• DatingSiteBuilder

DatingSiteBuilder

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Overview

DatingSiteBuilder has a rating of 2.3 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DatingSiteBuilder most frequently mention customer service, domain name, and credit card problems. DatingSiteBuilder ranks 153rd among Website Builder sites.

  • Service
    7
  • Value
    7
  • Shipping
    4
  • Returns
    5
  • Quality
    6
How would you rate DatingSiteBuilder?
Top Positive Review

“Just signed up for the Small Biz”

Jeremy S.
3/12/11

Just signed up for the Small Biz. The setup of dating software seems to be easy. Still learning to use the control panel. Got some help from support using help desk and online live chat. Response is quite prompt. Tried to call the toll free and my account manager answered. Could not get immediate resolution but the request sent to support team and resolved in hours later. Overall good company to work with. Jeremy Scott Dallas, TX

Top Critical Review

“I purchased a feature 5 days ago that hasn't been activated...”

Josh F.
7/30/13

I purchased a feature 5 days ago that hasn't been activated yet. I've tried to contact them in every way possible. When I call, it says try back later because the mailbox is full. They haven't returned my emails and the live chat isn't even live. Worst customer service ever. I'm still waiting for them to respond so I can post my site.

Reviews (86)

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customer service (17)
Thumbnail of user nedr11
GB
1 review
3 helpful votes
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July 29th, 2013

Absolutely dire customer support servers based in bejing, my site was hacked twice and traffic diverted to other dating sites, AVOID the shared profiles at all costs as you will find yourself on someone elses site, constant spam messages whilst using the shared profiles.

Thumbnail of user datingsiteb
DatingSite B. – DatingSiteBuilder Rep

Hi Ned, if you see the message saying that your site is inactive, meaning your website has been suspended due to non-payment. When a payment is failed, we send 3 email reminders before suspending an account.

Shared profiles is usually free and included in most plans, however, it's optional. You can turn it off if you think it has no benefits to your site. Many clients like this feature because it helps them to get started quickly.

If you have questions about your account, please contact our account manager directly.

DatingSiteBuilder
http://www.datingsitebuilder.com/
Dating Software Solution

Thumbnail of user dell13
Ohio
1 review
1 helpful vote
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November 10th, 2011

WARNING: This is not a company, this site is ran by 1 person who steals other company web scripts and hosts them illegally and or sells the copyrighted web script files to people as their own work. Today we here at Camscripts.com contacted several people in regards to this, we have filed a complaint with the Att General in our area and we are also required to go to our local FBI building to file against this person for violating copyright laws. We have one of the many stolen web scripts they sell in our hands and it is ours, we own the copyright and they do not. They were even stupid enough to copy the text from our website and paste it directly onto their front page, this is the main thing that screwed them. So according to our local FBI this should all be over soon. They would of course be made to pay restitution so if you didn't get your money back from this company you should keep up to date with this thread or us at camscripts.com because we do intend to file criminal charges as well as seek restitution from this person as well as any littler helpers they may have. So in short, you are getting ready to have one hell of a run in with the court system. I see no reason at this point to tell anybody to stay away from this company, I think at this point it is more than clear that this is not a company but rather a common thief. We are just hoping they were stupid enough to copyright our already copyrighted script as that would tack more prison time on in a big way, I have to say it is a good feeling to finally catch this jerkoff.

Thumbnail of user normant8
Canada
2 reviews
17 helpful votes
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April 30th, 2013

Started using datingsitebuilder since 2010. My dating site is growing but slowly. Datingsitebuilder has provided enough help to get my site up and running. From time to time they may make changes to the site. Sometimes there's glitches after the update but they fixed it right away. I like about the profile sharing feature. It helps alot when I started out. One thing I don't like is that you don't have access to these shared members, meaning you can't remove profiles that you don't like. They will always be there. You can only select featured profiles that you can put on your home page or other pages. The dating templates are great. I think there are about 50+ templates and all are free! But I don't change the template very often once I decided which I want to use. Server is VERY STABLE to be honest. Not sure about others complaint about the server. From my memory, it's never been down. Just a few times it's a bit slow in loading. Otherwise, i think it's the best server and hosting I have ever experienced with.

