DellReviews 540

It has been a year since I have had a Dell laptop, I have changed the touchpad 5 times already, and I have changed almost every part of my laptop till now. I am still highly disappointed. Wasted $1800 on this laptop. I will never recommend any of my friends to buy a Dell laptop

Dell computer discovered that the alienware notebook they went me was faulty. They sent a replacement computer to the wrong address - I repeatedly called them and emailed them and they still sent it anyway. The address was set up by a thief - I let Anytime Mailbox know and they cancelled the mailbox. We had to go to the mailbox to receive it - how unprofessional of Dell! I've been a longtime client of Dell and purchased many computers from them. I'm very disappointed.

I purchased a Inspiron 16 5625 earlier this year, paying over 750 for it. It has never worked properly, and trying (and failing) to get them to fix it has been the very worst customer experience of my life.

The cursor appears and disappears, selects and deletes swaths of text all on its own, grabs tabs and windows and minimizes them and moves them around, when all I'm trying to do is move the cursor. It's been happening since I got the machine. No amount of complaining will get them to successfully repair it, replace it, or refund my money. It's an absolute nightmare of a machine.

I spent all of that money, and now I'm going to have to lay out a few hundred more to get a Chromebook so I have something I can actually work on.

This is coming from someone who has been buying Dells since the 1980's, and I have gone through a LOT of them. I learned to accept the fact that they never last long, because computers become obsolete quickly and need to be replaced for that reason anyway, but this experience is my breaking point. No one should have to put up with this kind of treatment from any company, especially one they have been loyal to for decades.

I have easily spent ten thousand dollars at that company, all told, over the years. If they would send me a defective piece of crap and refuse to make it right, how do you think they'll treat you?

Have owned this dell XPS 15 9510 computer for 1.5 years
First the mouse pad had to be replaced. Hardware issue in the first month but they refused to replace the computer. Sent someone to replace the part.
Then the charger left it's male part in the computer. Broken and in need of replacement in the first 6 months.
And now another hardware issue. Apparently
"The Killer(R) Wi-Fi 6 AX1650s 160MHz wireless Network Adapter (201D2W)
Adapter is experiencing driver or hardware related problems"
Needless to say a computer without Wi-Fi is useless.
THIS COMPUTER IS A LEMON.
Not to mention that I hardly use it because the mouse changes position at will.
While your typing you can look up to find that it inserted itself in the middle of another line.
This has become the worst computer I have ever owned

I thought dell had a great reputation, I was wrong. Bought a labtop $1500 =+ tax for my son. 4 months blue screen, bad harddrive. Tech came in after hours of contact with dell. Opened lap top and week later replaced the harddrive. But in doing so ruined the keys, as now are now popping off. Poor service, poor product. $1500+ have no value? Shame on dell. Recommend go to Costco. Good service and products. They ruined the alienware line of products also

In general, the computer offers great value for its price. It's a breeze to set up, boots up swiftly, and the video camera can be easily toggled on and off. The only drawback is the screen resolution, which may require some adjustment period when it comes to reading text. If you're planning to utilize the computer for tasks like movie-watching or high-end photo editing, it may not be the ideal choice. However, for most day-to-day applications such as web browsing, managing personal finances, and general usage, it performs admirably well with remarkably fast response times.

I am beyond furious with my Dell computer. This thing is an absolute nightmare. I have lost count of how many times I have had to call a technician to come and fix it, and it seems like every time, a new problem arises. The fact that I have to constantly shell out money for repairs is outrageous.

But that's not even the worst part. The customer service at Dell is a complete joke. Every time I reached out for help with my computer, they completely ignored my problems and offered no real solutions. It's like they don't even care about their customers.

I have wasted countless hours on the phone with Dell customer service, and I have gotten absolutely nowhere. They are unhelpful, rude, and dismissive. It's like they want me to just give up and buy a new computer.

Failed to install win 11 and drivers dell software properly customer support is a joke cout sourced to INDIA, INDIA probably wrote the software horrible

Tried doing trade in with Dell and they have the worst trade in Value of their own product, worst you have to wait for the Trade in credit few days after before you can use it to purchase a new device. So much for encouraging people to consider recycling old devices in favor of new ones. Other companies like APPLE will give you better value when you trade in and can use the credit the same day.

I purchased a Dell Premium Service contract from Dell and the first time I contacted Dell for support it was a effort in futility. First I tried a chat session which lasted well over an hour only with no resolve to my issue. I then called Dell support and the technician set up a call back for the next day. Needless to say, NO ONE CALLED BACK. I then received several emails asking if I was still having issues. I explained in a return email no one ever called. I finally requested a refund for the service contract and now it is a wait and see if they will refund my money.

Tried to purchase a new computer but just wasted 4 hours. Took 1 hour to order computer and separate larger hard drive. Computer came with no drive. No instructions on installing separate drive and no screws to install. After 3 hours over 2 days on the phone with tech support and customer disservice (neither could speak understandable english) I gave up and sent it back. Went to Best Buy and had a good experience.

June 2022 My company bought a new Dell server and work stations. We spent over $20,000.00 for this system. Finally in November 2022 the system was delivered. Finally after the first of the year 2023 dell sent us a project coordinator., to hook up the system. Although Dell didn't send us everything we needed or ordered. So its March 7 2023. Its been 10 months since we ordered the system. NONE WORKING SYSTEM. Dell has there server department in India. The people that work in that department have very broken English, nobody from this company can understand them. They also want us to sit on the phone with them for 8 hours. We are trying to run our own business. Not trying to do Dells work for them. Finally the system is out of the boxes. Looks pretty, but it does not work. BIG PAPER WEIGHT.

