DatingSiteBuilder has a rating of 2.3 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DatingSiteBuilder most frequently mention customer service, domain name, and credit card problems. DatingSiteBuilder ranks 153rd among Website Builder sites.
Just signed up for the Small Biz. The setup of dating software seems to be easy. Still learning to use the control panel. Got some help from support using help desk and online live chat. Response is quite prompt. Tried to call the toll free and my account manager answered. Could not get immediate resolution but the request sent to support team and resolved in hours later. Overall good company to work with. Jeremy Scott Dallas, TX
I purchased a feature 5 days ago that hasn't been activated yet. I've tried to contact them in every way possible. When I call, it says try back later because the mailbox is full. They haven't returned my emails and the live chat isn't even live. Worst customer service ever. I'm still waiting for them to respond so I can post my site.
After consulting datingsitebuilder back and forth for 2 weeks, I decided to sign up for their Advanced plan which is $49.99. I rather use their web hosting instead of my own, that way I don't have to self manage. After I created my account, I went through a few steps to setup my website which is pretty simple. Once my website was created, I was able to customize using the control panel. I tested few templates until I found the one I liked. After I finished customization, I published my website and all changes I made went live. I must admit that the whole process is quite easy. I have asked for help yet so can't comment much about their support but I hope I would never ask for help if everything can be done by myself.
Very EASY to use dating system, there's some learning curve, of course, in the beginning, but once you get used to it, it's surprisingly easy to use. Great support, good software, lots of templates, free profiles, and good price, can't ask for more.
I am old customer of datingsitebuilder.com. Their service has been up and down but there's lot of improvement in 2012. I can't even remember when was the last time the server went down. I do not believe what others said about server outages or bugs as "frequent". They are "over-reacting" of what they are unhappy about. I have been using them for these many years and there may be bugs only when they added new features or modified existing features, but they fixed it right away when it's reported or found. I just want to tell my true story and help others. Sitejabber is not the best place to judge a business because the reviews are not trustworthy.
I signed up for Datingsitebuilder's Small Business Plan last month. I intended to build a social network for my niche. I thought they have great dating features but not so much for social networking. Customer support has been great and helpful. I canceled within 30 days and asked for a refund. They refunded me the next day, although setup fee is not refunded per their policy. I wish they will improve the social networking modules soon and I might consider signing up again!
I have been looking for a reliable provider to build my own dating site. After reading some positive and negative reviews for datingsitebuilder, I decided to give it a shot, as they promised 30 days money back guarantee. The sign up process was quite simple, after I paid with my credit card, it took me to the setup page, it required me to fill out my contact and website information. The whole process took about 7-8 minutes and the system created a default dating website for me instantly. I was able to login and click around to learn the dating system. It's nothing difficult, that you have to use get used to it and know where and what you are looking for. On the top left corner, there's support link which I liked on and was able to chat with live customer support in real time. But there were times where I couldn't reach a live person and had to submit a support ticket. Overall, it's great experience using them.
I am a newly signed client to the site, the support team is friendly and supporting one. They have tried to resolve the issues on chat it self. For some I had to place a ticket which was updated with in few minutes. I am glad to be here and the service they provide is great.
I sign up! I love it! This is a real review! They make take a day or two to respond but i love them! Iam glad they got some bad reviews cause its less competition for me! This cupid-island dating review staff maybe i can get a discount now! Great price too!
Great software here in dating site builder, great support, and good price compared to services. It's very easy to customize, especially I can easily drag and drop contents. Support is limited to help desk but response is fast. Overall, using the dating site builder is easier than riding on the wave!
I was hesitated but after I purchased, it's not too bad. The software is easy to use and customize nevertheless. For the price I paid for which was $99, it's worth it. It does save lots of my time to code from scratch.
SCAMMERS! I have been trying to get a refund since October (Its Jan.)! They say they want the ticket number I gave to cancel the site, but of course they have de-activated my account so I can't get the ticket number! I asked several times for a refund before total cancellation! I gave my activiation information, personal information, etc... they should have my payment history no problem! HORRIBLE customer service! Very unprofessional! They answer on a cell phone in the car, do not transfer u because there is no one to transfer to! The pics on thier site are fake! Just a couple of kids.
I am on Enterprise plan, maybe that's different story? I got treated pretty well, receiving response quickly, website setup without putting my hands on my laptop. What's more can i ask for? But I am on the best plan, if I am not treated well, I would be gone by now, no kidding.
I had purchased a script from the site Feb 27th. Nothing worked, not even the domain. I cancelled within 24 hours. They were very quick to take my money from my visa, but seem to have a serious problem refunding my money. I cancelled well within the 30 days so why can they not simply refund my money within the same 30 day time period. I had such high hopes when I had purchased from them. My hopes were dashed by a crappy script, etc and no matter how many emails I send them they do not acknowledge me. I feel so ripped off.
