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DepositPhotos

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Illinois
1 review
7 helpful votes
Follow susan k.
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ADDENDUM: After several emails, Depositphotos returned the credits. I still don't like the policy, but I have to be fair that they eventually responded.

Apparently purchased credits (NOT a time-based subscription, but a dollar amount in an account.) expire. They do not provide notice that expiration is coming up either on their site or by email or other such notification. They deplete your ac$#*! taking money in exchange for nothing. Their customer service is very poor. I use other such sites that do not employ such policiies.

Date of experience: June 10, 2014
Washington
1 review
6 helpful votes
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I LOVE DepositPhotos.com! The images are fresh & of things I need for my biz. I had started to get disappointed & nervous when searching for a good site. I kept finding all of the same exact images on all of the different sites! My competitors were all using these same, dull, stale images. I don't want to be like my competitors! I want to stand out! I got a great deal on 300 images (downloaded@ 10 a day) from AppSumo.com for $59. I had paid almost $400 for one image a designer had picked out that we of course loved & went with but needless to say that was a lot compared to what we have here now. I will continue to buy images through them even after the trial. I have had some questions & the CHAT folks are great & very helpful. I highly recommend. :) StaySmilin!

Date of experience: February 14, 2013
Washington
1 review
4 helpful votes
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I will never use depositphotos again! I paid for a 50 image subscription and didn't realize I only had 30 days to download. I'd barely downloaded half and then I was locked out! I paid a lot of money for nothing and didn't get what I needed out of it. I contacted customer service and they refused to work with me. I basically gave them money for nothing, they robbed me! I will never ever use them again! And I'd advice anyone else to never use them! Their download parameters are very unclear and are only geared towards auto renewal users, pulse it took me almost 40 mins to figure out how to delete my card from their site just so they couldn't auto charge me, and I've known people who have left their card on the site and turned off auto renewal and still got their card charged!

Date of experience: August 8, 2016
New Jersey
1 review
3 helpful votes
Follow Jack H.
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When you sign up there is an auto renew box that you are supposed to uncheck if you do not want to be billed for your auto renewal. Don't be fooled into thinking they will honor this. They went right ahead and billed my account even though they had no authority to do so for an additional load of credits. Now I am fighting with them to get my money refunded. I am very sorry that I ever used this site. Please learn from my mistake. There are a lot of honorable sites out there, this is NOT one of them. STAY AWAY!

Date of experience: April 3, 2015
California
1 review
9 helpful votes
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Do not give your billing information to this company! They will never stop talking money from your account -- even three months after cancelling a trial subscripting, they are still pulling $59.00 from my PayPal account every month!

Each time I have complained to the company as well as PayPal. Paypal has refunded my money. Deposit photos has refused to take responsibility, telling me to take it up with PayPal. I do not want to go through this every month.

I could not find what I was looking for on their site so this whole NIGHTMARE was absolutely not worth it. I wish I had never done a trial subscription.

Date of experience: August 7, 2011
California
1 review
0 helpful votes
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Easy user interface and GREAT PRICE!
July 17, 2018

I Found what I was looking for and turned a client on to the site as well. We were able to get the imagery we need for our projects without breaking the budget or needing a lawyer to explain the royalty free terms.

Date of experience: July 16, 2018
GB
7 reviews
19 helpful votes
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Terrible customer service and a horrible experience to boot. I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day early so I sent an email asking for them to cancel my subscription. After they sent me back bad directions on how to cancel it myself. I sent them another email asking them to just do it since it would take them 2 minutes compared to me trying to figure out the terrible directions they gave me in their last email. They responded with a screen shot of Pay Pal on how to do it myself instead of just canceling it. That screen shot turned out to be old and I had to send PayPal a request to cancel my subscription and look into this companies business practices. It's odd how some businesses will just take advantage of someone for a few bucks.
Avoid this company you'll be glad you did. Good Luck.

Date of experience: April 27, 2014
Netherlands
1 review
0 helpful votes
Follow Bob H.
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In this era of World Wide Web, Depositphotos is considered one of the biggest photo stock that I have used plenty of time. All its hard work is truly appreciated round the clock and round the globe. I have never seen such like photo stock ubiquitous&omnipresent. Depositephotos service is as quick as the flash, in addition, I did not face any kind of problem with payment and shipping as well. I am going to use its service again and again in the future.

Date of experience: August 6, 2016
Texas
1 review
0 helpful votes
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Quality Vectors
January 19, 2018

I found it easy to browse threw the site looking for vectors for my web sites. I got interested in it from my friend in Kansas. We chose many vectors. Love that you have the option of sizing your vectors.

Date of experience: January 18, 2018
Oklahoma
1 review
0 helpful votes
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I have used many of these sites over the years and this one seems to have it all. They have great pictures and leave enough room on the pics for the presentations that I normally use them for. Great value.

Date of experience: February 12, 2018

Overview

DepositPhotos has a rating of 2.6 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DepositPhotos most frequently mention customer service, credit card and auto renewal. DepositPhotos ranks 8th among Stock Photos sites.

service
40
value
39
shipping
24
returns
29
quality
37
+14