David's Bridal

I was a walk in costumer. I felt awkward when I walked in because the staff did not treat me like a bride to be because of my age. Yes i am older than the average bride. I did not have the service I deserved. No petite sizes, and your on your own. Towards the end I bought my dress. I will never go back again though.

Worst return policy bought shoe had to order and took two weeks to come actually had to call them to find out they were in went on vacation for a week when we got back the weren't quite right took back to the store for a refund said it was out of the return policy 7 days really they are nice until you want to return something then they are really rude don't buy from them unless you really really want it

After not having the best experience at previous stores, my stylist at David's Bridal (Terrell) was the most amazing person! She was so funny, extremely helpful and catered to my rather demanind wishes for the perfect dress. I found exactly what I dreamed of. Terrell even picked it out for me to try based off of what I said I wanted, it was perfect. HIGHLY recommend this store, and even more highly recommend Terrell as a stylist.

The David's Bridal in Mesquite is the worst, do not go here. My consultant that was supposed to make me feel beautiful did the exact opposite. She just stood there, she acted like it was above her to have me try on more than one dress, and the dress I wanted that was online was discontinued. Which it did not say online! She was lazy and made this the worst part of planning my wedding. She also did not help my bridesmaids at all try on dresses; I scheduled an hour for me and an hour for them. She did not even help them try on; I had to help them in and out of the dresses. When my daughters dress came in they could not even find it, yet they called me and told me it was in and to pick it up by Friday. No "please" just pick it up by Friday. This is by far the worst customer service, my suggestion close this location, they obviously do not care about the women that come there, nor their jobs.

I am very grateful to both Robby and Louanne for their help in helping me find a beautiful dress to wear as a wedding guest for a bride and her family (very dear to me). It turned out that the very first dress that Robby picked out (I considered many) was the one I went with! He was a very good listener, had a great eye and cared about my finding something that I will not only feel good about wearing, but that I would love it, and I do, and actually, it is quite comfortable on! Well done!

When it to comes to dresses and to wearing special occasion dresses davids is always a great choice to ship from due to the high variety of gowns and dresses they have. The label Davids is a good and low priced idea but the designers they carry with their own name is expensive. For example they sell Terani Couture gowns that I saw in their store was much more expensive than Teranis website macktak.com
But still in general they are a good store to buy from. I do appreciate their store.

I was to meet my future daughter-in-law and did not have the address of the correct store. I went to the store on Bluemound Rd. In Brookfield, WI. A young woman, named Khadija, helped me with the address and phone number of the correct store. She was wonderful. Even though there were groups waiting, she still took the time to help me, and sent me on my way with the needed information.

I came to David's today. Picked out several dresses. Didnt really care for them. Then my consultant Autumn picked a dress that i loved on the hanger. Tried it on…really liked it but felt it was missing something. I mentioned a belt. Autumn went & picked a thin blingy belt. It was perfect! My dress is now complete! I definitely said YES to the dress! Thank you Autumn!

I am writing you to express my disappointment in a recent experience with your store. I purchased a dress from your Paramus store which they unfortunately didn't have in my size. They very graciously offered to have it shipped to them in my size. When I went to pick the dress up, I decided it was not right for my occasion and tried to return it. Even though I was picking up the dress (seeing it for the first time) that day, they told me it was past the 7 day return window and I could no longer return it. I'm not sure how I could've returned it any sooner.

How can I return merchandise that is not in my possession. When I tried to leave the dress there that day, they told me I would be charged anyway. I am a senior citizen and cannot afford the expense of this dress. I tried call the corporate office and received no help.

My daughter the bride Laura, my daughter Danielle the bridesmaid and myself Diana, mother of the bride had the great privlidge of working with Jocelyn. She stayed with us the entire time we were there and made some wonderful suggestions for my daughter (by the way she choose the first dress she tried on) and she knew exactly what she was looking for. I was not sure what I wanted and I was able to walk out with my dress collection the same day. We all got our dresses and were ve happy and excited. She is a great asset to your company.

I've ordered 2 wedding dresses, 4 MOB andMOG dresses, 2 flower girl dresses, save the date and rehearsal dresses, as well as 4 Bridesmaids dresses. My moms dress was sent to wrong location no notice, my save the date dress had sensor tags still, my moms replacement dress had a sensor still and a small hole near the sensor, the lady for 2 of my appointments was completely rude, there was no discount of steaming done to my dress when I bought it off rack, now a month and a half from my wedding they called to change my fitting date to a month before my wedding. This is not just a fitting I have more alterations that need to be done which what leaves me getting my dress a week before the wedding?! What bride is ok with that?!?!?! Very disappointed with almost every experience I've had.

Could not return dress to store. I took dress to store to return and was told they are a separate company. What? I can return Arie to American Eagle, I can return Lands End to Sears and in some Kohls stores I can return Amazon orders. I was told by store manager to hurry and CALL because I only had 14 days to request a return authorization. Again, what? I could not start a return online. I should mention that the dress was well made, sized accurately and a good value. But since this is SITEjabber you get 1 star. Your online process is antiquated.

