DepopReviews 269

You will end up owing more in fees than they claim up front. The users constantly follow/unfollow you in some sort of attempt to built a following. It's REALLY annoying. If they were selling something people wanted to begin with, they wouldn't have to scam people into following them. Also, I tried to reverse a sale and a customer got abusive with me for no real reason. The people on this site think they're hot sh*t and have an attitude problem. Closing my account...

Treat you TERRIBLY!

Depop permanently closed my account for no good reason today. I had over 300 reviews and thousands of followers and my entire account plus everything i'd "liked" to save to buy later has gone!

I tried to appeal and asked them to send proof of what on earth i'd supposedly done and customer service are vile. Basically told me no appeal would be considered and was permanently closed and my details blocked so I couldn't make another account. Still waiting on an actual explanation or any proof of what I've actually done wrong.

This app is terrible and beware that they will randomly delete your items/ account without reason and the app itself crashes all the time when I try to open it. As a seller, i can say the whooping 10% is beyond ridiculous and the fact that my items, despite me obeying all their rules about posting items still get deleted randomly. I had a top listed for sale for months and no issues, attracted so many likes and attention and received countless messages about the item and next thing i knew it was randomly deleted because I had apparently disobeyed their policy.

Speaking of policy, their policy and protection for sellers are also joke. For anyone wanting to buy off depop, make sure the seller is doing tracked postage because if they're not and your item(s) get lost you won't get your money back because depop has 0 support for buyers at all.

If poshmark was available to australians, you'd never see me selling anything on depop. You're better off trying to sell your items on gumtree or Facebook for interest free or poshmark and eBay for less than a 10% fee. This app is an absolute joke, the people running it are just looking after themselves and trying to take the most they can from you to fill their own banks - absolutely disgusting.

The app it's self is ok. We used depop for around a year had quite a lots of followers and sales but have now closed our shop due to the staff and the buyers. The staff are petty and unprofessional. If you disagree with them they will remove you from the weekly stats email. That's really how petty they are. You can't feel safe selling on depop as depop and PayPal will always side with the buyer, regardless of wether or not the buyer is a scammer. I would give 0 stars if I could.

Ordered an item from reds boutique who is in the UK and I am in the US. Seller was quick to add that the item shipped through PayPal transaction. After a few weeks, I requested tracking info and was informed there was none and it was optional during purchase, which it wasn't. After another week or so, I started a resolution process through PayPal. The seller messaged me asking why I did this. Somehow the seller now had tracking info although there was no carrier so now way to track it. Seller then added a carrier. There was no destination in the tracking info and no activity for close to a month. Shipment could have been for anyone.
I then left a negative 1 star review for the seller. Depop removed it as they say because I used buyer beware and stay in in my feedback, it was a personal attack against the seller. Never mind that the seller was just trying to steal people's money, they didn't care about that. They remove negative reviews as that keeps the money coming in for them.

Worst experience ever, an account was agressive and ask me to sell her a dress for free, she became nasty and make me look like a stupid personn, I tell her nicely I am going to check tomorrow how much is the postage and she continue being agressive. The next day she told me she don't want it and ask me to refund. I tell her yes and she open a case on PayPal saying I don't want to refund her and I have not send her the dress and starting to make me look like a stupid girl. After telling her that she is a kid depop block my account for a week!
There is no justice and it's unfair!
Go on vinted it's much better
The account of the girl *******@nicsstore
Be aware of her Nicole MCNALLY

I have my booth at Depop app for a year, as I have been trying to declutter my closets. I spread my items over various apps. So far I didn't have a single sale. People follow you, and if you follow back, you only see the items listed by the people you follow! I have yet to figure out how to see NEW item listings!
At this point, I will no longer waste my time adding new items. I'll still keep my booth open, since I put some time and energy to build there my booth...
Perhaps you might have better luck.

After hearing that some people used this platform to sell their unwanted items, we thought we'd give it a go too. All our items had invoices & receipts.
After making a complaint about a scammer we had our account closed.
We then attempted to open another after seeing a multitude of other accounts saying they used to operate under one account but DePop deleted them. This account was then deleted by DePop.
It appears that if you are a law abiding person with legitimate items DePop doesn't support you.
If you want to scam, money launder, break the law then DePop is the place for you.
This "company" is clearly run by scammers who don't abide by the laws in the countries they operate.
If you are a genuine person for the love of god don't bother with this waste of space. They're bullies who align themselves with common thieves.
Not worth the effort.
Oh and they ensure that they're not register under the BBB or Trading Stabdards. That in itself is a telltale sign!

