David's Bridal

I ordered my bridesmaids dresses from David's bridal. They sent the complete wrong style and colour for one of the dresses. As an international customer I can't use the customer service number and 3 emails later no reply about their stuff up! I can't refund as over the 30 days and I can't exchange as over the 60 days by the time it arrived. I had to get it sent to my brother in Texas and then posted to Australia. It's their error and I have to cop a loss of $170. My order cost over $1000 and now I'm stuck with a dress I can't use and have to risk ordering again from a company that is incompetent at posting purchased products and doesn't respond to their emails. Poor customer service. I wouldn't buy from them again.

The customer service was great. The only reason I would recommend using David's Bridal is because they make you pay for alterations before the alterations are completed. Also, the amount of the alterations was more than my dress. I haven't ever been anywhere that this has been the case

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a vail Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS? This was a $200 vail, which is alot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I'm not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.? I couldn't believe it. We went from finding a beautiful dress and being excited about that… that process was painful as well for the record. I got scolded for looking for a dress she had tried before to try again and was told I couldn't touch the dresses again. I guess you can touch them when u get there to pick 3, but DO NOT touch after that. They could not find the dress we wanted to see again. They said it would be on their tablet in her profile, it was not. They had dresses on there that we had never seen before though…? So since I was not able to go grab it, we were not permitted to try it again… our experience the week before was WAY different, we had Kat and she was AMAZING and made it a fun and happy day. She was not available the 14th and it was a stressful experience. We didn't get to see all the dresses we wanted and then had to argue that 7 days was not 8 days. She bought the dress because it was perfect, but she decided not to get it tailored there or give any more business to them after being treated so rudely. We shopped at the Dayton Ohio location both times for reference. I've never been treated like I was a total idiot for not buying 7 days is actually 8 days. The manager was nasty.beyond nasty to us. My daughter left with her hands shaking and so upset on what should have been a wonderful memory…

Markia from Hagerstown is the most welcoming and engaging sales clerk I've known. No commission- just character. She made me feel, important. I really enjoyed my experience and it's all because of her!

Paulette was amazing at helping me find a dress for my son's wedding. She was kind, knowledgeable and really listened to what I wanted and even my frustrations of sizing available. I'm very happy with my purchase and would recommend her and David's Bridal!

Supposedly i was connected to 'Steve' in 'corporate headquarters'. He could not(would not?) get his facts straight. Stated I couldn't return an item because it was 'too late', though date he quoted was weeks after the item came in, and he even referred to an item I never received because the 'lost' the order!‍
Essentially they outright lied to me! Luckily i do everything early so i was able to warn the other 5 in wedding party to not even consider going to David's Bridal.

I still can't believe it! On Wednesday, August 30th we visited David's Bridal. From the time we entered the Wilmington, NC store until we left we were never greeted. Acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique near by and had an amazingly positive, happy experience and purchased a dress (as it should be).
Not sure how Davis's Bridal is staying in business with this lack of customer service!

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they're doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company. There is no customer service. There's a text message switchboard for reps across seas are overseas somewhere who don't get online until after 3 o'clock. The phone systems do not work. No one returns your calls. You can't walk in the store. If you place an online order you can't call customer service if you place the order in the store. This company needs to be shut down and sue for liability.

I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door.

The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.

I was out of town for Thanksgiving visiting with family. I visited the David's location on Skibo road. The ladies there were so pleasant and helped us tremendously in every way possible. I would definitely do business with them again! Thank you so much to Rosa, Christina, Melanie and Laura you ladies were amazing and so sweet and helpful from the time I entered the store until checking out.

Poor refund system. I purchased two dresses from David's. I returned them within the short 7 day window. It took two weeks to get a reply that they would refund my money and now it will take them TWO BILLING CYCLES TO REFUND MY MONEY. I had tried a dress from Revolve also. That refund was completed immediately upon it being received. There was a $12 shipping charge to return each dress.

12/30 Still have not received refund. They acknowledged I would get a refund, but it is yet to be seen.

1/6 Another week and no refund. This has been a moth of them keeping my money after the dresses have been returned. Shame on them!

We needed to return a dress for another one. Even though it was past the return time we were able to get another dress. CJ and everyone was so helpful and understanding to our needs we left with a very happy bride and would recommend this store to anyone looking for wedding attire..

I had a horrible experience with alterations on my mother-of-the groom dress. I think I could have done a better job myself and I paid $178! I had the bodice shortened at the shoulders (a reasonable $13), armholes cut down (a reasonable $33), sleeves reset (a reasonable $33), the dress and lining hemmed (an unreasonable $66) for a 34" hem circumference, and the leg slit sewn from above knee to slightly below ($33). The seams weren't finished in the armholes; the hem wasn't pressed (until I asked) and the hem looked puckered; the leg slit they partially closed was not closed completely, (part of the lining showed) and it was puckered; and they added an unexpected pleat on each shoulder. I didn't notice the unfinished seams or the botched slit until I got home, so I was stuck with fixing these things myself. I can't believe that such expensive alterations were so poorly done.

I came to David's today. Picked out several dresses. Didnt really care for them. Then my consultant Autumn picked a dress that i loved on the hanger. Tried it on…really liked it but felt it was missing something. I mentioned a belt. Autumn went & picked a thin blingy belt. It was perfect! My dress is now complete! I definitely said YES to the dress! Thank you Autumn!

Great customer service from beginning to end. You won't be disappointed if you chose David's.
Danielle was a genius when it came to helping me pick out two formal outfits that were appropriate for the grandmother of the groom. I would have been lost without her!

Today I went into David's Bridal on Abercorn St in Savannah Ga. To pick up my dress for my daughter's wedding. The older Asian lady at the front desk asked for my name. She spelled Horton (out loud): W-H-O-R...
I said ‘STOP!' And gave her the correct spelling. I've had this last name almost 24 years and have NEVER had anyone spell it like whore. Never. In this establishment, for this occasion, this is the very last experience I should have had. I am furious, as we have our daughter and all of her brides maids buying from here! I am mortified, embarrassed. Thank you the lovely experience...

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

My daughter chose her wedding dress here. Angela, our consultant was awesome! After narrowing choices, she sent us home to digest it all. We came back the next day & through fresh eyes found the perfect dress! She asked a lot of questions & led us to the perfect dress & veil! Thank you.