Thumbnail of user jessic374
Canada
3 reviews
1 helpful vote
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August 25th, 2013

I just read these reviews after I purchased the dating software. I was worried about it at first. So just crossed my fingers and tried it install the software myself. The installation was quite easy although there's no one-click installer. Website is setup immediately (I updated dns with my hosting before hand), but it took me a few tries to figure out the path on my server. Once it's setup, everything works like it's described. CMS only works for new pages you created, not default pages like home page or search. I have to edit the html if I want to change the content of default pages. Well, for $99, I think it's worth my money, can't compare to $499 software, but it's got all the bells and whistles I need to build a decent dating website. Do I recommend datingsitebuilder? Yes, but it's not for everyone, only those who know a little bit of html, css, and php/mysql. I think the hosted service might be easier to work with especially for internet dummies, but I have not tried that. Good luck!

Thumbnail of user andrewn7
GB
4 reviews
8 helpful votes
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December 27th, 2012

Thought I wanna give a bit more details about datingsitebuilder. I am on the Small Business solution.

Price: I think price is very fair. For only $49.95 a month, I have almost all features that I need to run a (working) dating website.

Templates: They have plenty of templates (I think it's over 50, but I didn't count), I don't care about the number, once I decided to use one, I will stick to it. There's some learning curve customizing the template, but once you figured out, it's fairly easy to move things around.

Support: Support is provided by tickets only. Sometimes the response is very fast, sometimes it's slow. I guess it depends on the load and type of issues.

Features: Some features are very basic (or must have) for a dating site. Some unique features include video or webcam chat, instant messaging, and profile sharing which they will allow your members to search through all members even from other websites, which I thought it's cool.

Conclusion: Overall I think datingsitebuilder is not as bad as others have stated. It also depends on your "level of expectation". But for the price you pay a month, it's worth your money.

Thumbnail of user joshuac
New York
1 review
0 helpful votes
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February 2nd, 2012

Stay Away! Their script is garbage! Their customer service is garbage! They supply no phone number except for sales; go figure. If your looking for a refund forget it. Once you order you will never see the money again. I tried to get a refund through them, paypal, and co2checkout with no success. It took them a week just to set it up. The profiles that are used are from hundreds of different websites with no real active users. They are a scam artists! They turned my website off in the middle of my paid subscription probably because there was a bug in the script they could not fix. So not only did I pay for a full month of service and only recieved less than half, they decided to use the real people that signed up through my website for there own gain. I will do anything and everything to let people know how bad it really is. I should have listened to the reviews that I read but I tried to give them a try anyway. Whatever you read about them it is true. Do not even think about signing up. Its not worth it.

Thumbnail of user joseu1
Brazil
1 review
1 helpful vote
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January 30th, 2014

Hi. I bought a template from them and I pais 49$. I expected tabless template, with at least some JavaScript and nice CSS. Here what I got: ONE, yes ONE PSD (from index), ONE CSS with 70 lines of code, ONE page (the índex) and a folder with the images. A total waste money, an amateur layout. Worth less Than 10$. The template did not have the other pages, not even a pre built php contact form. Yes I bought templates from other sites like template monster and they sell a decent template.

Thumbnail of user iwonab2
Austria
1 review
2 helpful votes
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July 7th, 2014

Stay away from this Company. Don't pay. It's just a scam... I paid and got nothing. Another www of this company is: www.datingsoftware.com - it's the same company...

