I contacted live chat rep. I was connected in one minute and Kathy is very helpful.
But i have one suggestion: i can only type 3 keywords to search the photos, while some websites can key in as many as keywords. Sometimes it is hard to find the photos i want.
I paid for one month of their service and they charged me for three months. I called several times and emailed, but there was no response or pick up of the calls. I have finally managed to get in contact with them, but they refuse to reverse the two months that weren't used and weren't authorized.
Easy to navigate and find the photos you need for your project. I like the organization of how each category and type of photo are grouped at the top of the screen so you can easily find what you are looking for or at least narrow down to a more specific type of image.
It is cheap, looks good, you buy it. After you download the first picture they call you and tell that you've bought the personal plan, and that you are not allowed to use as a company. Then they offer to charge you the difference. No refunds...
Do not give these people your financial info!
After I unsubscribed, they have pulled money from my PayPal account every month like clockwork. Paypal refunds my money but what a pain! I have complained every month to Deposit Photos and all they say is that PayPal is refunding my money.
Must I file for a refund every month! Make it stop!
Stay far far away from this shady operation.
DO NOT USE THIS SERVICE! They have a very misleading introductory offer. I am currently seeking a refund and will update this posting if they deliver on the promise of customer service.
Since writing this review, their payment provider, Segpay, has promised a refund. Seqpay delivered rapid and responsive service. They say it will take 5 business days for the refund to show up on my credit card. Fingers crossed.
When I signed up for Depositphotos.com I was misled into believing I was signing up 1 month only. Instead I was being billed monthly.
When I signed up for Depositphotos.com I was led into believing I was signing up for 1 month only. Instead I was being billed every following month as a recurring payment without my explicit permission. It was very deceitful of Depositphotos.com to charge me monthly while I was not even using their service.
I had t ask a CSR how to stop the billing because there is no obvious way to do this on their website. This is purposely hidden deep in the site so as to make it very difficult to change the account status from being billed monthly to billed only once. They do this to take advantage of people like me.
Don't come near depositphotos.com!
I had very BAD experience with them as to automatic subscription renewal. They scamming their customers where they don't tell you in your order confirmation NOR in the process of paying that they'll charge you again automatically the following month. Then, when you find out about that they're saying that there's NO WAY they can cancel this charge and refer you to the website to remove the automatic charge for the following month. There there's no place where you can cancel it BUT only when asking support to do this.
Just think about all the money they're doing for this SCAM where they've thousands of new customers WW every month automatically being renew their subscription without knowing about this...
I am sorry to say that but people of Depositphotos are thieves.
Deopsitphotos suspended my account for no apparent reason.
Few days ago Tuesday night, I noticed something was funky with my account when it got signed out automatically, It had said 0 credits on my account.
Thinking it was my browser, and decided to check it with another browser
It STILL said 0 credits on both and suddenly got logout.
Feeling concerned, I contacted live chat, the did not help me and I filed a ticket, (still waiting for reply). Next day I decided to log into my account again and that's the message I got "This login was blocked. Please contact our support service to resolve this problem."
I don't understand why Depositphotos took my credits and blocked my account for no reason.
When I signed up for the flex plan I understood that I got 10 photos and each additional would be $1. When I tried to purchase the 11th photo, I was unable and had to add another $10 to the account. Not sure where the misunderstanding occurred, but it is frustrating.
Overview
DepositPhotos has a rating of 2.6 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DepositPhotos most frequently mention customer service, credit card and auto renewal. DepositPhotos ranks 8th among Stock Photos sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members