Darius Cordell and his team saved my day. I had ordered a dress off line. Come to find out it was a company from China. The dress was horrible. It didn't look anything like the picture. And I was about two months from my wedding. I found Darius Cordell and they said they could make the dress on a rush. I paid the extra fee and the dress got here in about 4 weeks. I was amazed. So happy.
My BBB complaint has email and photo proof. This vendor is not concerned with customer satisfaction. This vendor ignored my multiple calls and emails the week prior to the wear date then I received a dress (not the custom order) almost 1 month after the wear date. Where's the lie? Did the dress arrive on time? Did it remotely resemble what I ordered? Did the vendor respond to my multiple calls and emails the week I was to wear the dress? No to all these. Did I pay on time? Did I pay additional for custom? Did I pay additional for a rush? Yes to all these
And by the way this vendor has quickly responded to my BBB complaint and every review calling me a liar, beware of me as a buyer and citing policy that they only give merchandise credit if customer not satisfied. But the problem is they never emailed me personally to apologize for the late delivery, ask what I'm dissatisfied with, offer to fix the dress or offer this "merchandise credit" they cite in their policy.
I called Darius Cordell back in January. Everything sounded good so I started my order. Sent in the order form and measurements and the deposit. Didn't hear back from them for a while. So I called to check how things were going. It had only been a month but I still checked. They told me to be patient and wait until the 6 months was up. So I did and in about 4 months they emailed and said the dress was about to be done. I paid my balance and then didn't hear anything else. About a month later my dress arrived. It was perfect. I was nervous but I am glad I went with Darius Cordell. I got the dress I wanted for about ¼ of what the original was going to cost. Win- Win.
Was unable to find what I wanted in the store. So I thought I would have a custom dress done. I did not find Darius Cordell until right before Thanksgiving. And I needed to wear the dress on New Years eve. So I had to place a rush order. They were able to make the dress and have it delivered on time. I had to pay extra but it was worth it. Thanks Darius Cordell Team.
I paid Darius Cordell a deposit through CashAp since they said that is the payment type they prefer. Thought it was a bit shady. But I trusted their process. Then once the dress was done I paid the balance. I was worried the dress wouldn't fit or would look horrible in person. They told it was going to look like the picture. And it pretty much did look the same with a few changes. The fit was pretty good too. No major issues! Glad I trusted the Darius Cordell team. Thanks Guys.
The dress I wanted was thing blingy gown that I think was around $12k. That was not going to happen. So I started researching replicas and found Darius Cordell Fashion. They told me they could make the dress for about $4000. I asked for pics. They sent me to their website. I saw some of their work so I decided to proceed. The dress I received was pretty close to the original. The final cost was around $4500.
FABULOUS services. Like am totally impressed. How can someone be so perfect? Such beautiful dresses and at such low prices. Its like a dream come true. I absolutely recommend all the brides to be to try out their services. Keep up the good work guys.
There are a lot of great styles in the Darius Cordell Collection for mother of the bride. Not the same stuff you can see at Dillard's. So I ordered a beautiful two-piece dress for a great price.
Darius Cordell is a talented dressmaker. I bought an evening dress from Darius Cordell. I am satisfied with dress design and price. Really, Darius Cordell expert to create the unique and stylish design of the dresses. Darius gives the very loving and beautiful dresses at the affordable prices.
I did not want the traditional mother of the bride dress. So I decided to go custom. I am so glad I did. My beautiful dress from Darius Cordell Designs was absolutely breathtaking. The fit was perfect! Thanks Darius!
Overview
Darius Cordell has a rating of 4.3 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Darius Cordell most frequently mention custom dress and rush order. Darius Cordell ranks 38th among Wedding Dresses sites.
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This consumer is telling a lie and also not being forthcoming with all important information.
The consumer initiated contact about a custom garment on December 11.
The consumer did not place their last minute Rush Order for the garment until December 20.
All of our disclosures were given to the consumer prior to them submitting their order. With those disclosures in mind the consumer still placed a Rush Order (during the holiday season) for a very beaded garment to arrive in less than normal time.
The consumer first indicated to our firm they did not like the product they ordered on February 22.
In less than 24 hours...(instead of trying to work with our firm on a resolution) the consumer instead choose to file a premature claim with the BBB on February 23.
It is unfortunate the consumer does not like the custom product they ordered - last minute on a rush allowing barely 30 days for production.
Nevertheless, it was in fact very well disclosed (upfront) on our COMMON QUESTIONS page of our website at https://www.dariuscordell.com/questions/ (when you click on the Timing tab) that the quickest Rush Order could take "approximately" 1 month - for the average garment (i.e one that is not extremely beaded nor overly intricate). It is also well disclosed there (when you click on the Returns tab) that there is "No refund on custom items" - "Merchandise Credit Only". A very basic, simple & common concept in this industry as it relates to "custom" garments.
It was also well disclosed on the ORDER FORM AGREEMENT (that the consumer agreed to & signed) that "Made to order items can be returned for correction or replacement". Note it also well disclosed on that same document that "Because the specialty products are custom made to order and are specific to the client all monies received (including deposits & partial payments) are non-refundable – merchandise credit only". Again, a very simple concept and quite common as it relates to "custom" garments.
It is extremely shameful (but also quite telling) that the consumer chose to start a rant and could not simply abide by the terms & conditions they agreed to upfront.