Demandforce

The customer service within this business is awful. We purchased an award that we had won. They mispelled our practice's name. I called DemandForce to see about getting it corrected. I spoke to Manuel. This kid was not helpful or willing to be helpful. He told me that there was nothing that could be done and then just laughed. I asked to speak with our rep and he refused to give me her phone number to call. This company won't last too much longer with the failing reviews and lack of customer help!

Sat through a high pressure sales call, was told that there was a cancellation policy so thought it would be a low-risk situation to try it. Turns out that they make you sign up for a full-year subscription, so if you miss the cancellation window even by hours, they will not let you out of it, even if you have not used their service at all. Their customer service policy is to deny putting you through to anyone who can make a decision to make an exception. They refused to direct my call to a supervisor. I have never had this issue in any other company. All around worst customer service experience I have had in a very long time. You can find similar services for less than half the price elsewhere. Horrible experience. I use other Intuit products that I like and have had good customer service experiences with those -- this one is TERRIBLE - overpriced, scam-like sales methodology, and horrible customer service.

Stay away from Demandforce! I called to find out how to cancel our service and they told me we can't. They automatically renew your contract for a whole YEAR without notifying you or explaining that to you when you enroll. They simply tell you it's in the contract. It is a terrible business strategy to force a client to stay with your company for a year when they are unhappy with the service. How can you not feel robbed by this?

I received a call from "Raf" with demandforce. What a horribly rude man. I told him to take us off of their call list and he outright laughed at me and kept talking and laughing as he told me I was losing business by not going with demand force. I looked up reviews while he was on the phone and told him about all the horrible reviews and he still kept laughing. In my opinion he sounded almost deranged.

My company has used Demand Force for several years and they have done a great job for us until recently they published a very negative review from one of our customers (we have to assume) that we immediately appealed due to the fact that the statements they made were false. Demand Force refused our appeal and told us we must prove their statements were false. Demand Force had allowed the complaint from an "Anonymous" customer and wWe had no way to defend ourselves. Wwe did NOT know who the customer was, what we had done or when it was done. It was similar to a "Kangaroo Court" of defense from Who, What, When or Where! We protested to Demand Force again and they continued to refuse to review and considered it closed! If they didn't do such a good job otherwise we would have dumped them over this! What a quandary. They must change this foolish policy of allowing anonymous complaints!

Most dental offices specially the ones with tons of five star reviews are using demand force.
They screen the reviews and only post the good ones.
This is mosltly used by younger 30-50 years old dentist that are in lop of technology now a days.
The population should not trust these reviews...
Most dentist that use these services build themselves on high esteem not on the long term success of their work.
Next time watch for all those suspicious 4.8-5 stars
The more the business use them, the more they want to cover the truth.

I used demandforce at another hospital and loved them- however, when I signed up at the current animal hospital I noticed their services and customer service were lacking to say the list. 6 months into our 'contract,' I noticed that patients were not receiving our text for reminders. When I confronted the company, they informed they do not text reminders to veterinary clients. This was a significant loss of income for our practice. When I explained my frustration, they informed I was in a contract and could do nothing until the contract ends. They stated that I should have known this from the beginning. If I knew this, we would have never proceeded doing business. The 'friendliness' went out the window and told they would not release us from the contract. We were also told the reviews were 'our' and when our contract ends, they would still be on the web--they are no longer found anywhere! Beware and I recommend you stay away!

Well after 45 min. On hold I got to cancel my service, ok cool, so today I get a e mail. We have canceled your service but we will keep billing you for the adtl 3 months on your contract, these people are out of there mind, they blanket e mail your customers until they stop coming in for service, just horrible service and attitude, any company want to start a class action suite count me in,,

We have been a DemandForce customer for the past few years. Then Demandforce acquired Customerlink - the company who created and maintained our website. We were assured our website would be transferred to GoDaddy and everything would be smooth. What should have been smooth has been a nightmare. No one at DemandForce will take responsibility for things that have not been done by the company they acquired. They have LOST the website data for multiple small businesses including Brothers Auto Tech in Fort Mill, SC. They refuse to take responsibility for the mess they made and/or inherited. Everyone passes the buck. No one cares about the small businesses they're screwing over in the process. So far we've been trying to get help from them for 3 months on the issue and they keep passing the buck or simply ignoring us.

This company says they are affiliated with Dentrix. They are not. They attach themselves to the Dentrix software and then use Dentrix to do the exact same things that Dentrix already does at a higher charge. I called Dentrix and the ADA and both do NOT recommend this company. If you sign on and try to cancel within the 3 days - they will not answer your written communication. I did receive a call from a manager trying to get me not to cancel. He said he was going to have their partner DENTRIX call me and confirm that they are working together. I said ok, Ill wait for the call. Guess what? No one from Dentrix called me. They will then bill you anyway. They are being watched by the Dental Industry for fraud. Don't believe any good review here.