I WAS interested in becoming a datesitebuilder customer but after reading these negative reviews I looked into this site deeper. I've been trying to get with customer service for two weeks now. Haven't heard anything from them yet! All these reviews praising their CMS is clearly someone from Datesitebuilder trying to overshadow to negative reviews. I don't trust datesitebuilder at all
Awful site, keep your hard earned cash, and run for the hills. 2checkout will NOT help you with any refund's. Since I made a payment thru paypal, which linked in to the 2checkout shopping cart, I was able to recoupe $29.95, of the $39.95 I paid to use the service after 30 minutes. I got scammed out of $10.00 they call a setup fee, which you have to set up yourself. Service is filed with a lot of hidden fee's which will make it hard to start a dating service if your'e on a tight budget. You also have to pay an additional fee to have a shopping cart, or any other feature's you may want to use, for your site. You could end up spending $70.00 or more per month just to use this service.
A Reliable Company
I am a client of DatingSiteBuilder, I believe that this company value their customers at its best. I am happy to be part of this because the company has a great customer service with well-mannered and knowledgeable employees. The company utilizes high class tools and having less error. I feel their concern to me every time I have problems with the service and in that way I feel my worth as a client.
If you are looking t make money with your wn dating site, don't waste your money with these people. I wouldn't say they scam you but their customer service is non-existent, and their sites and templates are terrible. You'll never get members to join a site you get from these folks. They have a lot of work to do.
Software is full of bugs. Customer service is non-existant. They guarantee a 30 day full refund which is an absolute lie. They take your money and pretend you don't exist. Total scammers. Total thieves!
They took my clients when I cancelled due to poor customer service and charging me extra for every little fix I needed. Run away from them. Use http://DateDev.com instead. Jeff provides outstand customer service and design and programming.
I don't know what to do. I have read the horriable things about datinsitebuilder about the features not working even though I paid for them. I still cannot find my web site online even though they told me it's up a running correctly and I have to agree with most people, the support sucks! I was at my computer for 4 hours on day just trying to get support to aswer one question and it has been two weeks later and my issue is not resolved. I wish I would have never signed up with these people.
I started my site with them and from the first month I have had problems. Payment Problems(I pay and they say it was not received, NOW still I have no access to my account after 2 months) next They raise the prices first buy $10.00 and now to $149.99 A month. I have been trying to get my MEMBERS profile and they refuse to give them to me. I even offered to buy the software but still no answer. I have paying CUSTOMERS that are getting ready to lose their access because the Dating Site Builder people will not respond to me. I have tried all the numbers I could find to get some sort of answer and nothing. Now their email doesnt work. So I am up a creek and soon my site that has had a very good name will soon be MUDD.
Does anyone have any ideas how to reach them?
Tip for consumers:
Dont use them you will be taken for all your money.
I have tried this site for a while, it crashed 2-4 times for me, unable to use the page or thier homepage to contact them. Written to them for over 2 month that I want to cancel my account, as im unable to do it myself, as i only get an error code when I try. They responded ok in the beginning, but now they didnt answer for 2 month, so of course they charged me for this, even though I asked how to cancel my payments, they just ignore. I have blocked my cc and you will never get a dime out of me, 2co.com OR datingsitebuilder. Never use them!
My friend referred me to this company- DatingSiteBuilder. At first, I was hesitant to involve myself in this kind of company because I don't want to waste money participating in any business that I am not well-informed and I am not sure of the company's integrity. Although at the end, I was convinced by my friend to avail the company's offers because of her good feedbacks to their dating software, I am also happy with my decision. I am very impressed with DatingSiteBuilder's service along with the impressive attitude of the techs.
WARNING!
The page Dating Site Builder is a fraud site!
Support tickets will NEVER be answered. Even with large technical problems not.
NO MONEY BACK GUARANTEE!
Although the site promises a money back guarantee, you get no money back. No reply to emails... Only you should open a support ticket, this will of course never answered. Also the site http://manage.live-help.com/, one big fraud.
Call the company is not available.
NOTE: You can pay only via 2checkout, which offers no refunds. Therefore Datinsitebuilder offers no more PayPal to pay (because of buyer protection, because dating site builders do not want to).
2checkout is informed but seems to support this demonstrable fraud.
FINGERS AWAY from this, big scam!
I like the site builder, it's easy to use and setup my website. They have great selection of templates, that saves my life because I don't know any programming. What they charge is reasonable too.
DO NOT PURCHASE ANYTHING FROM THIS SITE! I did not get the software that was advertised on their site. I called 2CO, their payment provider, for a refund and they will not give my refund and said to call datingsitebuilder.com. Hello, how can you call the company if the 800# does not work. And watch out for the foreign fees that you will incur on your credit card. This means that they are not even in the USA as they say in their website. Datingsitebuilder.com is clearly a SCAM on all directions. Check our reviews and decide for yourself.
Hi Isolde, what's your username? So I can look it up for you. You also can send us an email for faster response. Sometimes it takes a while to see the refund shows up on your statement after it's been processed.
DatingSiteBuilder
http://www.datingsitebuilder.com/
Dating Software Solution