Depop

Customer service was horrible, my item was delivered to the wrong address and apparently was never even going to my house. They wouldnt give me my money back since it said it was delivered…imagine not listening to your customers when they have an issue and doing nothing to resolve it. First and last time I will ever purchase from this site.

The worst company. They decide to delete my account for no reason whatsoever, claiming to call the authorities and threaten me when I have done nothing wrong. I was a seller for years and all my sales and reviews were just suddenly taken from me. They are no help and their customer service is shocking.

A buyer clearly scammed me - stated she never received the item. I provided them with all the information, tracking updates, number etc and reached out to them to help me but they excused it. Even simply looking up the tracking number would have shown she collected it and it was delivered. Disgusting company - don't use.

My account got suspend again for the 2nd time, despite not having used the app in months. I don't use the app precisely because of the appalling treatment that sellers get. They said they'd get back to you to fix the problem within 48 hours. It has now been a week.

Treat you TERRIBLY!

Depop permanently closed my account for no good reason today. I had over 300 reviews and thousands of followers and my entire account plus everything i'd "liked" to save to buy later has gone!

I tried to appeal and asked them to send proof of what on earth i'd supposedly done and customer service are vile. Basically told me no appeal would be considered and was permanently closed and my details blocked so I couldn't make another account. Still waiting on an actual explanation or any proof of what I've actually done wrong.

I'm a seller and have been for nearly a year now, recently i had a buyer claim their item wasn't as described, although it was a custom request and it was what they asked for. There is little to no seller protection at all! They swiped money from my bank account to refund this buyer without listening to my side of the story. Will take the buyers side every time even when what the buyer has said isn't true. Honestly disappointed.

This is kind a website were teenager will make u loose time with maker many offers, once u accept they never pay...seems like they dont understand money is time, and for now i only did loose...Grailed and Poshmark dont mess up with offer, when you accept an offer the client (teen) will be automaticly charged thru is paypal...so if some geek designer from Depop is reading...change it now! Should be DEPOCHE

Depop takes down user's accounts for no reason and the support is very problematic. Depop doesn't care about in app bullying as I've reported countless situations and Depop didn't take any action or even email me back on my reports, but they'd email me false accusations about conduct on my account. Don't bothering trusting AppStore reviews about Depop as they delete any honest reviews that effect their ratings.

Very disappointed I've shopped on this store many of times no problem. But now I have a problem I'm trying to sell stuff and it's holding my money even after I gave them their tracking numbers. After I've emailed them plenty of times to fix it and they won't even respond back it's like I'm wasting and giving my stuff to people for free and not getting my money terrible you really need to fix this.

I've been selling on multiple other apps as well as Depop for years now, and Depop is the only app that doesn't seem to care about their sellers or buyers! The sellers that scam never get suspended, and the buyers who get scammed can never get a contact from depop since they have no direct in app payment system. Everything is done through PayPal and they don't seem to take any responsibility of anything that happens on the app.

They say they don't allow drop shipping but yet they give verified badges to drop shippers sourcing all their products from china.

People get suspended out of the blue for no reason, and cannot contact Depop for any assistance.

Lastly, please listen to the people that are dedicated to your platform. The majority of users are simply asking that you implement new, useful changes that prevent spam, abuse, etc along with fixing the current algorithm

Do yourself a favor by shopping somwewhere else. Seller never mailed item. Had to file claim with PayPal. Took 2 months to receive refund. After I gave seller a bad review, she gave me a bad review when I never even did anything wrong. Emailed Depop many times, NEVER got any help. All they do is reply to your emails with standard messages that have nothing to do with your concerns. Stay away from this app!

Buying on Depop is really nice because you can buy things that are new OR already used, you contact the seller through instant message on the app itself, and basically you can ask them more details about the product or even more pictures of it.

Most of the sellers have reasonable prices and they are usually very friendly.

BUT be careful of who you are buying with: check if they have lots of positive reviews.

I bought a signed Topp Dogg album with a girl and honestly I'm so happy, the product was in good conditions ect. And it's because I was careful about who the seller was (I checked all of her reviews) and also asked her a lot about the product!

