Decor Globe

Prices seem really good- so you go for it, thinking ok I'll wait an extra week or two... NO, nothing, it's been two months and zero response from them. No update on shipping, no way to reach them, they are always closed or on vacation. Stay away! Even when you get to talk to someone, they just say sorry we're waiting on items, and give you a false new ETA. They are absolutely horrible. Pay the difference somewhere else, they are just not worth it, even if I ever get my order.

I placed an order in August and was double charged for my order of $622.00. I received an incomplete order and then received it a second time two weeks later. I have contacted them via email and nothing has been resolved and I have never received the completion of my order. You can't leave a message on their mailbox or reach anyone on the phone even during business hours. The wrong order weighs 18 pounds and should be returned and I can't get anyone to help me with a return. Please beware, I think I would suggest a local business so you can pay for what you walk away with. A $622 double charge is not acceptable. Guessing the BBB is my next step.

The customer service of this company is HORRIBLE. I ordered a faucet and after not receiving any update on shipping for 30 days, I emailed for an ETA. The responses took days at a time, and when I did get a response it was often incomplete. There was no effort to recognize the problem, only fragmented one sentence response emails. Finally after nearly 2 months the order shipped. Was not worth the time or energy to work with Decor Globe. Buy somewhere else!

I purchased over $3000 in door handles from Decorglobe in April for a 1.5M home. I only received the items in October. All the operating sets were correct and the dummy handles were the wrong color. They tell me 4 weeks to process a return before trying to locate the correct parts. They have been curt via e-mail and by phone. They continually hang up on me and refuse to talk with me. Weeks later, I still have no return authorization. Don't trust these people. Bad business practices.

Looks like there are a lot of similar reviews with horrible customer service. I purchased a vanity on 9/11/20 and still have not received. I have made countless attempts to inquire into status and in 4 months received one response stating the vanity would be in stock and ready for shipment early November. Since then I have continued to follow-up and again no response, nothing. Meanwhile, said bathroom has been vanity less for 4 months and I have asked for order to be cancelled if not available and still no response. I can understand delays during these times, but no excuses for such horrible service/no service.

Ordered kitchen cabinet pulls on 7/21 for a kitchen remodel beginning 8/10. Pulls showed up on 8/17 after the remodel and already had replaced with a different vendor. Amerock/Decor globe took 4 emails and calls to reply and hit me with a one liner, "There is a 25% restocking fee, and a label is not provided." Last time ever! Worst company.

I ordered one small product around 4 weeks ago. When I ordered it, there was no mention of it taking so long. If it came from China it should be here by now. I would have gone to Amazon or somewhere else, except this particular product was not available anywhere else. When I ordered it, I was not told that it was out of stock, so I assumed it could get to me in 10 days to 2 weeks. I keep getting emails asking me for feedback. I get curt replies that I need to wait one or two more weeks, and I will be notified when it's shipped. It hasn't even been shipped yet. I may love the product when it comes, I don't know. Will it ever come? It was also pricey! I appreciate the no sales tax, but had to pay shipping. Not happy!

I placed an order for a faucet on 6/7/2020, it is 8/10/2020 and I have not received it. I have called twice and emailed multiple times to try to cancel my order and get a refund and have had no luck. I am currently on hold for customer service again and have been for 22 minutes thus far. Each time I have called the wait time is ridiculously long. My emails were initially replied to but now they have stopped replying. I would not recommend purchasing anything from this company. I ordered the majority of the needs for my bathroom remodel online and have never had such an issue with a company.

I bought some drawer hardware that was said to have a lead time of 5-10 days. Once in that window, I contacted them via phone to get tracking information at which point I was told it actually wouldn't ship until the 12-15 day window. This was a process as well - calling just gets you put on hold and, eventually, hung up on. Email took a few days but ultimately got a response. When asked if I could expedite the order or shipping I was told no changes could be made. When I asked to speak with someone over the phone, I was told e-mail was the only option. Lastly, when I asked to speak with anyone else, like a manager, my e-mail has gone silent. It's honestly not worth your time to deal with this company.

I promise you the tiny bit of savings you will get will not be worth the hassle. Part of my hardware order arrived, part never did, part of it was wrong. I have called no fewer than seven times, I have spent hours on hold, got it all resolved, and then had to call to get the return authorization several more times. I know all of their names by now. No kidding. I placed my order on March 7. It is now April 18 and I still am trying to get the correct order, and have not even been enabled to return the mistakes yet because every time they call they say they are sending a return label and NEVER DO. I have wasted hours and hours on a simple hardware order.