Regards

Thumbnail of user erino2
New York
1 review
2 helpful votes
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June 27th, 2011

This was a dream for me ( to have a dating website) and they dowsed it out with negligence. Incompetency. Taking more money from me each month than they should, and fraud. THEY TOLD ME THE 1000 PROFILES WORKED, THEN I READ SOME SMALL PRINT THAT STATED THEY DIDN'T WORK!? THEN THEY SAID THEY WORKED UGH, SO I TRIED TO COMMUNICATE WITH AT LEAST 100 MEMBERS AND NO RESPONSE AND THEY WERE SUPPOSEDLY "ONLINE." WHEN I ASKED ABOUT THE SEARCH CRITERIA BECAUSE THAT DIDN'T WORK AT ALL EITHER, THEY SAID SOMETHING LIKE A 6 YEAR OLD WOULD SAY, NO OFFENSE TO 6 YEAR OLDS. THE SUBSCRIBE EMAIL BOX IS A FAKE TOO. I PUT MY EMAIL IN IT AND NEVER RECEIVED AN EMAIL! THEY ALSO SAID THAT IF I WANTED MORE PROFILES I'D HAVE TO PAY $100.00 FOR THEM, WHEN I ASKED IF THEY WOULD WORK, I GOT NO RESPONSE. THE CUSTOMER SERVICE IS A JOKE. THEY SIMPLY SAY WRITE A TICKET EVEN THOUGH YOU HAVE TIME AND TIME AGAIN. THIS IS THE DEFINITION OF FRAUD. THEY NEED TO SHUT DOWN IMMEDIATELY!

Thumbnail of user terryr42
Canada
1 review
0 helpful votes
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January 31st, 2016

It's obvious that there's lots of spam self-advertisement against datingsitebuilder. Although I have not joined datingsitebuilder, and not one of them either, was reading reviews before signing up but realized some of the latest reviews just look like spam. They are actually spam:

1. "Fraudulent Company. Very Bad Experience" by Jennifer. She said she paid $7000? I have been keeping my eye on datingsitebuilder and I thought they only had $20, $50, $100, and Enterprise $150 per month service plans. Not sure where the $7000 came from. The post also trying hard to recommend the guy "Josh". You think it's not spamming?

2. "Worst customer service RIP OFF" by Jack. Same purpose = trying to recommend another website DateDev.com. You think it's not spamming?

3. "PISS POOR SERVICE". $10/month, they never had this low, not sure where it came from. $10 to $150? On the website, there's $150 / month service which is the Enterprise version. Without the usage report, can't say if it's overage charges or not, but seems like it.

I will keep doing research before I make up my mind to go with datingsitebuilder or somewhere else, but interesting to see all these spamming, self-promotion posts that sitejabber allows.

Thumbnail of user darlenem6
Colorado
1 review
2 helpful votes
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March 10th, 2014

I bought into this... crap. If you have a least bit of common sense, using the software is very easy. Of course, just starting out with figuring out how you want your site to be you will have questions, right... trust me, DO NOT HAVE QUESTIONS because it will take them upwards of over two weeks to respond! I have two open tickets which are at least two weeks old. Just over the weekend i cancelled my recurring payments through 2CO, then i went back to the home page to see how to cancel the invoice. YOU HAVE TO DO BOTH! This was like, 3 or 4 days ago, i still haven't seen a response from them that my invoice is cancelled and the $99 will be refunded and it's a week before my 30 day trial period. Now i'm out looking for another solution and it looks like eMeeting might be my next choice but they're in the UK. At this point, i'm most interested in customer service and not having to wait more than a day for a response. If they can manage to respond to my questions in a reasonable amount of time, i don't care where they're located. Also concerned about starting a website with 0 profiles to start... that just doesn't appeal to me, but from what i'm reading here, nor does buying into shared profiles. Sighs, what's a girl to do? SkaDate is my 2nd choice but they do not offer refunds. Their caveat is to test drive the demo before buying.

Thumbnail of user christophern3
GB
2 reviews
4 helpful votes
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August 27th, 2012

I wish I came here first, I bought their rubbish dating script, and once I received the source code I was shocked how rubbish and amateur it was.
The site is awful, I have got a a dating website at the moment which I use a totally free script which is much better than this rubbish.
I asked for my money back and they told me no, as apparently it was my fault not theirs.
The customer service is rubbish and they are very rude.
So my advice about this scamming website.
DO NOT USE THIS SITE OR BUY ANYTHING FROM THEM.

