website thubmnail of Delivery.com
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Michigan
1 review
0 helpful votes
Follow Kait G.
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ABSOLUTELY AWFUL
April 5, 2022

I have never had a delivery service drop the ball like this one does, the driver was extremely late to pick up my food and by the time he got there the restaurant was closing so half my order couldn't even be picked up anymore. They tried to placate me with adding things I didn't want and that costed less than what I ordered then reused to refund the items I didn't receive. What a joke!

Date of experience: April 5, 2022
California
1 review
3 helpful votes
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I ordered food through delivery.com using a coupon that I found in my mailbox! They said the order will be delivered in 30-45 minutes. An hour and half later, I call the restaurant asking for my order, they say they don't even know what delivery.com is! Obviously the food was never delivered!

The next day I spoke with the customer support of delivery.com asking for a refund, to be answered by the most unprofessional customer support agent ever! Pulling the words out of his/her mouth! And shutting the chat even before we're done!

Never do the mistake of using this crappy website!

Date of experience: March 6, 2016
Ohio
1 review
4 helpful votes
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After almost ordering through this service we realized the prices had to be a joke. $13 more for an item on a particular restaurant's menu, compared to their normal price for this item. What? Everything on the menu was about 40% higher than normal price. Then adding fees and a tip? Forget it. We ended up ordering carry out and got it ourselves.

Date of experience: August 8, 2020
California
1 review
0 helpful votes
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Food never showed up. Hungry and MAD! When I called to find out where our food was, they said the restaurant closed for lunch. Who ever heard of such a thing as a restaurant who offers lunch specials, close for lunch? Very diasppointing.

Date of experience: June 16, 2021
New York
1 review
4 helpful votes
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They have screwed their regular customers looking forward to using a $10 off Masterpass promotion for a whole month. They terminated it in two days due to its "overwhelming popularity". The only thing overwhelmed was the amount of money they would have had to pay out on behalf of new customers, the entire reason for such a promotion in the first place. I am not happy and will use alternate vendors.

Date of experience: November 12, 2017
Michigan
1 review
0 helpful votes
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NEVER AGAIN!
March 10, 2022

2 Hours after I ordered, my food shows up, ONLY after I call and complain and TRY to cancel my order. I'm told I can't cancel or get a refund because they are delivering it within the 128 minutes allowed! And then, they move me up front on the schedule and get my food right to me. Of course, my lunch hour is long over. At least the food is still warm. Never, Ever Again!

Date of experience: March 10, 2022
New York
1 review
1 helpful vote
Follow Shana P.
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The WORST company on the face of the earth Customer service is nasty, uninformed and just awful. So many other companies to work with. Save your sanity and time NEVER use delivery.com They lie about when orders will be here, always blaming the merchant. Many times the merchant did not get the order that was placed on delivery.com There is a very big problem with delivery.com I have used many other services and they were all good, ie/ seamless web, grub hub etc.

DELIVERY.COM is just AWFUL

Date of experience: December 13, 2019
California
1 review
0 helpful votes
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AVOID LIKE THE PLAGUE!
January 18, 2021

We are not sure how delivery.com popped up on our computer screen. We assumed it was a delivery service approved by the restaurant with which we placed our order because we thought we were on the restaurant website. We charged our meal and it was almost $100. We called the restaurant when the food had not yet arrived 40 minutes after the time we requested delivery. The restaurant had no record of us as purchasers. The restaurant said someone had come into the restaurant and ordered our selections and swiped a card under the name of Del Pic and the cost was approx $56. So we ended up paying almost double what the restaurant received. I give delivery.com a zero if the software will allow it otherwise a one.

Date of experience: January 18, 2021
New York
1 review
3 helpful votes
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NASTY NASTY COMPANY
September 29, 2018

I have tried to use Delivery.com several times. I really wanted to like them, the idea is simple and easy. In realty the system is awful. Orders take along time to process, sometimes never going through. Whenever I have called Delivery.com they have been rude and unhelpful. It is better to call the vendors directly, much better results.

Date of experience: September 29, 2018
New York
1 review
1 helpful vote
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I never had to deal with a company that calls itself White Glove with the worst customer service. THey do not accommodate customers, do not get back to you or return emails.
Terrible service!
Stay away as much as you can!

Date of experience: July 15, 2020
Idaho
1 review
1 helpful vote
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Ordered lunch for my wife and I to be delivered to her work. They said 1:11 PM to 1:26 PM. We waited and waited, no delivery. Called the sandwich shop and they had no order on file. Called Delivery.com and what a joke. Our order showed up around 2 PM. We were both back to work by then so no lunch for us. Do not use this service and stay with a reputable delivery service.

