Demandforce

The optometrist office I work at uses DemandForce to communicate with patients about upcoming appointments, order status, etc. It has some degree of integration with our eHR program, which itself isn't great, so of course all those functions are pretty unreliable, and the user interface on our end is pretty difficult to navigate. I really only directly interact with DemandForce software by using their two-way texting service to communicate with patients. They have a desktop app called DemandForce Live that I have to use, since it's the only way I can, in theory, see incoming texts as they arrive. However, on seemingly random days, it will simply not display incoming texts for up to half an hour. Their web app generally has the same problem when the desktop app does. So a patient will say "I am here for my appointment," and wait for a response, and it will never come. We have permanently lost some patients because of this. Last time this happened I called tech support the next day, but they said they could do nothing about it, and refused to escalate the call, since I could not reproduce the issue there and then while on the phone with them. I guess being able to at least sometimes receive texts is good enough. It was very frustrating. Apart from that issue, the desktop app regularly crashes, closes the window as you're reading it, and requires a very unintuitive series of mouse clicks to get back to the text conversation you were reading. My limited use of their other services on the demandforce.com website would indicate they have similarly obnoxious user interfaces. I would strongly recommend against paying this tech company to use it's poorly designed software. Two stars because sometimes, their stuff does work, so it could be worse.

Reputation management put up negative reviews then call the next few days to see if you want to use the service.

Stay away from Demandforce. They are not a honest company at all.We signed a contract with Demandforce. Our rep never set anything up for us for weeks so we couldn't even fully try this system. The trial period was for 60 days. We called several times and left messages and didn't get any call backs to find out why we were forgotten and not even given the chance to get started. We finally got through and told them we wanted to cancel because there was no customer service.
A supervisor begged us to give her a chance to make it good. That was a laugh and a half. She promised to get back to us to give us the new ending date of the extended trial, because we never really got a full try. We never got that date or even a phone call after that. We decided the customer service was so bad that we didn't want to deal with a company like this so we called to cancel. We left over 10 phone messages and NEVER did she return our call. We then realized they didn't intend to until the date of the trial was over. At that time we never received an ending date. That was one of the reason we called so many times. When we finally got through they said the ending date was a week ago. Well it was nice of them to NOT LET US KNOW. How convenient. They have charge my credit card for 4 months and we are fighting to get it back through the banks. Take my advice Don't even try Damandforce. They are not worth it. Go to a reputable company because this one is not one. They are not worth the anger and frustration they cause people. As far as I am concerned dishonest companies are nothing but a scam. BEWARE. When a rep tells you one thing and you take is as being correct and then the supervisor says "I have no control what a rep says and I don"t care. If it is not in writing you have no case." A contract is a contract even if it is a verbal one. That is the law. How any company can get away with working this way I don"t know. This was a huge mistake to even try Demandforce. I tell this story because I want companies out there to BEWARE! Stay away.

BEWARE DO NOT SIGN ANY CONTRACT WITH DEMAND FORCE!

This review is in regards to our relationship with Demand Force in which we requested to be terminated. They have agreed to terminate however we must continue to pay them through the end of the year a hefty monthly fee for services we do not want! They refuse to allow us to truly terminate using their services.
Upon agreeing to utilize demand forces services, we were given a verbal agreement that we could terminate at any time if we were unsatisfied with the services. Once we tried to terminate the agreement we were told this was not the case and forced to stay with demand force until the one-year was up. We have been manipulated into using your services, which is an unethical business practice.
We were approached late last year by a demand force sales person and we VERY hesitant to use their services. We already have a similar service in which we pay $300 a month for we couldnt see the value in paying an additional $325 a month for essentially the same thing. We were given a sales pitch highlighting all they have to offer yet we were still hesitant. Demand Force agreed to give us 2 months complimentary and then 10 months of service in which we could cancel at any time. This was the ONLY reason we decided to give it a try since we were told it was no obligation.
Their contract was very vague and they now insist they never agreed to those terms and we are stuck with them till the end of the year.
The MOST troubling issues we are having with demand force is that it is slowing down our entire system and causing great delays during our workday. We have clients waiting to check out or make an appointment because our computer is so slow. This was not an issue prior to installing the demand force software. Demand Force refuses to take any responsibility for this even though we have had several technicians confirm this is what is causing our system to be bogged down so much.