• David's Bridal

David's Bridal

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Overview

David's Bridal has a rating of 2.4 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about David's Bridal most frequently mention customer service, wedding dress, and return policy problems. David's Bridal ranks 52nd among Wedding Dresses sites.

  • Service
    102
  • Value
    90
  • Shipping
    46
  • Returns
    49
  • Quality
    81
Positive reviews (last 12 months): 44.4%
Positive
4
Neutral
0
Negative
5
31
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How would you rate David's Bridal?
Top Positive Review

“Absolutely beautiful dress”

Dilara J.
5/1/24

I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door. The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.

Top Critical Review

“PLEASE READ”

Stacy K.
9/15/24

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a vail Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS? This was a $200 vail, which is alot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I'm not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.? I couldn't believe it. We went from finding a beautiful dress and being excited about that… that process was painful as well for the record. I got scolded for looking for a dress she had tried before to try again and was told I couldn't touch the dresses again. I guess you can touch them when u get there to pick 3, but DO NOT touch after that. They could not find the dress we wanted to see again. They said it would be on their tablet in her profile, it was not. They had dresses on there that we had never seen before though…? So since I was not able to go grab it, we were not permitted to try it again… our experience the week before was WAY different, we had Kat and she was AMAZING and made it a fun and happy day. She was not available the 14th and it was a stressful experience. We didn't get to see all the dresses we wanted and then had to argue that 7 days was not 8 days. She bought the dress because it was perfect, but she decided not to get it tailored there or give any more business to them after being treated so rudely. We shopped at the Dayton Ohio location both times for reference. I've never been treated like I was a total idiot for not buying 7 days is actually 8 days. The manager was nasty.beyond nasty to us. My daughter left with her hands shaking and so upset on what should have been a wonderful memory…

Reviews (220)

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Reviews that mention popular keywords

wedding dress (44) customer service (57) return policy (16) store manager (8)
Thumbnail of user kayenlinc
1 review
0 helpful votes
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October 28th, 2023

Paulette was amazing at helping me find a dress for my son's wedding. She was kind, knowledgeable and really listened to what I wanted and even my frustrations of sizing available. I'm very happy with my purchase and would recommend her and David's Bridal!

Service
Value
Returns
Quality
Thumbnail of user annab529
1 review
13 helpful votes
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July 31st, 2019

Vanessa knew exactly what to pull for me when I told her I wanted a sexy beach wedding dress. She nailed it. I found my dress within an hour along with my mother's dress - didn't even think that was possible! I'm very pleased and will be sending my bridesmaids to Vanessa only :) She will get the job done just by listening to her customer! THank you Vanessa! Anna B.

Thumbnail of user pamelar1658
1 review
0 helpful votes
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July 28th, 2023

David's Bridal is a great place to get your wedding dress from. I didn't know what kind of dress I wanted but my stylist were very helpful. She helped me pick out various style of dresses to try on. She was very patient and nice. Me and my family really enjoyed our experience at David's Bridal. And guess what I picked out my perfect wedding dress! Thank you David's Bridal! I went to the one in Baton Rouge by the Mall of Louisiana.

Products used:
Wedding dress

Service
Value
Quality
Thumbnail of user billiejoa1
1 review
0 helpful votes
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September 20th, 2022

The manager and sale assistant at the West Palm Beach Store were amazing! I called from MD and needed a dress that they had in stock. They immediately grabbed my size and shipped it to me. It arrived the next day! I would absolutely depend on them for future business from many many miles and states away!

Products used:
Prom Dress

Service
Value
Shipping
Quality
Thumbnail of user karra.thompson
1 review
0 helpful votes
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November 24th, 2023

I was out of town for Thanksgiving visiting with family. I visited the David's location on Skibo road. The ladies there were so pleasant and helped us tremendously in every way possible. I would definitely do business with them again! Thank you so much to Rosa, Christina, Melanie and Laura you ladies were amazing and so sweet and helpful from the time I entered the store until checking out.

Products used:
Formal gown

Thumbnail of user pamelad449
3 reviews
0 helpful votes
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August 9th, 2020

My visit to David's Bridal was a treat. Brandy was such a wonderful help to the bride to be and me a brides maid. She picked dresses that would flatter my full figure and made this day very easy, memorable and exciting. I'm so happy for my friend who said yes to her dress that Brandy picked just for her. We both left feeling happy and blessed with the choices we've made because of the help, patience and kinds displayed by Brandy.

