Delivery.comReviews 137

This is the only service for delivery at a specific restaurant nearby. I expected delivery - hence the name? But I ended up having to pick it up myself. Why am I paying for a tip when I have to go get it myself? Never again.

I ordered food from a local Chinese restaurant at 7:22pm on 7/2/22 with an estimated delivery window of 8:07-8:22pm. I called the restaurant at about 8:23pm to see if the driver had picked anything up and apparently they just started making it. I called the Delivery.com phone number and spoke with multiple people who claimed they were trying to reach out to the driver, but never heard any confirmation that they replied. I finally received my food at 9:55pm (2.5 hours after I placed the order and 1.5 hours after the estimated delivery window.
I will NEVER use this service again.

I booked my my parcel, anyway it was over weight they ask me canceled the booking and rebook with 21 kg but they have that facility only for commercial purpose so they give me some other courier number they ask me more then double price so i was stuck, said YES TO THEM, letter they said that can, t deliver asking for 03 time mre money

I would give zero stars if I it was accepted. I ordered food through this app (which by the way, I was forced to use since I was redirect to it) that was originally supposed to take 35 minutes to get ready for pick up. Then it was changed to 45. When I arrived at the restaurant to pick my food up, the door was locked and one of the workers there mimed that he was having lunch. I contacted the app rep (Chris Zabi) and asked for a refund. He talked to me for 35 minutes but did not believe my words although I sent him screenshots of the progress of my food preparation, which was of course not completed after 80 minutes. He said that the restaurant has been open all day and my food was ready. I told him that I did not receive any notices that my food was ready to pick up either via text or email. And I just walked to the restaurant according to the estimated time for pick up. I got no refund.

DO NOT USE THIS APP!

I sent 200 units in and linked my Ebay account. After my inventory was in stock I noticed my Ebay orders were not showing up in Deliverr. I started an online chat with support and they said they will fix the issue. 5 minutes later all these orders started to appearing in deliverr. The problem is at this time there was only one Ebay order that needed to be shipped. All the rest I have already shipped. After a couple of minutes there were 20 something orders in Deliverr, all except one were already shipped by me. I attempted to cancel the orders, but they said I can't cancel them because the orders were already picked and packed even though they have only been in my Deliverr account for a couple of seconds. They are now shipping our products to customer who already have their items on the way or have already received their order. Their resolution is to ask the customer to return the 2nd order that they receive. It eventually kept importing orders from the previous days so I disconnected my Ebay account from Deliverr to finally get the madness to stop. Just when I thought I stopped it I then found out when I disconnected the account they changed my eBay listing and set the inventory of the Ebay listings to zero removing my listings from eBay!

I have never had a delivery service drop the ball like this one does, the driver was extremely late to pick up my food and by the time he got there the restaurant was closing so half my order couldn't even be picked up anymore. They tried to placate me with adding things I didn't want and that costed less than what I ordered then reused to refund the items I didn't receive. What a joke!

I ordered food and ordered the wrong thing, I called the restaurant and placed a new order and paid for it. When I called Delivery.com to get a refund they said the would not refund my money bc the restaurant had already made the order. Also Delivery.com sites inputs your email name not your name from the order. First and last time. Thankful Fatty Daddy gave me a credit

Ordered a meal and didn't get all of it. So I called to have the price corrected. They said they would discount the item. Now I have an additional charge from them

I got charged $9.91 fee on a $75.91+$6.74 tax= $82.65 pick-up order. Website says pick up is free. Two phone calls to delivery.com--no refund, but an email saying this was done because I live in NYC and the fee is pandemic related. Very pleaseant agent went to his supervisor--no relief, just the explanatory email.

2 Hours after I ordered, my food shows up, ONLY after I call and complain and TRY to cancel my order. I'm told I can't cancel or get a refund because they are delivering it within the 128 minutes allowed! And then, they move me up front on the schedule and get my food right to me. Of course, my lunch hour is long over. At least the food is still warm. Never, Ever Again!

Totally useless service they provide to their customers...
From Mandi Himachal Pradesh...
Please improve your services
#Mand hp office service.

Place an order with the restaurant to be delivered by delivery.com. Delivery got.com driver said restaurant was closed. I called the restaurant and it was very much open. Do not use this service!

I ordered and paid using delivery.com. A driver from delivery.com delivered my food and the order was incorrect. A driver from delivery.com went to the restaurant ordered my food and paid with a delivery.com credit card and ordered my food incorrectly. We spent an hour and a half trying to get this corrected while the food that was delivered went cold and my family had to wait for dinner which I ended up ordering personally and going and picking up. Customer service refused to refund my money and provided very poor customer service. Delivery.com basically purchases food from restaurants and resells it at an up charge to those of us ordering through delivery.com. In addition to their fees. I won't be using their services again.

Just don't use this delivery service, they treat the good employees wrong and the bad emplyees right, would not recommend!
P. S I was never an employee but I've seen first hand how they treat the bad employees.

Food consistently arrives cold and barely edible, even when it's coming from a restaurant that's around the corner. The regularly disable purchases from certain restaurants with no explanation even though they're open. They also refuse to make deliveries to you unless you give them your full name. Using just your first name, last name, or initials will result in getting a call an hour or two after you ordered with them telling you that they won't be bringing you the food you paid for and they're going to refund it in a business day or two. They won't call to confirm your identity or something, they full on just will not deliver your food but will wait until hours later to tell you about it. You also have to wait multiple hours for your food to arrive after you've purchased it. Often times I've had items missing, or the wrong order completely. I've had a few instances where after a couple hours of waiting they call to tell me they won't be able to have a driver deliver the order. Recently they've disabled people from logging in through Facebook, leaving their accounts inaccessible, and the points they've accumulated which can be put towards charity or money off your next order unusable. This company is complete trash. I can't stress enough that you should not use them for anything.