DellReviews 540

By far the worst purchase experience I have ever had has now been facilitated by Dell computers. We purchased a brand new Inspirion 3020 that when it arrived would not boot and immediately threw an error code through the indicator light. There is nothing I would despise more than having to contact Dell again. It has been two weeks and we still have 0 resolution. You get passed back and forth between their foreign call centers of customer support and Technical support. I was hung up on twice during this process. Their support site says "We're here to help" IT'S A LIE! How is it the right process to request that the recipient of a brand new computer would be required to troubleshoot it? They even told us we needed to swap the memory card. After telling them no, they gave us a window for a tech to come out from 8 am - 4 pm, and guess what, they didn't show! So now we sit here with a "NEW" paperweight. There are many options, DO NOT BUY DELL. They do not value you as a customer. They are focused on transactional sales and not a loyal customer base. I will purchase HP, Acer, Asus, Apple, Samsung, Google, or other machines before ever going to Dell again. We will be filing a chargeback a this point. What a waste of time an energy!

Dell sent me a refurbished laptop that was sold as new. It had problems from the beginning and I ended up wasting hours with tech support who could barely speak English, were rude, and often kept me on hold until I was disconnected. The $1500 laptop stopped working after 2 weeks. Guess what, that's the cut off for refund. I asked for a replacement. They refused. I explained that I was sold a dud, they didn't care. Turns out, they do this to hundreds of people and give no recourse. Just check the reviews on their headquarters. Now to top it off we find out Micheal Dell is a terrorism supporter who funds genocide. Absolutely no reason to buy from this company ever again. I've tell everyone I come across not to buy from them. Boycott crooked terrorists.

Dell laptop was purchased in 2020 for daughter at college. The computer has been under warranty and required repairs 6 different times. Each time Dell has told us the problem has been fixed, but continue to have issues with the keyboard, and mother board. It is currently being repaired and told the problem will be resolved. Is there a "lemon law" for computers? How many times does it take to get repaired to get a new computer?

Take me a month to have a replacement system and even the replacement system has issues. Don't waste your time with Dell Support, they are just useless. Don't buy any products from that company.

Brand new Latitude and Precision laptops. Batteries warranty is only 1 yr and soon after that batts dies. Batt has to be disconnected before laptop will boot. SSD hard drive dies too losing user data. Mother and has to be replaced too. All this done w/o any hassle by Dell. Users off site cause big headache as they are not allowed to open cover to disconnect batt so they can boot their laptop.

Two years in they have no support after I paid 2k for a laptop from them, told me literally to go $#*! myself on the phone
Long time alienware user and love never buy a Dell again.

I would not recommend to buy dell laptop. Worst than any other vendor. They say something on the description and but reality is something else. There warranty support is all fake. They usually replace used part in there dell support center. They will not replace your laptop even though it has manufacturing defect. They will not accept and keep repair till your warranty expire. After that they will simply say sorry nothing can be done. You have only option to buy another expensive warranty.
No one there to listen your problem.

Ordered several items in early december, showed all items in stock, several days later was notified one of the items was delayed and would arrive by end of month. Was notified again item not available till early new year. Tried to call, no calls accepted only and terrible customer service wannabe agent in India via email. Only bought this junk because Amex Platinum gives me 200 dollars every six months credit with dell *(promotion). Because of this horrible companies lack of customer service and inaccurate website this caused me the credit of 200 as items would have been delivered by end of year. Absolute crap company.

I bought a new Alienware computer from them less than a year ago. I can't stress this enough, but NEVER BUY ALIENWARE PRODUCTS AGAIN! From the start it has been having problems. While playing games, suddenly all USB ports will become unrecognized. Given most gaming peripherals use USB this makes my gaming PC pretty much useless.

I've opened 8 support requests spanning nearly 3 months with them and had zero luck. They've had me
1. Reinstall windows 3 times
2. Pack up my desktop and fedex it half way across the country only for them to claim my upgraded graphics card was the issue, even though I told them before shipping that I could replace the upgraded card with the factory one since I was seeing an issue either way, but they said there was no need for me to replace that.
3. After putting in the original card and reproducing the issue then they had one technician come out to my place. However they also didn't work on it because I had an extra hard drive attached (again made it clear beforehand that I had an extra hard drive).
4. Removed the hard drive and any non essential peripherals and issue still happened. Had someone come out again and they replaced the motherboard. Now Windows is saying it isn't a valid copy and needs to be activated, the original issue is still occurring, and the system freezes during startup quite often. When I tried to get them to send me my Windows key they said it was embedded on the motherboard, but I told them they just replaced the motherboard so it seems like it wasn't on the replacement and they won't do anything about it

Beyond the horrors of this service request, the actual Alienware system is pretty garbage. It's difficult to make any modification to the system given the poor air circulation and horrible server power supply they chose to use. Add to this they have a second NVMe slot that you can't even use and the lack of connections to properly power the latest gen of NVidia graphics cards. All of this makes the computer brand that used to be synonymous with high end gaming now get out performed by a budget best buy rando PC.

