- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
David's Bridal has a rating of 2.3 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about David's Bridal most frequently mention customer service, wedding dress, and return policy problems. David's Bridal ranks 46th among Wedding Dresses sites.
I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door. The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.
BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a vail Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS? This was a $200 vail, which is alot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I'm not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.? I couldn't believe it. We went from finding a beautiful dress and being excited about that… that process was painful as well for the record. I got scolded for looking for a dress she had tried before to try again and was told I couldn't touch the dresses again. I guess you can touch them when u get there to pick 3, but DO NOT touch after that. They could not find the dress we wanted to see again. They said it would be on their tablet in her profile, it was not. They had dresses on there that we had never seen before though…? So since I was not able to go grab it, we were not permitted to try it again… our experience the week before was WAY different, we had Kat and she was AMAZING and made it a fun and happy day. She was not available the 14th and it was a stressful experience. We didn't get to see all the dresses we wanted and then had to argue that 7 days was not 8 days. She bought the dress because it was perfect, but she decided not to get it tailored there or give any more business to them after being treated so rudely. We shopped at the Dayton Ohio location both times for reference. I've never been treated like I was a total idiot for not buying 7 days is actually 8 days. The manager was nasty.beyond nasty to us. My daughter left with her hands shaking and so upset on what should have been a wonderful memory…
The consultant ordered the wrong size. We tried after fitting to get them to order correct size. They wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.
Date of experience: August 12, 2021
I took my granddaughter to David's Bridal 5779 S. Hiway 40 in Terre Haute, In. To look for a homecoming dress. Danielle, Sarah and Janet made this one of the best shopping experience I have ever had. They were enthusiastic about helping her find the perfect dress. She is not a small size which could have made this a negative experience but because of these ladies she left the store feeling beautiful and excited about her dress and accessories {which they helped with also}. Marsha
Date of experience: November 22, 2014
I feel really sad for all the soon to be brides. This is supposed to be the dream destination for every woman. They pretend to help you find that one dress and then YOU DO. There's all kinds of extra fees and more stuff to sell you. Just please know you have other options.
Date of experience: July 23, 2022
I paid 1250 dollars for my wedding dress and 350 dollars for alterations. In return I got a wedding dress that was made too short because the skirt was torn and an e-mail saying that they are sorry which I of course do not believe since they did not do anything about it. Here is in short: David's Bridal is into your money ( make no mistake they will charge you with extreme amounts for anything no matter how small it is, even for the bag they put the dress in) but they DON'T care about your happiness or satisfaction whatsoever!
Date of experience: July 5, 2018
I have been waiting for a refund for over a month. In the past two weeks, I have called and texted many customer service representatives and no one can figure out to get me my refund. All I get is passed on to the next person. I would not recommend them as far as online purchasing.
Date of experience: August 13, 2022
Being the mother of the groom, I went to David Bridal to try on dresses. I found a dress too small fir my size but put it on without the zipper. The fitter gave me the invoice number and told me to order the dress in my size online. I received my dress in 5 days and it looks great. So happy with the purchase.
Date of experience: July 13, 2023
I made an appointment for bridesmaids & wedding dress shopping, got there with the girls & they would only let us do the bridesmaid dress. Said they only do one at a time. I live over an hour away & was never told that on the phone when I scheduled both over the phone. This was the first disappointment in them! See my other review for more details...
Date of experience: June 11, 2020
We went two weekends in a row.The first one we had Jeff.He did a excellent job, by himself, with 8 ladies.He was very attentive to all of us and I know that wasn't easy.The next weekend we had Angela. Although it was only 3 ladies this time, she to did an excellent job. She even helped my mom find a dress and she didn't even have an appointment. Both are excellent and I would definitely recommend them.
Products used:
Dresses
Date of experience: January 23, 2022
I am the mother of the groom and never wear dresses. For me, getting a formal dress is as bad as shopping for a bathing suit! I found myself at David's Bridal. I walked in and a very nice young lady Lizzie greeted me, and stayed by my side until the end. I found a beautiful dress at a great price! I even found my shoes there. For something I was dreading, they made it painless! Thank you
Date of experience: July 11, 2019
Just lost hundreds of dollars because they sent my order to the wrong address and refuses to refund me because they just claim to send it out fast- not necessarily to be received by the customer. Please do not spend your hard earned money here.
Date of experience: September 27, 2021
Today was my third fitting at David's Bridal in Scottsdale, AZ. Ny seamstress, Diana, has made altering my dress such a wonderful experience. She has been patient, professional, encouraging, and the most supportive person I've dealt with in this particular store. She has turned my beautiful wedding dress into my PERFECT wedding dress. I cannot thank her enough for what she has done - and her kindness will be with me as I walk down the aisle. Thank you, Diana.
Date of experience: September 22, 2020
My niece had her first appt to look at wedding dresses and they were late, no one helped her hunt for dresses, didn't ask what kind she was looking for, barely pointed us in the write direction. Finely showed us to a dressing room and acted like we were keeping her from something else. The manager went to do her paper work and was no help. More people came in without an appt and got more help than we did. The whole experience was horrible and upset my niece...
Date of experience: December 30, 2022
I made an appointment and met with a wonderful stylist named Tremika. She was knowledgeable and graceful, exquisite in her taste and assistance. Another man named Dallas with an eye for detail assisted with options and ideas. I felt heard and taken care of in this amazing once in a lifetime experience. I found the perfect dress for me.