Thumbnail of user julieandalanm
1 review
10 helpful votes
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May 19th, 2019

So I went in with a certain dress in mind, upon arrival I was greeted by nice clerks. I was asked to pick 3 dresses to try on at a time and hated the way they all looked. My representative Ana found me a dress that I would normally never even see twice, hesitant I tried it on... I loved it! Thanks Ana for helping me find my wedding dress.

Thumbnail of user maureenb612
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Supposedly i was connected to 'Steve' in 'corporate headquarters'. He could not(would not?) get his facts straight. Stated I couldn't return an item because it was 'too late', though date he quoted was weeks after the item came in, and he even referred to an item I never received because the 'lost' the order!‍
Essentially they outright lied to me! Luckily i do everything early so i was able to warn the other 5 in wedding party to not even consider going to David's Bridal.

Tip for consumers:
Do not buy anything from them. 7 day return policy starts when you first order something, not when you receive it.

Products used:
They lost order for 2 dresses i bought swatches for, one order for plum pantsuit never showed up so was forced to keep a navy blue pantsuit i will most likely donate somewhere.

Service
Value
Shipping
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Thumbnail of user judyw662
1 review
2 helpful votes
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August 5th, 2020

Where to begin... despite an empty store, the sales associate hurried me through my appointment, scoffed that I had a few designs I wanted to try on in person, and generally was unhelpful throughout my appointment. Then, I never received any notification that my dress was ready (were dresses still being made during the pandemic? Did I have to wait longer to receive them?) Then, I got a text message months later telling me the dress I had paid for had been at the store too long. It was now considered abandoned, couldn't be refunded, and would be thrown out unless I called this number. I did, but no one answered and the machine hung up on me. Still don't have my dress, but will absolutely never shop from here again! Go literally anywhere else, you could not pick a worse place than this.

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Value
Shipping
Returns
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Thumbnail of user klc1059
1 review
0 helpful votes
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August 31st, 2023

I still can't believe it! On Wednesday, August 30th we visited David's Bridal. From the time we entered the Wilmington, NC store until we left we were never greeted. Acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique near by and had an amazingly positive, happy experience and purchased a dress (as it should be).
Not sure how Davis's Bridal is staying in business with this lack of customer service!

Products used:
None

Service
Thumbnail of user jamillab1
1 review
18 helpful votes
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May 19th, 2020

If I could give them zero stars I would they are horrible. I had to cancel my wedding due to a world pandemic. This place is giving my bridesmaid a horrible time returning their dresses. They bought their dresses in early March no one knew that this was going to happen. Their receipt says 14 days after receiving order thats the policy they bought their dresses under, they're not letting any of them get their money back. They're very rude and unprofessional stating "we can change the policy whenever we want". I'm very disappointed and will never recommend to anyone. Unfortunately they're doing this to alot of people during a crisis like this its sad and pathetic.

Thumbnail of user amandac773
1 review
14 helpful votes
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May 18th, 2020

What's sad is that I had ordered a dress from there and had to cancel my wedding due to this unfortunate situation (which is already stressful enough) right after ordering the dress.
The dress wasn't even shipped yet to the store, on my receipt it states you have 14 days to return/refund dress once receiving...
All of a sudden they told me their policy had to change so they can stay in business...
But they are more then happy to screw us brides over in the process... they had no sympathy what so ever...
(yet my receipt states the policy that I agreed to at the time of purchase)
Not only is this illegal but it's just cruel

Thumbnail of user ellend248
1 review
1 helpful vote
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March 28th, 2022

I bought my mother-of-the bride's dress at David's Bridal in Va Beach, Va. It cost as much for several simple, straight line alterations as I paid for the dress. The ticket was marked 'difficult' because the dress has some sequins? I would hope that a bridal/occasion store be familiar working with dresses with sequins. After I dressed and paid the ticket, I was told that they needed to get my measurements. I asked why do it then - was told that they were needed for their records. Don't get alterations done at David's.

Service
Value
Thumbnail of user lindaf117
1 review
13 helpful votes
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April 24th, 2017

Of 4 bridesmaids dresses that were size 6 all 4 were sized differently. Some tighter, some looser. It worked out by exchanging dresses til each bridesmaid had one she could wear. But this appears to be an attempt to make sure alterations will need to be made. Also one of the eyes of the eye hook fastener was sewed on sideways. My impression was cheap knockoff dresses with davids bridal label sewn in.