I have bought off this website previously and things were good until i bought a pair of shoes $202 for air forces ordered them onthe 4th of november and it still hasn't showed up, i've msgd this person multiple times and she said that shes not glued to the package and hasn't refunded me. By the way i never even got a tracking number for them. This lady lives in sydney and i live on the fold coast it doesn't take two months for a package to arrive

Delete accounts for no reason or warning - I had my account falsey deleted numerous times, they always reactivated it after harassing the customer service team (because they barely respond to emails) but would keep making up excuses to delete the account. They do not support small businesses if you exist outside of Depop, because they only care about making money (10% fee is ridiculous) and if they see you with your own platforms to sell they will try and get rid of your Depop account because they are greedy. Customer service team are rude, unprofessional, accusatory and ignore emails - very normal to have to chase up multiple times. Depop offer NO protection, it's all Paypal so if Paypal make a decision against you Depop won't do anything. However, the app is great if you're looking for over priced charity shop items.

Yes its not safe, I had very bad experience with this app, it's not the app itself but the people who managing it in the UK, one of them called Grace she ordered an item from me then she asked for refund and I refunded her but she didn't send me back my item, instead she closed my account.
The people who managing this app in the UK are NOT professionals, and one like Grace is truly thief.
For parents do not allow your kids to use that app its NOT safe to give Depop your bank account details or your Paypal details.

Depop deactivated my account because someone messaged me about paying for an item outside of the app. I never bought the item, but apparently the messages from the seller were enough proof that I did.

Depop then told me my account would be reinstated after a 7 day ban. I told them where to stick the account, and that I would not entertain the idea of using them again if they can treat genuine customers like this.

It's their loss, I'm selling things on facebook marketplace and gumtree now (no selling fees)

I would advise anyone not to use depop, as they are very untrustworthy and will delete your account for no apparent reason (I was lucky, I didn't have any current transactions with them so I did not lose any money)

For the 3rd or 4th time in the year or less I've been using Depop, I've yet again purchased something from a verified user who is ACTIVE, has ACTIVE LISTINGS, POSITIVE REVIEWS - and not only do they NEVER ship my item (after a week) but they have not once responded to any comments, messages about where item is or what's going on, or even the Paypal dispute I had to open to get my money back. And guess what? THEY'VE BEEN ACTIVE EVERY DAY THE ENTIRE TIME (the app tells you on the person's profile when they were last active on the app) and what does Depop do? Nothing. Absolutely nothing. This EXACT scenario has happened to me several other times, and every single time the person is allowed to keep buying and selling without repercussions. Depop doesn't have standards - all they care about are ratings from dumbsh*t, useless, phone-addicted teenagers, like all of the ones who have tried and failed to scam me.
Also, enough with this "influencer" garbage. The only people who are considered "influencers" on Depop are all of the kids still living with their parents, not having to pay rent or work a job like the rest of us while they "build their brand" and "disrupt the industry" - because guess what? They have the free time and the complete lack of responsibilities to facilitate that.

I'm quite new to Depop, having only purchased 10 or so items from it. I always check the reviews of the person I am buying from and make sure they never have less than 4 stars. There was a time when I needed to make a claim that I had not received my item and when offered a refund, the individual asked for bank details. Because this doesn't follow Depop guidelines and I don't like giving out bank details to anyone, I made a claim on the Help/Support function of the app. I received a reply just 4 hours after I sent off my report - amazing! The reply I got was very informing, very helpful and very friendly! I am impressed such a large company is so efficient and am very appreciative of their quick response.

I have used depop for 3 years now. I have been scammed numerous times, and lost money every single time. Depop does not have customer service or support. They will email you only to say there is nothing they can do, not matter what the problem is! Even if they AGREE that you were wronged, you are 100% S. O. L.
Buyers and sellers scam you with INCREDIBLE EASE. If you don't pay with paypal, you will lose MASSIVE AMOUNTS OF MONEY.
Customer support is NON EXISTENT. All they know how to do is say "sorry there's nothing we can do!"
They play favoritism HARDCORE with their older accounts. I have only been put on the explore page twice in three years, I take amazing photos, and I've sold over 300 items. But still, I am never featured on the explore page. If I could, I would warn EVERY depop seller to stay away. They do not care about you at all.