David's Bridal

I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door.

The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.

I absolutely love this dress. It's not too heavy, material is soft and I had it custom made and it fits perfect. I can't wait for my future husband to see me on our wedding day!

Markia from Hagerstown is the most welcoming and engaging sales clerk I've known. No commission- just character. She made me feel, important. I really enjoyed my experience and it's all because of her!

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they're doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company. There is no customer service. There's a text message switchboard for reps across seas are overseas somewhere who don't get online until after 3 o'clock. The phone systems do not work. No one returns your calls. You can't walk in the store. If you place an online order you can't call customer service if you place the order in the store. This company needs to be shut down and sue for liability.

Initially staff was attentive and helpful, once the purchase was made everything changed. Wedding dress was ordered two sizes smaller than it was supposed to be. Measurements were not correct (verified when seamstress double checked them). When dress was tried on it was too small because they had ordered the wrong size, unable to get another size in time. Then the alterations were over 500 dollars and a sloppy job. 2 if the bustle loops came out forcing bride to use safety pins to bustle dress. There were 2 straight pins left in dress. Back zipper was not altered as they said it would be. We were rushed during alterations. There was no privacy either when initially buying the dress and when the alterations were being made. It seems once the purchase was made there was no concerns for the customer.
Another dress was purchased (MIL), wrong size ordered, again too small. Not able to get same dress delivered in time. 2nd dress had to be purchased, new shoes, new purse, only store credit even though it was their error. Again the initial measurements were incorrect when checked by the seamstress.
The entire experience was "painful" and so stressful. This is not how a bride or anyone should be treated. The fact that we spent 3,000 dollars for this was a disgrace. Will never recommend their services to anyone.

Poor refund system. I purchased two dresses from David's. I returned them within the short 7 day window. It took two weeks to get a reply that they would refund my money and now it will take them TWO BILLING CYCLES TO REFUND MY MONEY. I had tried a dress from Revolve also. That refund was completed immediately upon it being received. There was a $12 shipping charge to return each dress.

12/30 Still have not received refund. They acknowledged I would get a refund, but it is yet to be seen.

1/6 Another week and no refund. This has been a moth of them keeping my money after the dresses have been returned. Shame on them!

Great customer service from beginning to end. You won't be disappointed if you chose David's.
Danielle was a genius when it came to helping me pick out two formal outfits that were appropriate for the grandmother of the groom. I would have been lost without her!

Today I went into David's Bridal on Abercorn St in Savannah Ga. To pick up my dress for my daughter's wedding. The older Asian lady at the front desk asked for my name. She spelled Horton (out loud): W-H-O-R...
I said ‘STOP!' And gave her the correct spelling. I've had this last name almost 24 years and have NEVER had anyone spell it like whore. Never. In this establishment, for this occasion, this is the very last experience I should have had. I am furious, as we have our daughter and all of her brides maids buying from here! I am mortified, embarrassed. Thank you the lovely experience...

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

Special ordered a dress and this is what they sent. A nasty, looks to be blood stained dress straight from the warehouse on a clearly marked "damaged" hanger. New dress is SUPPOSED to be here less than two weeks before my sisters wedding. David's bridal definitely lost me as a customer.

My daughter chose her wedding dress here. Angela, our consultant was awesome! After narrowing choices, she sent us home to digest it all. We came back the next day & through fresh eyes found the perfect dress! She asked a lot of questions & led us to the perfect dress & veil! Thank you.

I have shopped at several David's Bridal shop and was turned away by rude attendants. Being ignored and treated rudely. Having traveled to many different shops all over the state for months I was getting tired. While shopping at another venue I happened upon the David's Bridal in Manchester. I figured I'd give or one last shot. What a different experience! From the moment I arrived and was pleasantly greeted at the door to my actually making the purchase. Brittany B was amazing. She was courteous, sweet, patient. But most of all she was helpful. She answered every question I had, helped me find different sizes, colors etc. I truly appreciated her working with me. She is the epitome of excellent customer service. Should I need dresses for any occasion from now on I will shop this store first.

Ruined my daughter's wedding dress! Do not shop or have alterations done here. I'm glad I insisted she try on before we kept the store. There was no accountability for the unacceptable alterations. Both of the alterations people smarted off to us while my daughter stood there and sobbed. I will never set foot in a David's Bridal again.

As with many other people, things change and I no longer needed the dress after waiting for its arrival and was not able to return 1 day past their absurd return policy. I will never give them another dollar again. What a joke of a company.

I came to the David's Bridal in Sunset Hills, MO today with an almost impossible task: finding a bridesmaid's dress the day before my sibling's wedding. The women running this store honestly saved the day for me, and perhaps the big event! Lisa and Kiera were incredibly friendly, helpful, honest, and thorough. I cannot thank them enough for their customer service, it was above and beyond all expectations!

Very disappointed. I had to search for dresses on my own, even though I had an appointment. They schedule 2 customers with the same stylist, at the same time. She's running back & forth. What really pissed me off, they had No seamstress there. I was told she called off, but they did not call in a backup. How Unprofessional...

The customer service was terrible from the start of our journey. The attendant they assigned us in the first appointment to find dresses was shoddy to say the least, she wasnt helpful or forthcoming with information. The second visit to try on dresses was not any better and we had a new attendant. Once ordered the dresses were late by over a week and lost in the store for days while they took their time helping me to get them.
Would not recommend to anyone for their services, i bought my wedding dress from a private seamstress, she was less money and better quality and great customer service.

The worst bridesmaid dress shopping I've ever experienced. The staff were incredibly rude. They gave us 10 min to try on dresses when the dressing room was virtually empty. Would NOT recommend. What was supposed to be an exciting and happy day ended up being the worst experience.

Ordered dress from Davids Bridal online. Took to love Davids Bridal for alterations. After 3 fittings which they gave me appointment 1 month apart for each they have totally ruined my dress with their alteration that I have paid way more than the dress cost. Now I am looking for a new dress 8 weeks away from wedding. Absolutely devastated and in tears!

Had a 6 p appointment and front desk clerk was rude and rolled her eyes at the party. Ask to try on bridesmaids dresses and was told need come back. The lady that help with bride dresses did not help zip and button or even use clips. I would not never give them a penny for any dress in that store due to poor and rude service. Suppose to be a fun day for the party and ended up the worse day!

I ordered a dress shipping was off so it never came and they said it came one day but it came almost a week later. Customer service is horrible when trying to return. To exchange you got to spend more money to even exchange! I will literally die before ordering at David's bridal ever again!

I bought my dress for my son's wedding form David's Bridal which was great and reasonable. I needed alterations so scheduled an appointment. What they failed to share at the time of the scheduling is that it was going to cost $275.00! That's almost double the price of the dress. This is totally wrong and a huge disappointment especially since I bought the dress from them!

Thursday Feb 26 th 2020. I made 7 calls including out of province the dress was described exactly how shown online along with code provided. Over a out spent running in circles. End result Winnipeg informs me I can located this dress for my niece grad in her size and colour she wanted in London Ontario. I'm thankful I did not drive a far distance even cross the border and pay to have the dress shipped from out East when it's a hour from where I live. I will take my niece to try on this dress she can't stop talking about or smile on her face I hope customer service is better in store or perhaps show inventory online? Like most clothing retailers considering its 2020. A reply would be greatly appreciated to explain where each retailer can't connect with others