store received 1 of remaining tires and the shipper closed out the tracking number as delivered. The remaining tires were delivered the next business day.

Went to Schaumburg store product was out of stock. Sales associate. Immediately offered to send an email when it becomes available.
Email arrived and ordered. Showed up very quickly.

The items I received were what I ordered. The prices were good and ordering was simple.

The only downside was the original delivery date was later updated to reflect a 4 day delay, other than that all was well.

Finding The new Redwood city location, I was impressed with the size of the store, the variety of gear you offered, and the service I received when choosing an airbag, a critical component of my safety gear. It was an easy shopping experience.

The customer service rep who answered the phone, resolved my issue within minutes. It was one of the best customer experiences. I’ve had over the phone in a long time. You guys do a great job.

No problems. Good Products received quickly. No problems.

Product well packaged. Received couple days after order. No issues.

It was a gift for my husband and he surely love it! He love the material and its inserts. He hasn't use it yet. But the fact that it can be use all weather makes him excited to use it! Delivery was on time too!

Excellent service and attention from the advisor, the product I ordered fit as expected according to the size, I highly recommend Cycle Gear McAllen Tx.