Thumbnail of user amberr7
7 reviews
26 helpful votes
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March 27th, 2015

I will never come here again. I made an attempt to find my wedding dress here and was not allowed to browse the dresses because I didn't have an "appointment". Ha! Very rude staff, snotty, and not helpful. Oh well, what a wasted trip. I was willing to spend upwards of $1000 on a dress, so their loss not mine.

Thumbnail of user ilonaf3
3 reviews
10 helpful votes
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July 25th, 2019

So so disappointed tonight. Went with my daughter for the 2nd fitting and found a hole in the dress which had nor been there at the 1st fitting. The alterations are so bad, dress is uneven, the lower part of the dress just look so bad. Complained showed everything that was wrong with the dress. Don't think they even worried about it. Manager did not seems to care to much. It looks like a 6 year old made the alterations. Now have to go back tomorrow again. My daughter cried so much in the car over her dress. Only have 5 weeks till my daughter's wedding

Thumbnail of user samanthai
5 reviews
20 helpful votes
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November 22nd, 2011

I heard somewhere that they are the forever21 of bridal gowns. I agree :) You don't really get the best shopping experience, and the employees/assistance is okay on customer service (based on going to 3 different locations), but the dress is okay quality, and at lower prices. Also, they will bombard you with emails when you sign up with them, eeek. Otherwise, not bad. Give it a try!

Thumbnail of user maryl3076
1 review
1 helpful vote
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May 7th, 2022

I was extremely surprised with a beautiful layout of David's Bridal. Beautiful young lady that assisted me seemed to know exactly what I wanted found the right size and style and within four dresses I made my final selection. I couldn't be happier

Products used:
Mother of the groom grass

Service
Value
Quality
Thumbnail of user juliar15
9 reviews
22 helpful votes
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March 11th, 2013

I found my Vera Wang wedding dress searching this site. They have a generous selection of gowns. If you are just looking for ideas, it is a great place to browse. I like looking at all the pictures of models wearing the dresses. It gives me a better idea of what the dress will look like. I am very happy with the dress I purchased, and I am just excited to wear it for my wedding.

Thumbnail of user judyf108
1 review
14 helpful votes
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July 12th, 2019

I sit here this morning a very happy bride. Thanks to the Professional alteration
Staff at David's bridal Long Island city.
Farida and the staff are very Knowledgeable, skillful, professional and courteous. I was treated with full understanding of my bridal needs.
I highly recommend their services.
You will not be disappointed.

Judy Frazier

Thumbnail of user dawns1062
1 review
3 helpful votes
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August 12th, 2021

The consultant ordered the wrong size. We tried after fitting to get them to order correct size. They wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.

Thumbnail of user christinam1694
1 review
0 helpful votes
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February 27th, 2023

Sharise Lyman is an excellent manager. She helped my sister find her dream shoes and bridesmaids dresses and also helped me process returns in a timely and organized manner. We really appreciated David's Bridal's quality service and selection.

Thumbnail of user marshao3
1 review
0 helpful votes
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November 22nd, 2014

I took my granddaughter to David's Bridal 5779 S. Hiway 40 in Terre Haute, In. To look for a homecoming dress. Danielle, Sarah and Janet made this one of the best shopping experience I have ever had. They were enthusiastic about helping her find the perfect dress. She is not a small size which could have made this a negative experience but because of these ladies she left the store feeling beautiful and excited about her dress and accessories {which they helped with also}. Marsha

Thumbnail of user chandrag42
1 review
1 helpful vote
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July 23rd, 2022

I feel really sad for all the soon to be brides. This is supposed to be the dream destination for every woman. They pretend to help you find that one dress and then YOU DO. There's all kinds of extra fees and more stuff to sell you. Just please know you have other options.

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Thumbnail of user didemy
1 review
3 helpful votes
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July 5th, 2018

I paid 1250 dollars for my wedding dress and 350 dollars for alterations. In return I got a wedding dress that was made too short because the skirt was torn and an e-mail saying that they are sorry which I of course do not believe since they did not do anything about it. Here is in short: David's Bridal is into your money ( make no mistake they will charge you with extreme amounts for anything no matter how small it is, even for the bag they put the dress in) but they DON'T care about your happiness or satisfaction whatsoever!

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About the business

Find the perfect dress and accessories for any special occasion at David? ۪s Bridal. Shop our exclusive collection of gorgeous wedding gowns, bridesmaid dresses, and more? All at amazing prices. Discover your dream dress online or make an appointment at a...

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