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How would you rate David's Bridal?
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Pennsylvania
1 review
0 helpful votes
Follow Bernadette G.
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Very disappointed
August 13, 2022

I have been waiting for a refund for over a month. In the past two weeks, I have called and texted many customer service representatives and no one can figure out to get me my refund. All I get is passed on to the next person. I would not recommend them as far as online purchasing.

Date of experience: August 13, 2022
New York
1 review
0 helpful votes
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Great dress
July 14, 2023

Being the mother of the groom, I went to David Bridal to try on dresses. I found a dress too small fir my size but put it on without the zipper. The fitter gave me the invoice number and told me to order the dress in my size online. I received my dress in 5 days and it looks great. So happy with the purchase.

Date of experience: July 13, 2023
Indiana
1 review
11 helpful votes
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Horrible experience
June 11, 2020

I made an appointment for bridesmaids & wedding dress shopping, got there with the girls & they would only let us do the bridesmaid dress. Said they only do one at a time. I live over an hour away & was never told that on the phone when I scheduled both over the phone. This was the first disappointment in them! See my other review for more details...

Date of experience: June 11, 2020
Maryland
1 review
0 helpful votes
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We went two weekends in a row.The first one we had Jeff.He did a excellent job, by himself, with 8 ladies.He was very attentive to all of us and I know that wasn't easy.The next weekend we had Angela. Although it was only 3 ladies this time, she to did an excellent job. She even helped my mom find a dress and she didn't even have an appointment. Both are excellent and I would definitely recommend them.

Date of experience: January 23, 2022
Ohio
1 review
19 helpful votes
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I am the mother of the groom and never wear dresses. For me, getting a formal dress is as bad as shopping for a bathing suit! I found myself at David's Bridal. I walked in and a very nice young lady Lizzie greeted me, and stayed by my side until the end. I found a beautiful dress at a great price! I even found my shoes there. For something I was dreading, they made it painless! Thank you

Date of experience: July 11, 2019
Utah
1 review
0 helpful votes
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Scamy refund service
September 27, 2021

Just lost hundreds of dollars because they sent my order to the wrong address and refuses to refund me because they just claim to send it out fast- not necessarily to be received by the customer. Please do not spend your hard earned money here.

Date of experience: September 27, 2021
Canada
1 review
0 helpful votes
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Extra
December 10, 2022

Wide variety of dresses at good prices. But the price of the accessories and the adjustment to the dress, made later, is almost double the value of the dress. After you choose the dress, I noticed an irritating rush to finalize the sale. The seamstress, as soon as she spoke to me, marked the adjustments and told me to meet her at the checkout. To adjust the hem of the dress and the neckline $300.

I suggest not going alone from the first visit so that someone can help you, be aware of the extra prices, because at the moment of emotion, it can generate some regret, as in my case.

Date of experience: December 10, 2022
Arizona
1 review
0 helpful votes
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What a wonderful experience
September 22, 2020

Today was my third fitting at David's Bridal in Scottsdale, AZ. Ny seamstress, Diana, has made altering my dress such a wonderful experience. She has been patient, professional, encouraging, and the most supportive person I've dealt with in this particular store. She has turned my beautiful wedding dress into my PERFECT wedding dress. I cannot thank her enough for what she has done - and her kindness will be with me as I walk down the aisle. Thank you, Diana.

Date of experience: September 22, 2020
Tennessee
1 review
0 helpful votes
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Graceful, Truly Lovely Experience
April 22, 2023

I made an appointment and met with a wonderful stylist named Tremika. She was knowledgeable and graceful, exquisite in her taste and assistance. Another man named Dallas with an eye for detail assisted with options and ideas. I felt heard and taken care of in this amazing once in a lifetime experience. I found the perfect dress for me.

Date of experience: April 21, 2023
Texas
1 review
2 helpful votes
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HORRIBLE
December 30, 2022

My niece had her first appt to look at wedding dresses and they were late, no one helped her hunt for dresses, didn't ask what kind she was looking for, barely pointed us in the write direction. Finely showed us to a dressing room and acted like we were keeping her from something else. The manager went to do her paper work and was no help. More people came in without an appt and got more help than we did. The whole experience was horrible and upset my niece...

Date of experience: December 30, 2022
Georgia
1 review
31 helpful votes
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We had a bridesmaid reveal for my daughter and 4 of her local bridesmaids. I asked for help a few hours before the appointment from a manager and wasn't having much luck. Then along came a ray of sunshine named La Shaunda. She totally understood what we we trying to accomplish and made it so much fun.
We started with the girls each having 6 minutes on the timer to pick a dress for the bride to try on and on the last dress she came out with a sign to ask her girls with flowers and boxes. La Shaunda assisted in every way and made them feel like queens when it was their turn to try on dresses and pick which one they liked most. We loved her so much we got her a gift. Thanks girl, we now consider you a friend!