I was selling on depop for not even a year and it was going good till i got banned because of a buyer that had bought from me some months ago and even rated me 5 stars after that depop banned me and kept my almost $900 dollar payment and won't pay me it at all after shipping all my items. PLEASE don't waste your time on this app they can easily ban you for anything and always take the buyers side

I recently used depop and ordered 6 items 2 never shipped and 1 was severely misrepresented. I got the first refund on one of the items never shipped and the other case is still pending on paypal cause the seller hasn't responded go figure. The shirt that was misrepresented luckily I used paypal cause they let me send back but I had to pay return shipping. No other site would make the buyer pay the return shipping on a misrepresented item. STAY AWAY from depop

I'm a seller and had over 100 five star reviews on depop from buyers. They had removed my account permanently and say I can never make a new one because my account was linked to one that got suspended. I had no idea what this was about. But now they haven't replied to my emails asking and explaining what account. I have only had one depop and none of my friends have been suspended.

They also do not charge 10% fees as it states. Comes to 14%. Borderline scamming here depop?

Ordered a bag worth $70 on May 2020. Never received it. Followed up and kept saying they already shipped it. And Depop kept saying a promised tracking number thru email which it never did. Paypal doesnt want to credit me as well as Depop. This is a con company who steals your money. Never again. They should be reported to the highest goverment consumer department.

Full of scammers please avoid at all costs. I contacted the support team and they offer no support. They do not read your emails and send standard responses they have copied and pasted and seem happy to support a scammer over and above genuine people. Do not use this app.

I have tried twice to purchase clothing on that site. First time after I paid a seller stated they can't ship to USA but would not refund me. Second time a different seller stated he shipped the item to me and it was supposedly was delivered but he cannot provide tracking number. He also states he shipped a different item than what I purchased. And he states he was not paid via PayPal which is where I sent payment. He is demanding I send him a direct payment again. PayPal says I need to file dispute with Depop. Depop says I cant file a dispute with them. What a joke.

I have been on depop for a few years and set up my small jewellery business back in 2021. They have now however emailed me to say that a listing is on their prohibited list which out of all honesty I didn't realise it came under this. I have had 1 email to say about that this listing has been removed and that they are closing my account. I have had no other issues with depop and they have said there has been previous correspondence about this listing when there hasn't? Otherwise I would have removed it. Absolutely disgusted by how this has been handled… I had just filled out a feedback survey to say how amazing they have been with dealing with previous issues with other users scamming me. However now I feel like that isn't the case and they have taken measures to close my account after one message about taking down a listing. Think this is highly unfair. Would not recommend this app.

Full of counterfeit items, yet Depop does little to remove these items and users. Some of which have been on the platform for sale for over a year. Depop also doesn't reply to any complaint emails, and on the rare occasion they do, they are very rude and unhelpful!

Let me tell you why you should NEVER use Depop.
If you've ever gotten a defective item on EBay, Mercari, Poshmark, you know that all you have to do is open a case and send a photo. Days later they send you a return label. Easy.
Not Depop! Their app will claim to protect you, but when you get a defective dress in the wrong size, and you go to report it, it tells you that they don't get involved, and you need to contact PayPal. What? Incredibly lazy and irresponsible. They're saying that they offer a marketplace and that's it. You buy, you get a bad item, not their concern.
If that alone isn't enough to make you download Mercari, Poshmark, Thred Up, Vinted, or Curtsy and delete Depop, check out all of the counterfeit items that they never take down. Don't risk it. Delete Depop. They don't care about their customers.

I was selling on depop for a long time and i got banned for "abusive behavior" but i never ever was "abusive" maybe slightly rude but only to those that were rude first. People price things so crazy, scalp stuff, keyword stuff, and there's a lot of rude people on there that think they're entitled. People also literally sell baby clothes on there and drugs. I got my first vape on depop (im now straight edge). There are some sweet, kind, and creative people on there but just realize the audience on there is twitter/tiktok teens and it's built like instagram.

After selling on depop for 5 years and earning them £100s of pounds worth from their fees.
I sold a customer a £600 jacket and he reported it as undelivered despite me providing proof of postage to depop, they instantly took the money out of my BANK ACOUNT without any warning and refused to reply to any of my emails. Useless customer service and a shambolic excuse for an app. Goodbye depop