Dell

I've had my dell laptop for over a year now and It works well for me. The only issue I have is their tech support. I've called them twice already regarding issues with my screen and they have failed to resolve it both times. They are not reliable nor competent in my opinion. I wish they would improve in the department.

I was promised 2 day deliver for my Dell monitor which I ordered on 9/7. It is now 9/19 and my order has been delayed 3 times. The latest estimate for delivery is 9/22, but I do not believe that date either. What is worse is that they will not allow me to cancel the order. Hope this helps someone not to experience the frustration I have had with Dell.

I realize a lot of people use smart phones and other wireless devices but I think PC's are better for productivity, a great visual experience, you can watch all region DVDs without needing an all region device such as a PAL player and the keyboards make life very easy, particularly for older people. The list goes on and on. So Dell provides very good products and very good 24/7 tech support. I would give it a 5 star if Tech Support was tweaked a bit better. They're also fair with product returns.

I made mistake of calling about additional extended warranty. I still have until Oct left
The rep got impatient. I was using my phone & explained I am not accustomed to that. He told me it was easy if I did it his way & would only take 3 minutes or I could do it stupid way & take an hour. This was in reference to dell finance. 2 additional years of warranty ended up being over 600 & that was with senior discount. I should have hung up but proceeded. Next morning I tried to get back in touch to cancel. Another representative told me she would forward the message to the agent I had spoken with. I also sent the agent a email. I found it difficult to get to someone who could help. After reading forum info I called. *******076. After speaking to another person I was informed a cancellation would be permitted & to give 48 hours. That rep promised to email me with that information but over 5 hours later there isn't an email. Dell needs to take a Serious look into how difficult it is to get decent customer service. I have been a dell customer for a longtime but am extremely frustrated with customer service.

I bought a computer and a couple days later it went on sale. It says there is a price guarantee so I called in. I was bounced around between the chat, email and phone including several transfers. Then they gave me false information stating it was for a different computer (which was false), finally they agreed to give a partial adjustment and it was not worth the stress of arguing and wasting more time so said okay even thought it should have been more money. They said it would post in 7-10 days and it did not. I emailed back 3 times with no response, then tried the chat and was directed to call in and am now on hold again! I think they are trying to just give me a run around so I finally give up. I will not buy from Dell again.

I made an order for three items from Dell over three months ago. One item arrived and the other two never appeared.

I have repeated emailed, chatted and called Dell (running up international call charges) and Dell to no effect. I have wasted many hours and dollars and Dell still have my money and I don't have my product!

I have been repeatedly told that they will resolve the situation, send my products, escalate the situation, get back to me etc etc. They never do. After all these broken promises I eventually asked them to cancel the order, repeatedly and in desperation I ordered the items elsewhere. They haven't cancelled the order and they haven't returned my money.

DO NOT order anything from DELL! They are a terrible company! You risk losing your money!

Given this ongoing experience I now see the only solution is to publicize my experience as widely as possible on the internet. Maybe I can shame them into returning my money!

My desktop purchase was in January. The sales part was okay, but the support is awful. On dells website, the words used to describe options offered when selecting a "customize" desktop, are misleading. The person I configured the machine with over the phone emailed the build sheet. The build sheet does not show pricing of all selected items.

Once I made the purchase, I received an invoice that showed itemized options with the cost of each item option. There were options I chose that initially showed no cost on their site and where some were no cost options that come built in.

Surprise, I was charged an extra $125 for options I did not want. Offshore dell says 15% restock fee to return. That is $250! I could not get any help with dell customer support. The two humans I spoke with kept me on the phone for an hour only to tell me to I should have studied the cost options closer.

This is dells way of providing good customer service. Dell is in Texas, but their support is offshore, utilizing humans that do not speak the best English. With dells directive of putting the responsibility of support with those overseas, it's likely your support will be less than satisfactory.

I do not recommend the purchase of a dell product. Read the reviews. There are just not enough good scores that support a confident purchase. Dell deceived me.

They replaced my motherboard. Didn't fix it, even more problems now. Won't replace and in college. Have to send it in which is going to take a month to get it back. Very disappointed and this could cause me to fail a class, this is the only computer I have. Worst customer service ever, I have have a warranty and premium support.

Needed a new hard drive installed new software but Dell computer blocked installation of WiFi driver no natter what I do. Tried to load old soft ware back on from recovery but wouldn't work. Tried to go back with new software now it want load stuck in Dell boot screen. I bought a Dell because I thought I could change hardware and not have issues I guess I was wrong they are just as bad as all the other company's. So I guess new hard drive is junk now thanks Dell you piece of $#*!.

Bought my first Dell in2003-lasted 10 yrs. Had a bad monitor after 4 mo. And they replaced it quickly. XPS laptop 6 yrs ago, still works great. Second hand XPS desktop over 5 yrs ago, still working great. Have just ordered an Alienware Aurora 5 from Dell for gaming. Hope It goes as well as the others!
Just a bit. Of advice-Don't depend on the pop-up chat service person to fix your order for you-Always check very carefully that you are getting all the configurations you want for price advertised.
Update: My Alienware arrived exactly on the expected date. I have tested it out and am very happy with it so far. It would be helpful if Dell customer service people could advise you that you'll need to get the correct adapter if you have an older monitor that doesn't
Fit the new graphics card. Of course the CS guy(barely spoke Eng.) did not tell me the right thing and neither did Best Buy. I spent half a day researching online and finally found one for $4.95. Works great.

Spent over $3300 on a Dell XPS 17 - it has so many problems I don't know where to begin.

They sent me a refurb, and said that's the best they can do (are you serious?).

Their support doesn't even respond.

A high end Dell $2000 kept in pristine condition, always monitored failed after less than 2 years. They will not do anything! It's outrageous. Reported them to the BBB. Charged $500 for a repair that made it worse. No refund!

The website itself is fun to play around with, so they get one star for that, but OH YE GODS, their customer service is a nightmare from the deepest pits of Hades. Getting past their automated robot answering service is a challenge unto itself, and then when you finally get an actual human being on the phone, they either don't speak English or their accent is so thick you can hardly understand what the heck they're saying in the first place. This company messed up my order in multiple ways, then kept transferring me to different departments, transferring me to departments that were currently closed, re-routing my call to Mars, etc. Took me over a month to receive an order that I was supposed to receive in one week. I'm definitely going back to Toshiba for my next computer purchase, ugh.