I will never buy a Dell product again after this experience.

I bought the Alienware computer for my son. Mind you I payed over 4000.00. Plus the money I payed for extended warranty. We open the monitor and it's broken. No worries. We got the warranty so it should be an easy exchange. Nope. I have spent over a week in the phone with them with zero help. They passed me around to multiply people which they all asked for a picture which I sent 3 Dell employees. Once again they ask me to email them another picture holding a paper up with my claim number. I send them all the info they need in Dec. 28 and on Jan 2 still no response. So I get to call the customer service line again with zero help. Supposedly it's now been put on a rush response and I will recieve an email in 3 business days but still no replacement. Like I said terrible customer service. First time buying anything from Dell and more than likely will be the last.

COMPLICIT IN CONGO GENCIDE! Dell is complicit in the genocide in the Democratic Republic of Congo They support the suffering of millions of people who are killed, assaulted, displaced, and forced to mine coltan.

My son bought a very expensive gaming laptop. When he got it the charger didn't work and they said it was wear and tear. Finally he was able to send it in and they said they would fix it. He got it back and the battery won't hold a charge. He has had the laptop for a total of 24 days in his possession and he wants to return because obviously this laptop is junk. All he is getting is the run around. I helped him today for 2 hours and no one will listen. They say it is over 60 days but it took 1 month for him to get the laptop from Dell. Don't buy from them. This company is an absolute scam and now my son is out $2400!

I ordered a game on Dec 14 and have not received my game and I have talked to dell on the internet through text messages and they keep saying they are working with a part of their company but I still have not received anything so if anybody is looking to order from dell DONT they are SCAM never again will I order anything from dell cause all they want is your money and to hell with getting your order to you I'm going to dispute the money they took from my account and order it somewhere else

Dell.com advertised selling FitBit Luxe watches and I bought one for my niece. I didn't get any email confirmations, and when I logged into Dell.com to check the status of the order, the system said I had "NO Orders" so I bought the same watch from another seller. One month, Dell charges my credit card! The number they listed next to the charge is a NON working number.
The moral of the story is, DON"T BUY from DELL!

I ordered software on their website. It's been 1 month and they still haven't processed the order. I already have the download. They only need to provide me with the registration key. They can't process the order and I can't contact them. Everything on the website gives the runaround. Everything leads back to the order page. No live chat, no email, no toll free number. Even PayPal can't remove the hold on my account until it's been one month, but they continually renew the hold so the month will never expire. I can't understand how they can run a business like this.

I bought this laptop new for over a thousand dollar (forget exactly how much). The touchpad always has problem (the mouse movement sucks). You have to call to customer support to have them work on it, every time like that it takes at least 30 minutes. Then the freaking same problem will come back. I have carry the individual mouse around otherwise I can't work.

A lot of people have the same problem. There are so many brands for you to choose from. Don't take your risk of being piss off when dealing with stupid touchpad like this.

We ordered this online for an emplyoee. A few days after ordering the empyoee decided to buy her own and no longer needed this one that was ordered. We attempted to cancel the order online but it directed us to call customer support which we did. The representive refused to cancel the order because it was in the ship status and told me that we could simpley return it once it was delivered. He never said that there would be a 15% restocking fee. I kept an eye on the status of the order and it did not ship out for another 6 days. Once we received it we started the return process. We received an email stating that we needed to consent to a 15% restocking fee before processing the return. I attempted to call someone to discuss this and after trying to get in touch with a live person for over 4 hours he was rude and refused to budge on the restocking fee. I aksed to speak to a supervior and he merely tranfered me to a survey which at the end it disconnected the call. I have emailed dell twice trying to get this computer returned and they are not responding. It is clear that they only care about money and not making happy customers. We will just dispute the charges with the creidt card compnay at this point and never purchase another Dell product for our company or personal use.

They replaced my motherboard. Didn't fix it, even more problems now. Won't replace and in college. Have to send it in which is going to take a month to get it back. Very disappointed and this could cause me to fail a class, this is the only computer I have. Worst customer service ever, I have have a warranty and premium support.