David's Bridal

We went to David's bridal in Fargo ND for a fitting with Taylor she was amazing very helpful and it was a great experience!

Priceless priceless princess experiences every time I go into Saginaw mi David's Bridal is the absolute best

First off let's start by saying I called ahead. I ordered a prom dress from a website and received it in the mail and the top piece didn't fit. No big deal I was just gonna have it altered to fit. I called ahead to David's Bridal to ask first off if they would even work on it. The lady on the phone said yes. Then I asked if I could come in now by chance for someone to look at it and possibly start on it, she said yes come right in! I live an hour away from this place and I told her this and she still proceeded to say, "that's okay we're still open". So we get there and I ask to talk to the lady in alterations and get told that she left for the day. Right there pissed me off. Then I talk to another lady asking when she would be back and this lady proceeds to say I'm gonna have to make an appointment for next week. So as mad as I already am I'm almost ready to say yes when ANOTHER employee chimes in and asks where I got the dress from I told her from a website and both of these women give me the rudest look I have ever received, put their hands up and say we can't touch it you have to go else where. So then I'm arguing with them about how I talk to the alteration lady myself over the phone and she said they would work on it no matter where it's from and these two other employees proceed to tell me that "oh she must be the newer one, she probably didn't know". IF YOU ARE IN CHARGE OF A BUSINESS YOUR EMPLOYEES SHOULD KNOW WHAT TO TELL A CUSTOMER! If they do not know then they should talk to a manager and tell the correct information to the customer. David's Bridal has forever lost any future purchases from me which is a shame because I've bought a couple from the past and have seen a few wedding dresses that I really like. But with service like that and the fact that the 2 ladies I dealt with in the store were so rude about it as if it were my fault absolutely killed any liking I had left for the store. I will never again buy from there and I advise others not to have to deal with the people who hate their jobs and don't want to deal with a potential customer. Absolutely rude.

I purchsed a dress for my anniversary and went in March and was told the dress could be altered and was quoted a price. Unfortunatel I went on saturday as I had been told I could come in 4 to 6 weeks to get the alterations done. I was dissapointed as I was told they would not fix the dress because it was a liability for them. I was requesting a lot of work to the dress and it did have a rip on the illusion in the front. I could not believe they said they would not do the work after telling me they would. I was speachless and left scrambling to look for someone to do the alterations on a holiday weekend. I was just told don't panic you still have time. This was the store in Watchung NJ. I do not recomend you go there unless you purchased your dress there or have minor alterations. I suggest the store makes sure if they can do the work begore promising they can. Two months latter I'm in a bind due to their uncommited promise that they could alter it. They even told me they do not buy fabric to make the alterations I was requesting. I let them know no one ever told me that because clearly I would have taken my buisness elsewhere

Oh My Goodness... My daughter and I went into David's in Woodbridge yesterday afternoon and had one of the worst shopping experiences I've ever had. On walking in, we were greeted and asked if we had an appointment which we did not. We were looking for off the shelf Mother of the Bride and Bridesmaid dresses. 10 minutes in I asked an associate if they had any dresses with a certain (classical) neckline style and showed her an example and she immediately said, no, we don't have anything else like that in the store. They literally have thousands of dresses and many with that style of neckline. She did not offer to help in any way. Then my daughter was in a change room and an associate knocked on the door and immediately opened it wide, not waiting for a response. My daughter was naked and there was a man sitting right by the door waiting for his wife to come out of another change room and he saw everything. She was mortified! How is this not in your training package 101? Totally and completely UNACCEPTABLE! I picked up an outfit for my mother and when I went to pay, the girl asked me who had helped me. I wasn't going to say anything but the fact that she wanted to attribute my sale to a sales person for some sort of gain, flipped my Karen switch. I told her that NOBODY helped us and told her what the other sales girl did. She apologized to my daughter but used the excuse that they were conducting interviews and didn't have the time to help us. There was one other lady in the store trying on dresses, my daughter and I and about 5 staff and they couldn't have helped us? We were in the store for about 45 minutes and we saw the girls all standing around chatting with each other, fluffing dresses on hangers and completely ignoring us. David's, you need to do something about training these girls in the world of sales. I am in sales and very successful because I would never treat customers as we were treated yesterday. My budget for my dress was $1,000 and my daughters was $500 as well as there were 3 more bridesmaids that are in need of dresses. We probably could have found dresses in your store if we had have had any help whatsoever. But I'm thinking a return to your store is probably not in the future for any of us.

A completely disappointed possible customer!

I just visit the website and he ask me about human and a robot, Please fix it, or assist me, Thanks

Omg! Run do not walk they are unorganized they over book appointments. Their customer service skills are non existent I purchased my gown and bridesmaids dresses and accessories from them when it was time to pick the items up we had no shoes I called the store and customer service mind you this is in July I just got the shoes a week ago and its October they have several brides waiting in dresses 15+ minutes before the consultant returns had my wedding date wrong and had my alterations appointment a week before my wedding it took me 3 months of contacting them before they offered me 10% off the shoes I ordered three months ago really called customer service back the representative kept calling me BOO like she knew me I spent 4,000 and all they offered for their horrible service is 140.00 back its not the money its the principal we brides put our confidence in a company and after they get their money they don't care I will never shop here again and I would advise other brides to look elsewhere while I was there 30 minutes no one ever acknowledged me and after dragging this out so long you would think they would have been more appeasing to me but no they have their money so that's it they couldn't find the bell so my say yes moment was ruined there were women in there when I got my dress who were picking their dresses up and they were dirty and torn and they were the wrong size and they were told they ordered new dresses the undergarments they provide for brides to try on the gowns were filthy I refused to put them on so I'm not gona go on and on but I've been trying to warn other brides so their experience isn't ruined as mine washope this helps someone also if you do decide to try them ask for Neva she was excellent just overworked