Made a 2nd appointment for alterations, realized that what was discussed was not done despite being charged for alterations. In fact, instead of doing what was agreed upon, they chose to cover up the actual stitching needed by sticking a flower where the alterations was supposed to be. When I called the manager to let her know that someone on her team was being dishonest and was doing shoddy work. She never apologized or offered a refund. She wasn't genuinely concerned or that it even happened. Really disappointing that a store manager wasn't able to conduct herself in a professional manner with integrity and care. It was an easily rectifiable situation but a manager that doesn't care says it all.

I went to The East Brunswick NJ David's Bridal and I can't say enough wonderful things about my stylist, Patience. She was so caring and kind and let me tell you- this girl knows her stuff. I picked out 15 dresses on Davis's bridals website as my favorites to try on and I liked a lot of them but I wasn't 100%. As I was deciding between 2 dresses for my wedding, Patience said let me just grab one more dress and I was sold. Omg it fit me like a glove and I felt so comfortable in it. She was spot on. I will forever be a loyal customer to David's Bridal and Patience for their superior customer service, professionalism and value for the money on my purchase. I was deciding between a mermaid/ trumpet style dress and ended up with the gorgeous Chiffon A Line and I couldn't be happier. Enjoy and ask for Patience!

Sanabelle
Sanabelle, the lady at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal", trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!

Date of experience: February 20,2023

I ordered a dress in the store, and it came in two months later. I went to the store and tried it on and didn't like it. Refunds are only given after one week from the PURCHASE date and exchanges up to 60 days from the purchase date. So, even though I never even HAD the dress, no refund and ALSO, since past 60 days, no exchange either. Does this make sense to anyone?

All the staff and especially Suzette in Alterations were wonderful to work with and I found my wedding dress. Suzette was especially helpful to get it alterd in 3 days as the Wedding is on the fourth day. Everyone was helpful and friendly.

I ordered my dress online through the David's Bridal site, after trying one on in store and receiving very poor help. I am the mother of the groom. When the item arrived it was not only the wrong color it wasnt even the item i ordered at all. I contacted someone immediately to return it and was told they didn't have a replacement in warehouse so i would have to be refunded and then purchase again. Growing frustrated but trying to be understanding I agreed. Now I am just beyond frustrated with your company and it's return policy. I do NOT have 2 months to wait for a refund of monies when you have had the product back in your possession for nearly 2 weeks already. I have 6 children, 4 daughters and 2 sons and we will NOT be using David's bridal for any future weddings. This is beyond ridiculous. You sent this refund email to me 4 days ago, and it states it may take up to 2 billing cycles to show my refund. How can you honestly do business like this? How many weddings have you ruined, how many brides have you stressed out to the point of tears? Shame on your company.

Ordered a wedding dress 'special order', so 3 month delivery. Dress arrived after 2 months, with hole in bodice; second dress arrived after a further three months in the wrong size. Rejected the goods as per English law, and therefore entitled to a refund. The company accept the first dress was defective and the second was the wrong size, but they state that the CONSUMER RIGHTS ACT gives THEM the right to keep trying to produce the dress as ordered. What rubbish! They are in breach of contract, and they have consistently failed to reply to correspondence until I have used Twitter. Brides - do not choose to use Davids Bridal until you have googled 'Davids Bridal complaints' and read the awful reviews on their products and customer service!

My daughter said yes to the 4 K dress at mollebridals. To the person at David's that called my daughter a Spoiled Fing $#*! in front of my 14 year old daughter. Here's the deal I am retired so I don't care. I am retired Fire Chief from Martin county Florida 600 firefighters and I used to work forPalm Beach County fire rescue 2000 firefighters. I will do everything in my power to let all these organizations know not to go to David bridals you have the ability to reach out to me so feel free to do it

Loved Shelly in Tulsa she was amazing and made me feel so comfortable. I was very self conscious about finding a dress for my daughters wedding but she helped me find the perfect one

WARNING: DO NOT PURCHASE FROM THEIR ONLINE STORE. Purchased two dresses delivered on 5/5 and due to work constraints unable to try on until 5/13. Fit was poor and not my style once I was able to try on. I tried to return the dresses on my first day off 5/16 (tags still on, all packing material kept, dress on for 5 minutes at best). Had to text "HELLO" to some "person" who informed me after I waited several hours for a response that since I did not request the Return form within 7 days (from delivery date), I would be unable to return. YOU ONLY HAVE 7 DAYS TO RETURN AN ON-LINE ORDER. Stuck with two dresses that I don't want and can never use! I find the policy restrictive (7 days!) to return items. Feels like David's bridal is trying to dump dresses to compensate for the wedding cancellation pandemic!

Think twice before buying from this company. I ordered a dress, and 3 weeks later, they refused a return. Never ever again. I will buy from user-friendly merchants of which there are plenty.