Thumbnail of user neilr19
GB
2 reviews
3 helpful votes
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August 24th, 2013

DO NOT BUY ANYTHING FROM THIS COMPANY.
Bought the software from them a few weeks ago, after putting a request in for them to install it 2 weeks later they finally got around to it. What an absolute joke, for my $99 i got a frontpage that was uneditable & NO admin panel, my site was unusable after a week of waiting for them to sort it out i finally had to give up & accept that i had been blatantly ripped off by this company, the ticket support system is a joke with predefined answers to questions.
Finally went with another company bought there software, who within 3hrs of requesting an install had my site installed & running, complete with Admin panel. Please to whoever reads this DO NOT USE DATINGSITEBUILDER you would be wasting your money.
Please note i DO have proof of my dealings with datingsitebuilder by way of screenshots ive taken of my ticket conversation with them.

Thumbnail of user datingsiteb
DatingSite B. – DatingSiteBuilder Rep

Hi Neil, we offer 2 solutions, I believe what you purchased is standalone software. Like we stated on our website, this solution is open source and requires some technical knowledge to set it up. It's mostly preferred by programmers because they can modify the codes freely. If you don't have technical knowledge, I would suggest you go with our hosted solutions which is designed for non-technical users and it's just point-and-click and drag-and-drop. Your website will be setup automatically and instantly after you signed up. We also offer 30 days money back guarantee if you don't like it, we give you full refund. If you wish to convert your order to hosted solution, we are happy to assist you.

DatingSiteBuilder

Thumbnail of user davep12
Alabama
1 review
1 helpful vote
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February 6th, 2012

Beware of using Datingsitebuilder.com.

Goron, Brandon, David, and anyone else in their organization are not credible at all. I signed up with them in October 2011, and in late December 2011 asked for my account to be cancelled and asked for a refund, as they did nothing that they said they would do.

I started with a basic site, then, in order to add more features, expanded to their top level site, then ordered from them 1000 "custom" profiles. After I placed the order, I noticed that the few profiles that they were uploading onto my site were not customized at all to my specifications. I had to send repeated emails to their "support" office (because they would not speak to me on the phone - each time they answered, I was told to submit a ticket) telling them that the profiles were wrong, and asked when they would be uploaded (because they told me it would take "up to 2 weeks"). After waiting over 4 weeks, I had only 191 profiles uploaded of the 1000 that I ordered. I then asked to cancel my account and asked for a refund. I received no refund at all (even though I have an email from the payment center that they use telling me that I am owed a refund!), and also they still have not signed over to me the rights to my domain name that they registered for me.

I paid them (and lost) $450, plus I lost my domain name which they will not give back. DO NOT USE Datingsitebuilder under any circumstances! They are not reputable and will steal your money.

Thumbnail of user sewao
GB
1 review
2 helpful votes
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January 23rd, 2014

I made enquiries from Dating site builder about certain functionalities I requested for my dating site and was told to try it for 30 days and if I dont like it I should cancel my subscription within 30days with full refund.

I tried it and wasn't pleased with the service so I cancelled my subscription (within 30 days) and didnt realize I had to cancel auto renewal from 2C0 as well.

As a result, I got billed for another month.

I have been trying to get my money back since December 2013 but till date their has been no update on this.

I also requested for my Domain name and DNS to be transferred but only DNS was transferred.

The customer service is appaling and this is begining to look like a Scam website. Should have known better.

Thumbnail of user franka6
California
1 review
0 helpful votes
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June 25th, 2012

Dating site builder is one of the most prominent, effective, efficient and compensating web host for dating sites... I attest to that.

