Delta

Compared to any other service provider, all airlines stink unless you can buy the most expensive seat on the plane. But compared to the rest, delta is very consistent and that makes them better than the rest. Delta is my first choice for getting hosed by an airline. At Least with Delta you know generally how it is going to go down and what they will do when it is worse than usual. In the battle of low expectations, Delta and Fly Delta website will let you down the least. And that sort of makes them the best?!

I am a medallion with Delta. The customer service is excellent. However the website sucks. Very slow, hangs some times and worse, after a completing the purchase (and payment) involving a credit from previous ticket, it dropped the booking entirely. I called the customer service and they took care of me. I hear that this happens frequently. This is unacceptable for any web purchase site, let alone for the likes of Delta. They need to look into this and fix.

I have flown Delta a number of times and it's been a real mixed bag. Sometimes it great but other times it is so frustrating. Some of the staff are great but then there are times customer service need to learn that they are there to serve the customers and not to treat them in a dismissive manner. Management need to get more consistency if they want loyalty from customers like me. Delta could do better.

I find Delta is so much easier to deal with than other major US carriers. Connections are easier (their Atlanta hub is about as pleasant as an airport can be) and I can always find decent prices. I usually do a little price shopping, but Delta is my first choice and is always price competitive for my needs.

First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta

The first 2 years of having Skymiles was pretty good, but lately the customer service is rude, the people at airports working for Delta are rude.

The flight attendants onboard the planes are still friendly, but the customer experience as a whole is suffering. I will book delta if I have to, but will not use them almost exclusively as I have in the past until they get a handle on customer service.

Safety is my primary concern when shipping pets to their new homes. Shipping through www.keystonepuppies.com I use Delta's live animal shipping service. There staff is very helpful and caring which is important when shipping someones new family member

All airline travel has taken a nosedive in recent years, but Delta use to be one of the best. Now its average. Sometimes ticket pricing online is varied and unreliable.

Delta is my go to airline for traveling. Sometimes their schedule can be tricky. Prices are ok as long as you buy ahead of time.

Delta should improve their overall communication with their customers, we can't be treated like a herd of sheep...

My favorite airline. Same price as discount carrier but with better service.
How do they do it?
Awesome!

Just forget about Delta and fly United, recently got a great deal of 60% OFF through reservations number *******171. This offer is available until July.

In my trip they canceled my flight 4 times without apology, compensation, refund, or explanation.
They canceled my flight on the way from Seattle-Phoenix 3 times, without even notification. The third time was when I already checked in & passed the security check, and about to board. Asked around the staffs but they said all different things, so rude, no apology. After I waited for 1.5 hr to the counter just to ask about this, then they told me to call a customer service (1 hour wait), then she told me to call another department after my flight, and go back to the counter again.
Anyways, they were very rude, and do not have any way to refund or compensate this. When I call, they are 2-4 hour wait time, and when I chat, they keep telling to transfer me to another department. Probably the best way is to mail them, but how can you expect them not lose the request letters.

I lost my two days of workshops and related cost. They canceled my return flight also for the next day and so I canceled it and requested refund to book another company. The virtual announcement was they should be able to refund in cash. Yet they refunded in eCredit that I can only apply it when I buy delta ticket!

Cancellations are the very normal procedures as Delta said when I complained about this. By reading other people's reviews, it is convincing that not giving back money or taking care of customers is their business model.

Also I need to report that the staffs were overworking, a staff complained that she never went to even a toilet since she started working.
I feel using this airline is not safe.

I have done extensive travel in my life and Delta has been my choice whenever I choose an airline. The pricing and the options are easy to use.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers. I have incurred additional costs due to Delta (for parking, hotel and cab). Did not advise on vouchers applicable to delayed flight and refused assistance. Left us pretty much stranded. Referenced me to check my emails. However, my phone died while waiting idle due to no charging ports on the aircraft. Finally said flight canceled due to weather. However, there were no weather issues until 11pm. Our take off was scheduled 7:59pm. After all of this... then entered the flight as NONREFUNDABLE. I usually travel jet blue and do not have this issue. However, speaking with some other customers this a regular occurrence with Delta.

I flew with Delta a lot of times - quality of your trip is really a matter of luck. Very inconsistent airlines

Delta has always been the airline I can depend on for about 20 years now. I had always been a Delta girl. I feel safe and comfortable flying Delta.

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and i work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasnt been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too. I called, the first representative was very bland and not empathetic to the situation at all, so i asked to be transferred to a manager. The manager, Mark, was also extrodinarily bland and refused to do anything about it. He said the only thing he was willing to do would be to either schedule us on a flight later in the day for less layover time (but still landing at midnight) or push our trip back a whole day to the following day. Major inconvenience considering the car situation, its our anniversary, and the fact that when i book a flight - it is booked for what works with our schedule. I dont book it to be chopped and screwed around for the airlines convenience. When i asked mr. Mark for a partial refund or a voucher/upgrade, he would not do it and again was very bland. To put it bluntly, ill not be flying delta in the future and ill be sure to share my experience everywhere i am able to review this airline/anytime anyone in my life brings up wanting to take a trip anywhere. GREAT job delta, you have some amazing ways of screwing people around. I hope you go bankrupt again.

I flew out of Syracuse NY this afternoon to return to Spokane Wa.
I arrived at the airport 3hrs early because the airlines request 2hrs prior so I figured an hour earlier for good measure.
The plane was delayed 10min, once we pushed off we sat an additional 15-20min on the tarmac. Once landed in LaGuardia we had to wait for a plane to get out of the way.
I got off the plane and headed to gate 81,15-20min according to the airport signs. Once at the gate the reader board said "boarding ". The individuals at the gate said the flight was closed and proceeded to find me another flight. After a couple minutes the best that could be done is tomorrow morning at 7:00am. They handed me the tickets and I went to the window and the plane was still there. I checked their app and verified my luggage was on board.
They knew I was on the plane from Syracuse, they knew of the delays yet they couldn't wait a couple more minutes after I waited for them. You think they would have given me some type of compensation, the very least a food voucher being I am spending 14hrs here. Costumer Service is a thing of the past.

Last trip Amsterdam to Detroit, great service, booked direct trough out their website No Problems what so ever.

I booked a flight to India through CheapOair("Cheapo") on 1/5/20. CheapOair booking number is ******* and airline confirmation is L*******. Flight 6034(KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878(KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1,086.46 for this round-trip.

My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled. After four months, I received a refund from Cheapo in late July 2020 but only for $660.51. I called KLM again, and they confirmed that I should receive a full refund as my flight was cancelled. I called Cheapo about two weeks ago and their reply was that KLM did not update my ticket's flight status to cancelled, therefore I did not receive a full refund of $960.51 and was penalized $300. My father booked this same round-trip and we paid separately. He promptly received a full refund of $960.51 after calling Cheap only twice or so. They are treating their customers unequally and this is very wrong.

Both KLM and Cheapo have given me the runaround. I spoke to Cheapo on 8/2/20 to ask for an update. They told me that KLM only sent them $660.51 instead of a full refund amount, and I was penalized for $300 for an unknown reason. However, KLM told me they sent the full refund amount of $960.51 to Cheapo. Please, please help me obtain the remaining $300 of the refund that is owed to me due to the flight being cancelled.

I have traveled with Delta, a KLM partner, for years so I did not expect this disregard for their customers. Please just give me the money I am owed so I can move on.