Date of experience: February 13, 2023
Massachusetts
1 review
0 helpful votes
Follow Kylee C.
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NEVER GOT FOOD AND WAS OVER CHARGED. WENT TO THE RESTAURANT AND THEY SAID THEY NEVER GOT MY ORDER> I ORDERED AGAIN FROM THE RESTAURANT THEMSELVES AND IT WAS ONLY $27 VERSES THE $37 THIS SITE CHARGED ME

Date of experience: July 19, 2023
New Jersey
1 review
0 helpful votes
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I received food that was spoiled, bad and literally made me ill. The rest of of my food was missing an item and was ice cold, as it was delivered 30 minutes past the promised time. The restaurant called me, asking "do you want food? I'll have to cook it for you." (I don't even know what that means!)

I called Delivery.com (6) times from the day I received the bad food to a week later. I was told over and over; you got what you ordered, so we can't refund you.

I asked for a supervisor, but no one ever called back.

So I got stuck paying for a meal that was spoiled, made me sick and Delivery.com didn't do anything.

Date of experience: January 24, 2023
Texas
2 reviews
0 helpful votes
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I placed my order and waited. I never received my food. I called the restaurant and was told there was no order. I looked on my bank account and delivery.com had debited $49.54 from my account. I tried calling and emailing delivery.com. I finally reached Ben. He told me he processed my refund. I still have not got my money!

Date of experience: March 11, 2023
Michigan
1 review
2 helpful votes
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The Worst Service I EVER received in MY LIFE
January 25, 2023

Please dont let these people take money from you. I had ordered food. Waited over 1 1/2 hrs. And still necer received it. Called customer service twice. The same guy in customer service said my food should be there
In a couple of minutes each time I called. He said he would call me back to update me on the delivery and NEVER did. The delivery guy finally text me and told me he slipped on ice and
In his own word "$#*!ed up his back" and he cant do anything about it so I will have to cancel my order. Then I call customer service again and ask for a refund. The lady said she will process a refund, but I dought I will get it. Then I asked to speak to a supervisor and she hung up on me after she told me her supervisor is really busy and cannot give me a timeframe on when l will get a call back. Just the worst service all around I ever experienced!

Date of experience: January 25, 2023
Texas
1 review
0 helpful votes
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Cold food
September 5, 2021

If you like Hair in your good then this is the place to order your food. When I received the order their were no condiments and no napkins which were asked in the special instructions so I guess my driver does not know how to read. When I first ordered it said 25 min then it turned into 50 minutes the food was not worth the price the driver was rude and the dessert the should of been wrapped was just hanging out in the bag the fries I paid four dollars for were cold ice cold so I wish I could give this zero stars not worth your time

Date of experience: September 5, 2021
Massachusetts
1 review
0 helpful votes
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The worst
March 26, 2023

I order something from a restaurant and they didn't include the fries, no condiments were in the subs; they didn't put condiments in the burger. How do you eat burgers and a sub w/out condiments? Absolutely terrible. They're getting a lawsuit from me because they're so expensive so they Monopolize the industry in my area because DoorDash does not deliver or Uber.

Date of experience: March 26, 2023
New York
7 reviews
20 helpful votes
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Better than Seamless
December 2, 2016

We bailed out from Seamless long time ago. Delivery.com has promo offers almost every other week and the offers are for old customers, too. Also, you get to collect points for every purchase and redeem them for future credits. As to the app itself, the recent update is more user friendly (more responsive when touching the screen & easier to switch between takeout and delivery) and the Android Pay $5 off promo for whole November was super duper sweet! We love you, Delivery.com. Please keep up your good work!

Date of experience: December 2, 2016
Illinois
1 review
0 helpful votes
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After a 2 hour wait and the pizza place saying the order was picked up 45 minutes before that (only 10 minutes away), realized the google site had been hacked for the pizza place and the owner had no idea or responsibility for delivery. Don't USE!

Date of experience: January 9, 2022
Kentucky
1 review
1 helpful vote
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Order delivered, 50% wrong & no one will correct it
Order placed, half of Krispy Kreme order was wrong, delivery.com said they'd deliver the omitted portion in 90 minutes to the office I'd originally requested but they never showed up. This morning, I contacted the delivery driver & she gave my contact info to her boss & 8hrs later, no one has still contacted me! I have pics of original order & pics of what was delivered.
My first time to use a food delivery service and it's my last (EXPENSIVE) lesson

Date of experience: May 6, 2020

Overview

Delivery.com has a rating of 1.1 stars from 137 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Delivery.com most frequently mention customer service, several times and credit card. Delivery.com ranks 121st among Food Delivery sites.

service
58
value
53
shipping
42
returns
39
quality
49