They are absolutely useless. Their customer service reps will act as if they're helping but achieve absolutely nothing. From what I've heard from a close relative, their warranty process is a nightmare. I'd highly recommend that you look at on of their competitors as you'll be better off.

Dell products aren't the best, they're overpriced and their customer service reps (including the supervisors) are absolutely incompetent. What an easy job that must be. Answer text chats and do absolutely nothing.

The precision is a poor man's version of a mac but done really poorly and way to expensive for what it provides. The laptop is excessively heavy compared to the similar latitude or any Mac product but there's nothing in the function to account for the need for that weight.

They tried to copy the touch mouse from the mac book but did a terrible job- You have to two hand it for left vs right clicking as the track pad is WAY too big and the pad is very insensitive if you have cold hands.

The sound system is AWFUL compared to the latitude. I can not use the laptop to join meetings without a separate pair of headphones because the internal microphone and speakers are both trash- nobody can hear me and I can't hear them.

Overall, this is a really expensive paperweight and you'd be better off purchasing a mac of equal price that will out-function this in every single way. If my medical job didn't require windows OS for use of many software programs I would pull an Office Space on this computer.

Bought a DELL Vostra 3400 laptop that is currently under warranty. They have been unable to resolve the problem and refuse to replace the laptop after at least 8 hours in total o f lost work time due to them using it as a guineau pig.

Less then a year old G15 went out, it took a month to service it and they sent it back with the keyboard not working correctly. Then they replaced they keyboard with a different color one. Customer care is horrible, and they send you around in circles if they do not hang up while you are waiting. I had a much better experience with Lenovo.

I bought a dell inspirion 2in1 FHD laptop, 16 inch, brand new. Initially got a quote from Dell that included the laptop, MacAfee protection, office home and student 2021 & their really expensive customer service. By the time I got back to them, prices had increased. Fair enough, so I didn't buy. Then the same sales rep. From - contact center India, called me back telling me they will sell me the computer on the previous quote. I was happy, but I was kind of suspicious, but he assured me all is okay. In the invoice, I got from them after the purchase, the home and office was listed as installed, but no price was mentioned. The sales rep I talked to who had given the quote, did not send the price breakdown, just the total amount with this office version included as well. I was fine, as long as it is listed as included and the total price is what was quoted to me with this office suite included. So, I get the laptop without the Office installed & Customer support spends an hour on my computer and still can't install office! They have a thing called the digital locker where all your software details are stored. Even there, there was no Product key. Dell blamed Microsoft that their digital orders are an issue with some computers. Well, then Dell should have checked that it was installed on my laptop or ensured that the product key was on the digital locker. They tell me to give them 24-48 hours to check on this, resolve this issue, and install office. Really? This coming from a computer company? I mean how long does it take to install office once you buy it? If I bought Office online right now, it would take me few minutes to install it with their product key. I realized this was going to be a vicious circle. I decided to return this new laptop. Who knows what more issues I'll have to face. I mean I was ready to start working on my new laptop considering office was installed. I have returned teh laptop, they sent me the return label and everything for FedEx. Now let's wait and see what happens. I will only have satisfaction once all my money is refunded. I don't trust them after what happened and after reading all the reviews here.

I am an IT professional, so get to see computers at their best and worst. Dell has moved to pure junk in my opinion. This review is based on the last 2 Dell computers I purchased, as well as the last few experiences I've had with Dell at customer sites.

First, the Inspiron 2-in-1 I purchased as a gift for my son. About 1 month after the warranty expired, his computer developed an issue that prevents it from booting (won't get through post process). After running diags, I determined it has bad memory. No problem -- at least that's what I thought. Dell soldered the memory onto the motherboard! So again, the only way to fix the issue is replace the whole motherboard!

Second is an older Dell laptop I have. It started behaving erratically about 3 years after I purchased it, sometimes booting fine, somtimes not. Sometimes touch screen working, sometimes not. We kept using it as a "play" computer around the house. Recently, it decided to just quit charging. Plug in the cord and it starts to charge for about 10 seconds, then switches to running on battery. Unplug, re-plug and it does the same thing.

Now for the last few customers I worked with who standardized on Dell. The worst was a small customer who had so many issues with their Dell's that they returned all of them. We were a Dell authorized reseller, but ended up having to eat the cost ourselves because Dell would not accept the returns -- even with all of the documented issues the customer was having. Dell was so hard to work with, the customer was unwilling to even try a different Dell model and said "Dell, never again".

Another customer, who had been very happy with Dell for several years, started an upgrade process. Of course they got the new Dell models to replace their ageing systems. They had high incidence of failures and support issues with the new computers, showing the huge quality difference between the older generation computers and the new generation computers.

Bottom line, Dell is junk now. I won't be purchasing another one for myself -- and I definitely won't be recommending Dell to my customers.

I bought a Dell XPS 9500 and within two years the battery started swelling, then bought a replacement in July of last year (56wh) and noticed the battery life was less than an hour without my charger. I called the company several times about replacing my battery (which was and still is in warranty), but kept on getting transferred between tech support and customer care. Every time I called, I could expect myself getting transferred 10+ times to the same two departments with no solution in sight. I must've spent 10 hours on the phone (cumulatively) before I asked to speak to a manager. I arranged a callback which I never got, and called a day later to schedule another one for today. I was told the manager would call me in 2 hours, but then was told that due to a system glitch, he would have to call me this morning between 10:30 - 12:30PM. Eventually the time came and... nobody called.

Lessons learned: 1. Dell can't keep a single promise. I haven't gotten any call backs and have literally gotten hung up on by one of their managers. 2. Batteries are supposed to last 4 years, not blow up in 2 (I use my laptop normally). 3. At this point I really just want a refund so I can use my $100 to purchase a non-Dell product and get out of this ecosystem. Thanks but no thanks Dell, goodbye!