Date of experience: April 21, 2023
We had a bridesmaid reveal for my daughter and 4 of her local bridesmaids. I asked for help a few hours before the appointment from a manager and wasn't having much luck. Then along came a ray of sunshine named La Shaunda. She totally understood what we we trying to accomplish and made it so much fun.
We started with the girls each having 6 minutes on the timer to pick a dress for the bride to try on and on the last dress she came out with a sign to ask her girls with flowers and boxes. La Shaunda assisted in every way and made them feel like queens when it was their turn to try on dresses and pick which one they liked most. We loved her so much we got her a gift. Thanks girl, we now consider you a friend!
Date of experience: March 15, 2020
I had no expectations going to David's with my daughter to look for a wedding dress. What we found at David's Bridal located in Blasdell was staff (Joanne) was so kind, patient, motherly and dedicated with helping my daughter find the "perfect" wedding dress. She put her heart into it! What a memorable time we had. Thank you for such a positive experience!
Regards, Barbara Foy
Date of experience: April 30, 2019
Bought a twin dress for my twins for a school dance. They love them. I tried to insert a picture but could not. I will put it on the Facebook page. I think David's Bridal for their selection and great prices. (Keoshi Robinson)
Date of experience: May 13, 2023
She was so engaging & explained everything in detail. She helped me find my dream dress & was just amazing the entire time! I had no intentions on purchasing a dress that evening and to my surprise I only tried on two dresses, two dresses and fell in love with the second one thanks to Beth!.
Date of experience: March 22, 2018
I had a great time at David's Bridal today. The dresses are beautiful and the staff are so sweet, kind, and helpful. Everything was top standard, noting was trouble, and everything looked lovely. It was hard to pick my favorite but it was found they do check you measurements and all, they will change the color if needed and style to what you want it to be. The one I found was strapless but they gave my sleeves which didn't look the best so it was changed to look at straps then the back of the neck which looked lovely. By saying yes to the dress you fine they take a picture with a sign saying 'I found the one' then a picture with the members that came to help. After all they take the measurements to get your right size and will look for everything to help as much as they can. It was not much of a high price either. I can just say that David's Bridal is a very great store to look for any dress, shoes, and so.
Date of experience: November 26, 2022
The staff at my local David's Bridal was friendly enough but the selection was so limited that I only tried on one dress. Everything they had was either too small (I wear a 14 in regular ladies dresses so it's not like I'm a beached whale) or big pouffy ball gowns which do not work for short brides. I was given a very tiny room to try on the one dress I actually liked, unfortunately, that dress was discontinued and no longer available in my size. I left empty handed so I decided to try the website. I didn't have much luck there either. Again I found a great dress only to find out that the dress was not available in my area and could not be shipped to my local store.
Date of experience: April 30, 2015
David bridal in the University area in Charlotte nc is one of the Worst bridal shops ever! I will not recommend anyone to go there. I don't even know why the workers get paid the clients doing all the work...
Date of experience: January 20, 2023
I would like to thank Timothy, katherine, Rebecca, bonnie, they all helped me to get the perfect dress for me on my special day... i would say you have the perfect staff working there... I will always be very grateful..
Date of experience: June 9, 2018
I needed to find a gold dress for my son's wedding. The salesperson at the Coral Gables store (Luiza) was extremely helpful in finding just the right dress I needed, and providing all the details about how I could get the dress altered to fit my needs. The dress looks beautiful! It was just what I wanted! Thank you David's Bridal!
Products used:
I purchased the dress at the store in person, and had an alteration made, also in person. Questions about shipping and refunds are not applicable.
Date of experience: July 29, 2023
My daughter recently got married. As all new love she was in a hurry and did not give me much time. I ended up ordering several dresses online from David's for myself. This week I went in to return the dresses not worn. I was greeted by several friendly associates but two really went beyond any expectations. Jessica immediately started looking and finding formalwear that my daughter could use when she emcees this weekend at a National pageant in Orlando. She searched and pulled, zipped, returned and pulled again always with a gracious smile. We were then introduced t the operations manager, Marguerita. Yes like the drink! She was cool, soothing, and as pleasing as a glass, no a whole bottle of wine. I appreciate what she did so much. It is hard to find good customer service in todays world but let me assure you that David's in Mobile Alabama has it. Thank you so much girls for your help. Robin
Products used:
rose gold formal
Date of experience: July 13, 2022
We needed to return a dress for another one. Even though it was past the return time we were able to get another dress. CJ and everyone was so helpful and understanding to our needs we left with a very happy bride and would recommend this store to anyone looking for wedding attire..
Date of experience: September 1, 2023
I went to David's Bridal in Totowa, Nj yesterday and I found my dress on the 2nd try! Leslie was the employee that helped me, she did such a great job, she made me feel comfortable and confident. I highly recommend making an appointment with her if u want awesome customer service and help finding your wedding dress! Thank you Leslie!
-Gina
Date of experience: June 22, 2022
Find the perfect dress and accessories for any special occasion at David? ۪s Bridal. Shop our exclusive collection of gorgeous wedding gowns, bridesmaid dresses, and more? All at amazing prices. Discover your dream dress online or make an appointment at a...
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
