• Stacees

Stacees

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Overview

Stacees has a rating of 4.5 stars from 888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention customer service, prom dress, and many compliments. Stacees ranks 6th among Prom Dresses sites.

  • Service
    209
  • Value
    210
  • Shipping
    208
  • Quality
    207

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.1%
Positive
626
Neutral
5
Negative
64

Instant Feedback

64 reviews

390
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How would you rate Stacees?
Top Positive Review

“Gorgeous🤩”

Angie C.
10/31/24

My daughter's homecoming dress was beyond expectations - it arrived in perfect condition and was exactly as pictured, perhaps even more stunning in person. She got so many compliments. Shipping folds came out naturally, no need to steam. I highly recommend Stacees for any formal event and will definitely order from them again. Order number: SM*******468

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (888)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (156) return policy (32) customer service (129) wedding dress (35) custom sizing (36)
Thumbnail of user angiec714
Wisconsin
1 review
0 helpful votes
  • Send Message
October 31st, 2024
Verified purchase

My daughter's homecoming dress was beyond expectations - it arrived in perfect condition and was exactly as pictured, perhaps even more stunning in person. She got so many compliments. Shipping folds came out naturally, no need to steam. I highly recommend Stacees for any formal event and will definitely order from them again. Order number: SM*******468

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Angie
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user chloem255
Ireland
1 review
1 helpful vote
  • Send Message
September 25th, 2024

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange).
I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Tip for consumers:
Save yourself the hassle - DO NOT PURCHASE FROM THEM

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center

Thumbnail of user jennyh584
Oregon
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Shopping Stacees website was easy, and fun. While we ordered my daughter's dress with base size zero, it's nice to know Stacees will do "made to order" sizing.

Size 0 - 5'5" 105 pounds

The dress shipped fast and was exactly as we expected, beautiful!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jillianc192
California
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I ordered two dresses this year (2024) from Stacees. One was for my nephew's wedding, and one was for a Gala/ fundraiser. Both dresses were beautiful, well made, and came carefully packaged inside of a reusable dress bag. I plan on continuing to wear these dresses for other events in the future. I will continue purchasing from Stacees. Their dresses are of great quality, and for being made-to-order they are very affordable! Great customer service as well if you have any questions.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jillian,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user courtneys999
Arkansas
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

This was a beautiful dress for my daughter's junior homecoming court. It came in quickly and fit like a glove. I did have it custom sized as she is 6'. It looked exactly as pictured and a great value for the price!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Courtney,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user darbyr16
Illinois
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Darby ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user mereditha84
Pennsylvania
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

My dress came exactly as ordered and has held up great. It really made my Prom the best it could be. The customer service has also been great and they check on me every few months to make sure i'm still satisfied.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Meredith ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user sarahd2423
Washington
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

I looked and felt absolutely beautiful. The dress came quickly and with rich and luxurious quality. I'm happy to have it as a part of my wardrobe and will definitely be ordering in the future. If you're debating, don't. Buy the dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sarah ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user brigetteb36
Florida
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

The dress was perfect for my daughter! The color was a little darker than expected but turned out even better. We paid to customize the size and that was perfect too. Well worth the minimal fee.
The only thing I wished at the time was more communication on tracking, delivery, etc.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear brigette,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user saram1804
Illinois
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase
• Updated review

Order was just as expected, I had contracted them with my daughters measurements and they shipped out the dress in perfect size. The material was nice. I'll be a returning customer for sure. Reference number: SM*******545

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sara,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Definitely be coming back!
September 11th, 2024
Verified purchase
• Previous review

The dress came just as described, it was a perfect fit. The dress came in on time. The staff was extremely helpful when I had questions.