Thumbnail of user leoa12
Canada
1 review
1 helpful vote
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July 23rd, 2015

I tried to get this site to work for me yesterday (July 22/15) payed the subscription fee thru paypal and got NOTHING! No answer to inquiry--are the comments about this site true (negative)?

Thumbnail of user abbeyr
New York
21 reviews
115 helpful votes
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March 8th, 2012

I cant believe I didnt check the reviews first, what was I thinking? I am trying to build a social network and after a quick search I came across this website. It looked reasonable and I paid for their premuim package, everything looked alright and smooth until after I paid then all of a sudden their "client log in" is down and not responding? Their support is mysteriously down too?

I am glad I paid with Paypal just incase I need to get a refund. I DO NOT GET SCAMMED BY NO ONE! I rule that this is a fraud and any of their workers that want to contact me please do, I would gladly provide you with my order number and whatever you need to know! STOP SCAMMING PEOPLE!

Thumbnail of user vasc1
Greece
2 reviews
9 helpful votes
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September 4th, 2011

$#*! this company the take only the money from your credit card no support nothing the play games somebody has to close that site now

Thumbnail of user davidw358
New York
1 review
1 helpful vote
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June 8th, 2016

Contact the owner of the site directly if you have questions or problems.

Registrant Name: seong lim
Registrant Organization: Dating Site Builder
Registrant Street: 300 Park Ave
Registrant City: San Jose
Registrant State/Province: CA
Registrant Postal Code: *******
Registrant Country: US
Registrant Phone: *******283
Registrant Phone Ext.:
Registrant Fax:
Registrant Fax Ext.:
Registrant Email: *******@yahoo.com

Thumbnail of user steviet
Pennsylvania
3 reviews
6 helpful votes
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August 29th, 2009

Recently I signed up with http://www.datingsitebuilder.com web hosting but the service was horrible. I signed up to start a dating site but could not because some of the features simply did not work. So far I have been signed with the service since the beginning of August. By mid August I had to ask for a refund if the many problems of NON-WORKING features did not get fixed. By the end of August 09 the hosting service did not fix the problems. So far I heard of atleast 16 other people currently on Facebook that had problems with datingsitebuilder and cut-off their services due non-working features. So I had to fight for my refund of $120 back which I finnaly got after a couple of weeks of cancelling their services. Anyway, signing up with Datingsitebuilder.com was just a waist of time! What A Waist! They should at least try to fix up their system to offer something decent to people. There are many other people that had problems with datingsitebuilder.com Many of the people that had problems with them can be found on facebook. I am not the only one that had problems with them.

Here is a link to another person that had problems with them:
http://www.webhostingtalk.com/showthread.php?p=*******

Thumbnail of user nievesl
Spain
1 review
0 helpful votes
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January 31st, 2012

I can't begin to tell you how angry I am with this bunch of scam artists. I have - had - a great dating website using SocialGo until they decided my site was "adult" and I had to find an alternative. Datingsitebuilder looked perfect. They even had a friendly Live Help operator who was able to answer all my queries and assure me that their technical support was "second to none". The software itself looks - and in fact is, great. Or it would be if it worked. The trouble is, most of the time it doesn't. So you have to submit a ticket requesting technical support. Which is non-existent. Sometimes, if you are lucky, you get a reply within a couple of weeks. But more often than not the reply will be an incomprehensible one-line response from somebody who clearly didn't understand your question, can't help you, and doesn't speak English anyway. You can wait MONTHS for them to deal with even the most basic issues. Oh, and the Live Support disappeared a few days after I'd signed up with them.
I rebuilt my entire website around the Datingsitebuilder software, and now my members are deserting it in droves, because of all the technical problems that never get fixed. In just a few months I've gone from earning $5k/mth in membership fees, to LOSING money every month.
The only thing they are efficient at is charging your credit card. Even if they sell you a piece of software that doesn't work, and you tell them you don't want it, and want to cancel the account, they will still continue to rebill you monthly for it. In fact they don't seem to have any billing department as such. Billing queries have to be posted on their support message board.
Avoid this company like the plague.