Ordered to faucets April 19 2020. To this day the company will not answer the phone in any department! Every department is referred to email Anna! Who never gets back to you! When I finally got an email back it was asking me to pick an answer! Have I received item? Did I cancel? I'm like seriously?! Do you not know! I just want my money bank and will go to Home Depot

Do NOT buy from this company! I have been waiting for 2 months for a refund. They hang up on me every time I call. They have told me 5 times they would issue a refund and still have not. They owe me $940. Everytime I call, I am on hold at least 45 minutes or more. This company is a scam.

I ordered something from them 2 weeks ago and have yet to receive it. I called about 15 times and waited on hold for 20 mins average each time and the rude disgusting woman hung up on me each time. If I wasn't hung up on, she transferred me without telling me she was transferring me to a bogus VM. I sent another 6 emails asking for someone to call me ASAP or respond to the email and absolutely nothing. This is really sad and absurd. I'm pregnant and trying to get my nursery together and the way they treat their paying customers is appalling. This was my first and last order with them. I need to now go through the process of disputing this with my bank. Save your money and run! These people are running a huge scam. I thought I was safe because they claim to have been in business for over 10 years and have a US number but I was so wrong! You are better off paying more or going through Amazon.

I returned a defective lock in September 2020. I was given the Return Authorization and a shipping label. After contacting them numerous times I was told in an e-mail on October 19th that my refund was processing. One month later and still no refund. They have also stopped replying to my e-mails. A terrible business. Why do you think they have no social media presence? Couldn't stand the poor reviews. A total sham. Stay away.

We purchased a product that we ended up not needing and requested an RMA to return it, understanding there would be a restocking fee. Despite several emails (responded to by a auto-message) and phone calls (placed immediately on hold and then sent to voicemail), it's been 3 months and still no RMA and no resolution. The total purchase is only $32.92 and after they take a restocking fee they are probably making money. Do yourself a favor and purchase elsewhere; build.com, etc.

Order two faucets, received one. The other faucet was on back order. Took 6 month of dealing with them and at the end they said they sent two. Service is terrible or none. Don't order anything from them. Stay away!

I bought 2 faucets in July and after 2 1/2 months, i finally received 1. Each time I called about the order they said they would have to call me back. Then they would tell me 2 more weeks. No information given on missing item and no attempts to refund me. I have to make every effort to get ahold of them to find out whats the status. No concern or sympathy on there part. Will never use or recommend this company again.

I placed an order a month prior to this, that was never shipped. Called the company. On hold for 32 minutes, only to be hung up on without so much as a "Hello". Called back, same thing after 16 minutes. Called back and instead or choosing the 'customer service' option I chose the option for 'contractors' in their automated menu. After that, I was finally connected with someone. I can only assume this was because those of us only ordering one item are not worth the time to assist.
It was discovered that the item was backordered but I was never made aware of this fact. So, I informed the person assisting me that I would like to cancel the order. He said he would talk to the company they had ordered it from (?) and see if he could do that. In the end, I had to call my card company to dispute the charge.
I would discourage anyone from doing business with this company.

This is extremely bad customer service, i was order from them, take over 2 weeks still not ship my product to me yet! I called customer service cant hep me at all. I still waiting for my order to ship over 3 weeks already. Cant deal with this poor company.

I orderEd a bath drain. It's already weeks ahead of original ETA. I tried to call customer service many times. Usually I need to wait for 1 hour until get someone to speak with. They always tell me they will send update email to me and I will receive nothing. I have to return the unshipped item. Seems like I have to wait for another year for the answer or refund.

I placed an order on April 10th and after several attempts to get a ship date with no results I gave up. My order finally arrived on May 10th. This company has the worst customer service I have ever experienced. I could have ordered from Amazon, but was trying to save a few bucks because Décor Globe was priced lower. My MISTAKE! I will never order from them again.

I have been trying since may to get my order! Have talked to 2 people. No one will return my calls, send my order or return my money! When I did talk to someone my order was on backorder. They will email me when it comes in on July 17th and still nothing and still no one will call me back! Never again will I do business with this company again!

Found all that I needed at a good price. The product took a little longer than Amazon. But I could see that they were quality products and the price was great.