Decor Globe

I reached out to this company over 8 times by phone and email. They never responded. I canceled the order by email over 5 times and by phone when a representative finally answered. I even provided evidence of the cancellation. They never cancelled it and the order was shipped and they are now trying to charge me reshipping and restocking fees. Do not purchase from this company!

I had to return a fixture that was provided by California Faucets and I had no responses to my E-mails, so I called. It took two calls to get an RMA to return the item to California Faucets. I returned the item two weeks ago and have not received a credit posted to my credit card. So, I will start calling again. Very poor business systems.

Keep getting promised a return authorization, never happened. Been trying for 3 weeks to return some cabinet pulls.
I'm going to dispute with my credit card company now

I will NEVER attempt to buy anything from these people again. They don't have poor customer service, they have NO customer service. After I placed an order, I was unable to get ahold of them in any way. They don't answer the phone, respond to voice mails, or reply to emails. I could not find out when my order would arrive, or get any information whatsoever. I left numerous messages cancelling my order, and I ordered from Amazon. My Amazon order showed up 2 days later, and still no word from decorglobe. Then I got a message from UPS telling me I had an order coming. I refused the order, and now I'm fighting to get my money back. DON'T BUY FROM THIS COMPANY!

I placed an order and they said it would ship in 3-5 days. I waited almost 2 weeks and called them about no shipment received. They told me the order was delayed and thy would ship it next week. It was Thursday afternoon when I called and I got the shipment in 3 days on Monday. I was notified by UPS that On Friday on the same week I would be getting another shipment of the same thing. I called the company and told them about the mix up and was put on hold for at least a half hour. They told me someone put down 2 orders instead of one.to wait until I get the order and call them on Monday and the would send me a return label. I did that and spent so much time on hold I hung up. I called back the next day and still got put on hold and he called me back and told me he didn't know what pick up service was used FEDEX or UPS and said leave it outside your door and it would be picked up. Well it's been setting outside for 2 days now and still no pickup. My charge card has charged me for both orders when I ordered just one. He told me that can't be it must be in pending mode. I told him no. I will call again tomorrow and hope I don't have a change of birthday waiting on hold. I checked with my VISA card and there was no second charge on it. I have not gotten any correspondence on what to do with the second package. I will just forget about it and move on.

Placed an order on July 23rd. To date I have not received my products. After several emails and phone calls they refused to cancel my order after acknowledging the fact they don't have the products yet nor are they available to ship. I filed a complaint with the Better Business Bureau. I REPEAT, DO NOT EVER ORDER FROM THIS COMPANY.

I placed an order several weeks ago and received a confirmation email, but never received a shipment notification. I have called no less than 15 times and sat on hold for a ridiculous amount of time just for the call to end each time. I have emailed a dozen times with no return. Then I called the ordering number, and they picked up and hung up on me when I asked for customer service. I called right back, and didn't get hung up on the second time. She transferred me to customer service, and FINALLY someone picked up. But it doesn't really matter that she picked up, because she was such a horrible customer service rep. She wouldn't answer my question, and basically said she didn't care to help me. I asked to speak to a supervisor and she didn't transfer me. She said she would have her call me back, which of course she didn't. I have NO idea where my order is. Absolutely the worst customer service I have ever experienced. The representative said her name is Fernanda. Avoid this nightmare company.

We ordered a faucet. One week later it hadn't arrived. We wrote: No response. We called: No response. Finally, we got someone on the phone who told us that the product had been discontinued.

I have warranty issues on the MAAX tub and sent 3 emails, which were unanswered. I also called customer service 3x's today and was disconnected all 3x's.

Like many reviews in this site, we have tried to contact customer service about returns a few of the items we ordered. NO ANSWER in weeks, phone number says customer service disconnected...

I usually don't vent on reviews but I feel like I need to share my experience with this company. After reading other reviews, there definitely seems to be a trend. I purchased and paid for some bar sinks at the end of March. At the time of purchase, there was no indication that the item was on backorder. Two weeks had passed and the item was not received. I called customer service and was told that the item was on backorder and was scheduled to ship at the end of April. About the 1st week of May, I called to confirm shipping and still couldn't receive any kind of confirmation. I left several messages. Finally, I was told that the item wouldn't ship for a while. I requested a refund. They never processed my refund and I had to go through my credit card company to dispute the transaction. Bottom line... I understand these are challenging times, but some communication goes a long way. This merchant's failure to communicate with me on the status and not process my refund is the main reason why I'm sharing my experience.

I've lost count of the many ways DecorGlobe has exasperated me since placing an order 3 weeks ago. First, note that all the competitors promised an arrival date within a week, some within 2-3 days. But I chose DecorGlobe because my item was $20 less there.

Trying to get information is a timely and costly investment. Expect to be on hold for 15-20 min and to possibly (1 of 3 times I called) ultimately be thrown into a voice mail or hung up on, after your long hold. The contact number they publish on the site is not a toll free number, making the phone wait (and potential hang up) even more frustrating.

When you order, you are not provided any details regarding stock, ship date, expected arrival date or even method of shipment. You are simply left hanging. I know of no other company, in this day of Amazon, that does business that way and survives. Yet, here they are! It's a miracle.

After receiving an email from them last week--my first contact from them since the "We received your order and we are not giving you any details about it" email--implying that I should have received my order (It read basically, "Click here to let us know you received your order. If you did not receive your order, then wait 48 hours and contact us." I should add that no contact information was provided. The company clearly does not want to deal with the public.

I waited over 48 hours. I am calling them now on April 2, Tuesday, and their voice mail says they are closed for the next WEEK! Yes, the next WEEK! Again I ask, HOW do they remain in business? I would like to take a class from them on how to make money while neglecting clients.

Bottom Line: I ordered from this company because they were a few dollars less than competing companies. In retrospect, I would spend double what I saved to never have to endure Decor Globe again.

It has now been 6 weeks since I ordered. I was originally told it would be 2 to 3 weeks. CANNOT get anyone on the phone.

The link to my order no longer exists and no one has returned my calls or emails. It's been over a month for one lamp.

I purchased a faucet for a client in early July. I was told at the time of ordering that it would be 10 days maximum to ship. After 3 weeks, I called to find out where my order was (I had to wait on hold for 2 hours for a representative). I was told that their company did not place the order with the manufacturer for almost two weeks from my initial order, with no explanation as to why. Since I had a deadline, I expedited the order through another local company for a slightly higher price (Elegance in Hardware), who was able to get me the faucet in 2 business days. Since JULY, I have been trying to return the original faucets from Decor, which were shipped even though I canceled my order with them. Once I was able to get the paperwork for the return, I shipped them back via UPS at our own expense. THEY SHIPPED THE FAUCETS BACK TO MY CLIENT LAST WEEK. I have since not been able to get a response from the company and am absolutely astonished as to how or why anyone would ever do business with this company. If I could put negative stars, I would.