We had a trial. We were told it's easy to cancel. Called the rep and told him we were not interested in keeping this service. He said that he would take care of it. I called a few days later to follow up. NO RETURN CALL! Checked with billing department. GUESS WHAT? It was NOT CANCELLED! Finally got someone to cancel it. Had to cancel my account at the bank to make sure. Then received an ugly email a few days later about how we didn't fit their program and they were gonna cancel us. Did a YELP review and Yelp pulled the review. Guess the truth hurts.

They asked for my review and I rated the establishment a 1 star and negative review and it wouldn't show it. I tried it a couple times and it didn't work. I noticed all the reviews were positive they don't accept negative reviews. YELP posted my review.

We kept having Pts miss appointments and when we started asking why they said they got an email that said their appointment got canceled. We had no idea what was going on until we started seeing the emails being sent from demand force to our Pts. When we contacted Demandforce they told us it wasn't them and that we couldn't cancel. Finally after telling them that it creates legal issues with Medicare they agreed to stop emailing however we had to pay for another year. So that means that we have to pay for a system that is leaving us open to federal Pt abandonment legal issues.

Joel was great! Answered all my questions quickly and easily.

I was unsure if this product would really help with getting more patients in, but after working with them for 4 months I have seen a difference. We get 1-3 people from the yelp feature.

I had a training session scheduled. At the last minute the trainer called my office to cancel. My dental office was closed for the training. A message that the training had been cancelled was received there AFTER I closed my office and drove in to the office. The trainer said he hoped he hadn't wasted my time.

They are paid to communicate. Why wasn't my email utilized? They are contracted to communicate to patients by email. Do they even do that? Well he did waste my time!

They have not yet rescheduled the training. Passive aggressive? Poor form for a "professional " company. Professional they definitely are not.

I'm glad I can get my complaint through Henry Schein company

Don't let them waste your time

Dr Tamura

Our company was recently scamed to sign up with Demand Force. We were told if we did not make a 3 to 1 ratio we would not be billed. Our account has been billed numerous times. When we call they say they will refund the money but never do. Collin our Account executive never responds to anything. DO NOT SIGN UP WITH THIS COMPANY you will regret it. They promise the world but really it sucks. Now I am battling to get out of a year subscription when I was never told I signed up for a year.

The software itself works great, and we are finding we have been able to bring back old archived patients because of it!

The billing is another story. I look at my statements right in the login to get my information so you think billing inquiries would be simple. NOPE!

I called once about an outstanding amount that was already paid. The lady said she would look into it and call me back, yet here I am a month later, ready to pay the next month's bill and no phone call back.

Second phone call about the same issue, I spoke to someone who asked me for the business name spelling 3 TIMES, then she is giving me an answer from a previous phone call but isn't listening and answering the current concern. She said she read the lady's last notes (the one who was supposed to call me back) and even she failed to document what we discussed.

I have now been on the phone for 19 mins and 20 seconds, waiting for answer that I should have gotten on the first phone call.

To the Billing department: GET IT TOGETHER!

Their program hasn't work with my quick books for 8 months. Demand Force said they would refund my money. They did not and ignored my phone and emails. You can decide the rest!

I wish I could give no stars. Regret ever using this company.
For almost a month our system has not worked properly and we have been updating them every day hoping for some progress only to be told, "Nothing I can do about it, it is out of my hands." Finally, we call because we are irate that its been a month and our system is STILL not working and want to be reimbursed because we are not getting what we are paying for and say we will take legal action.
A manager calls us back and says that because we are "threatening" them that he does not want to even try to help and credit us for the business they cost us. THEN proceeds to hang up on me, I call back my rep (both manager and rep condescending and rude) who is the only phone number I have and she immediately sends me to voicemail. Is this how you deal with your upset customer? You say "well you yelled at us so we wont help you" and then ignore them? This company and the customer service are one in the same. Complete garbage. DO NOT USE.

Their customer support is as bad as it can get. Youll wait over hour and wont get hold of somebody.
Plus their software is not up to par way better tech companies doing same thing

We had demand force for a number of years. Demand force lost the ability to integrate with our EHR, and we lost patients. I had to call cancel my service, and due to our contract, they decided to go ahead and charge us for the remaining time on our contract! DO NOT USE THEM! THERE ARE OTHER, MUCH BETTER OPTIONS OUT THERE!

FELLOW DENTAL COLLEGUES

GOOD LUCK TRYING TO CANCEL DEMANDFORCE... MY EXPERIENCE IS WHEN THEY KNOW YOU WANT OUT THEY DO WHAT EVER TO KEEP CHARGING YOU. EVEN IF YOU SEND EMAIL DOCS TO DO SO THEY AGREE TO ONE THING THEN PLAY LEGAL. SO MUCH FOR A GOOD COMPANY THAT USED TO BE DENTAL AND PROF. SCENTRIC NOW JUST LIKE EVERY OTHER BIG CORP. WATCH THEY WILL SPAM TO GET RID OF HONEST REVIEW AND PERSONAL EXPERIENCES. GET REP TO PUT ALL INWRITING AND SEE IF THEY DO?