Thumbnail of user sp637
Canada
1 review
1 helpful vote
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January 2nd, 2014

I was a customer of this site for 6 months. I paid my bill on time up till the last couple of months, as I was trying to give them an ultimatum to get my stuff sorted out or else! Did not matter... After 6 months of fighting with them about my domain ownership transfer (that I NEVER got) And many many other issues, and after 6 months of them trying to get my login information for my godaddy account, AND my paypal account, I finally cut my losses and said F*** you! Its a shame, cause I already had over 200 local contacts on my dating site. They offer NO live support, only ticket submission, and you are lucky to get an answer in 2 weeks on a ticket. And IF you do get an answer, its usually a bunch of bull$#*! excuses basically blaming all your problems on you. They take responsibility for NOTHING.

Also! For those of you who think you can just solo it and grab their "stand alone" software and build your own site without them, DONT DO IT! You need a complete knowledge of PHP to even use the software and again... they offer NO live support, in fact, there is NO phone number to get ahold of anyone with their company other then the one to recruit more suckers into paying them. They are the biggest scam I have ever seen!

2 months later my site is still up and running, and people are still joining and sending me messages, but of course, I can not log in as I refuse to be ripped off anymore and have stopped payment.

Buyer beware, they also do not honor their 30 day money back guarantee! If you try to cancel your account and get a refund, they will delay their response in the "tickets" until your 30 days are up!

And dont bother trying to defend your actions datingsitebuilder! You are a scam, not just with the products and services you offer, but I hope that PayPal charges your $#*! to the fullest extent of the law for asking for my PayPal login information!

Thumbnail of user biancac1
Canada
1 review
1 helpful vote
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December 15th, 2012

Dating Site Builders are a scam, I have been trying to Cancel my Account with them since October and after many Emails and voicemails left they still didn't cancel it but kept withdrawing money for 3 months after.

They never return your voicemails as I have left several messages, I emailed every Email Account of them and never responded, but when I finally said I am going to see a lawyer after ignoring my request to cancel my account I finally got a respond. But no refund because its pass 30 days non the less that I've been leaving voicemails and emails with no reply from them 3 months with no response from this dating site builders.

Many emails and voicemails to cancel they just kept withdrawing money from my bank Account so be very very carefull as they never pick up their phone and hide behind their Emails with a lack of customer care.

I finally talked to someone after 3 months trying to get a hold of someone I finally do and still won't get refunded even after the whole 30 days crap, they just withdrawn money out of my account on the 4th of December and not even refunding that.

This company will withdraw money from your account with no permission and will ignore your request to cancel your account... BIG SCAM... STEALING MONEY...

Thumbnail of user notatallh
GB
1 review
2 helpful votes
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August 13th, 2011

I wish i have read this before i did buy the simple crappy script that they sell... that you can find better crap then that given for free online... also when you buy the php script it doesn't come with a self install, it is only a crappy script that for you to have articles or either edit the contact page or anything like it... you will need to code. Duh! In now a days... there's way better then that little crap they sent me for 100 dls. Plus they are advertising something for 99 dls and charge you 100 dls. SCAM. Also once you try to get your refund, they will tell you... but you got everything that is over on the our page, what they forget to mention is that when you purchase a script the way their pages is written it gives the impression that you will also get the installer and all the auto edit... wrong you get a basic script only... no installer, no click and edit text, no edit front page pictures or anything like it... then when your money back, then they will let you know... Oh... sorry... that was your mistake... because that one is the service that you pay with our server it is your fault and not ours that you buy the wrong one... hum? Well if it is a builder... normally in my way of thinking is a self install and easy to use where you don't need to code... but they say... no the builder is only for people that pay for their server plus have their monthly subscription... so... what now? Am i going to stay with something that i don't need and cost not 99 but 100 (even on that was a mislead) and they say we can't refund...? Mislead people to believe that they are selling one thing and in fact sell you crap! Scam Artists!

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DatingSite B.

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