Date of experience: March 15, 2020
New York
2 reviews
14 helpful votes
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I had no expectations going to David's with my daughter to look for a wedding dress. What we found at David's Bridal located in Blasdell was staff (Joanne) was so kind, patient, motherly and dedicated with helping my daughter find the "perfect" wedding dress. She put her heart into it! What a memorable time we had. Thank you for such a positive experience!
Regards, Barbara Foy

Date of experience: April 30, 2019
Michigan
1 review
0 helpful votes
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School Dance
May 14, 2023

Bought a twin dress for my twins for a school dance. They love them. I tried to insert a picture but could not. I will put it on the Facebook page. I think David's Bridal for their selection and great prices. (Keoshi Robinson)

Date of experience: May 13, 2023
Georgia
3 reviews
0 helpful votes
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She was so engaging & explained everything in detail. She helped me find my dream dress & was just amazing the entire time! I had no intentions on purchasing a dress that evening and to my surprise I only tried on two dresses, two dresses and fell in love with the second one thanks to Beth!.

Date of experience: March 22, 2018
Illinois
1 review
1 helpful vote
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Found the one!
November 26, 2022

I had a great time at David's Bridal today. The dresses are beautiful and the staff are so sweet, kind, and helpful. Everything was top standard, noting was trouble, and everything looked lovely. It was hard to pick my favorite but it was found they do check you measurements and all, they will change the color if needed and style to what you want it to be. The one I found was strapless but they gave my sleeves which didn't look the best so it was changed to look at straps then the back of the neck which looked lovely. By saying yes to the dress you fine they take a picture with a sign saying 'I found the one' then a picture with the members that came to help. After all they take the measurements to get your right size and will look for everything to help as much as they can. It was not much of a high price either. I can just say that David's Bridal is a very great store to look for any dress, shoes, and so.

Date of experience: November 26, 2022
South Carolina
2 reviews
0 helpful votes
Follow Renee G.
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The staff at my local David's Bridal was friendly enough but the selection was so limited that I only tried on one dress. Everything they had was either too small (I wear a 14 in regular ladies dresses so it's not like I'm a beached whale) or big pouffy ball gowns which do not work for short brides. I was given a very tiny room to try on the one dress I actually liked, unfortunately, that dress was discontinued and no longer available in my size. I left empty handed so I decided to try the website. I didn't have much luck there either. Again I found a great dress only to find out that the dress was not available in my area and could not be shipped to my local store.

Date of experience: April 30, 2015
Texas
1 review
0 helpful votes
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It's fantastic!
June 11, 2018

I would like to thank Timothy, katherine, Rebecca, bonnie, they all helped me to get the perfect dress for me on my special day... i would say you have the perfect staff working there... I will always be very grateful..

Date of experience: June 9, 2018
North Carolina
1 review
1 helpful vote
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Unprofessional
January 20, 2023

David bridal in the University area in Charlotte nc is one of the Worst bridal shops ever! I will not recommend anyone to go there. I don't even know why the workers get paid the clients doing all the work...

Date of experience: January 20, 2023
Brazil
1 review
0 helpful votes
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Helpful staff!
July 30, 2023

I needed to find a gold dress for my son's wedding. The salesperson at the Coral Gables store (Luiza) was extremely helpful in finding just the right dress I needed, and providing all the details about how I could get the dress altered to fit my needs. The dress looks beautiful! It was just what I wanted! Thank you David's Bridal!

Date of experience: July 29, 2023
New Jersey
1 review
0 helpful votes
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Marguerita for all!
July 14, 2022

My daughter recently got married. As all new love she was in a hurry and did not give me much time. I ended up ordering several dresses online from David's for myself. This week I went in to return the dresses not worn. I was greeted by several friendly associates but two really went beyond any expectations. Jessica immediately started looking and finding formalwear that my daughter could use when she emcees this weekend at a National pageant in Orlando. She searched and pulled, zipped, returned and pulled again always with a gracious smile. We were then introduced t the operations manager, Marguerita. Yes like the drink! She was cool, soothing, and as pleasing as a glass, no a whole bottle of wine. I appreciate what she did so much. It is hard to find good customer service in todays world but let me assure you that David's in Mobile Alabama has it. Thank you so much girls for your help. Robin

Date of experience: July 13, 2022

Overview

David's Bridal has a rating of 2.4 stars from 223 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with David's Bridal most frequently mention customer service, wedding dress and return policy. David's Bridal ranks 36th among Wedding Dresses sites.

service
105
value
93
shipping
48
returns
51
quality
84
+32