Thumbnail of user dawnm2217
Illinois
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

We had a great experience with this site! My daughter is very small for her age so being able to put in all her measurements was perfect. She was so happy and the dress was beautiful.
Reference number: SM*******129
Thank you

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Dawn,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user sarar998
West Virginia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

My daughter picked out her dress, the site offered step by step instructions for measurements which made it easy. The dress came right when they said it would and fit perfectly! Great quality and experience. Definitely recommend!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sara,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user elizabethh3221
North Carolina
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

Purchased my dress to wear as MOB at my daughter's wedding. I chose to pay the extra (extremely reasonable!) fee to have it custom made to my measurements, including having it made as mid length instead of floor length. I received an email the next day asking for some additional measurements and it included specific info about exactly how to measure each place. Five weeks later the dress appeared in a nice bag in my mailbox. It was perfect - fit like a glove. I can't say enough good things about my experience with Stacees!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Elizabeth,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user alexandriag65
Nevada
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

This is my second time ordering from them. Absolutely stunning every time. The first was for my engagement dress. The one I just bought was for my bridesmaid dresses. It's Absolutely gorgeous. I did the generic sizing and they reached out any way to make sure what i was getting was accurate. They responded quickly to emails and even checked in after it was delivered.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Alexandria,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user shannonh1100
Washington
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Dress was absolutely beautiful! Color was great, just what my daughter wanted. Fit was perfect. Ordering online was simple and dress arrived in time that was estimated for its arrival. Will definitely order from here again!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Shannon,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user elainew641
Texas
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

I came across Stacees on a facebook page about planning weddings. I checked out the site and found two dresses that I plan to use for my wedding ceremony and photography session. The dresses are beautiful and fit very well. I will definitely consider Stacees again for special occasion dresses!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Elaine ,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user christinep2891
Florida
1 review
0 helpful votes
  • Send Message
October 29th, 2024
Verified purchase

We ordered a custom dress. We could not be happier with the quality and the way it fit! Absolutely loved it! My daughter received so many compliments! This is our second dress from Stacees and I guarantee we will be ordering from them again.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Christine
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user tricias296
Massachusetts
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

The ordering process was simple. We chose the option to have custom fit, but I screwed up the measurements. Stacees caught the mistake immediately and explained how to properly measure. With the correct measurements, the dress arrived quicker than promised and it was perfect. My daughter is 5'0 and 80lbs so finding a floor length dress at retail store was impossible. We would have spent another $100 on alterations. The color selection was a little too good because we had a hard time deciding between the blues - they were all on trend colors. I have another daughter and will probably order another dress next spring. If there were more than five stars, that's what I would have given them. Order SM*******790.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user lynnej194
GB
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

I decided to go for the tailored dress but sent a wrong measurement.
They queried it as the dress would have been really short and reassured me it would be done with the correct measurements.
The delivery time was as they said.
The dress was perfect and I had lots of compliments about it.
I would definitely recommend them to others.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Lynne
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user shannonf789
Virginia
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

I was worried I would not receive this dress in time for my daughter's homecoming, so I reached out to Stacees to share my concerns. Not only did I get the dress early, the representative sent multiple emails updating the status of my order. The dress arrived in perfect condition and my daughter loved it!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Shannon,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user juliaa1189
Massachusetts
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

Ordered and received within a week. Daughter fit pre-sized measurements so we didn't need to do any specialty order. The dress is very very well made. Lined and fit very nicely. Daughter loved her dress!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Julia,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user tonyan408
North Carolina
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Over all quality was great! Big girls fit great! Ordered for my daughter along with 4 other girls! I was very scared because the smaller girls dresses were shipped toooo small! Measurements were not what was sent in. It was a nightmare because we didn't have time to send back. A corset was made for one of them and both were short but they put their booty shorts underneath! The girls looked great but a little scary with measurements for the little ones. We all loved the dress but not the experience. I pray that the other 2 moms are reimbursed due to not getting what they ordered. It was sad, but we improvised and made it work.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear tonya
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user crystalw871
New York
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

The dress shipped in a timely fashion and is beautiful. I would suggest adding a little more material to the seams just incase they have to be altered. It is a little tight on the chest.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Crystal
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user nicolel2002
Vermont
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

It took a few times for them to get the dress right but after three tries I was given the correct dress size and color I am neutral if I would buy from them again it depends on what I'd be buying

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Nicole ,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user keyonav1
Wisconsin
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

My daughter picked this dress and i must say it looked like the photos. I loved it...she was so beautiful. I would size up because her dress was smaller even with the measurements i sent in. The customer service was excellent. Will be ordering again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Keyona
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 2 days

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4.5
888 reviews
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