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DepositPhotos

How would you rate DepositPhotos?
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Texas
1 review
0 helpful votes
Follow C N.
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Outstanding quality with no lack of quality even given the price. Great selection and best option for someoneon a semi-budget needing good stock-like resources

Date of experience: August 24, 2017
Massachusetts
1 review
0 helpful votes
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Chat Customer Service
November 12, 2018

The chat customer service team is amazing! They never had me jump through hoops or have me talk with multiple people. Would recommend to other poeple.

Date of experience: November 9, 2018
Arizona
1 review
5 helpful votes
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Do NOT give your billing info to this company. They will continue to charge you even after canceling the free trial. My first invoice was even double billed $59 x 2.

Date of experience: April 12, 2012
Illinois
1 review
0 helpful votes
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Tread with Caution
March 24, 2016

The photos I downloaded were great. However, I had some issues with the videos I downloaded.

So I asked customer service and they said it would take 24 hours to resolve. They came back with a very weak solution and again said another 24 hours.

I consider myself an incredibly patient and level headed person... but...

As I waited, I noticed a second charge on my card. It auto renewed. This feature was not clear and obvious when I signed up.

So I called and asked politely for a refund. The lady over the phone barely spoke English and said it was against their policy... so she couldn't refund me.

After arguing back and forth, I finally had to raise my voice and get assertive, which I hate to do to another human being, however... in this case... I literally had no choice.

The fact is, I would easily purchase more videos and photos if my issues were resolved... but...

Instead, I got the exact opposite. Horrible customer service from a company that only wants to keep charging my card instead of help a customer out.

What happened to providing great products and helping your customers?

In short, I rate this company a total scam with BS policies geared towards charging your credit card on auto renewal as much as possible.

It's disgusting how the customer service team treats you.

I reported the charges to my CC company and changed my account number because I do NOT feel safe leaving my CC with this kind of business.

Date of experience: March 24, 2016
Australia
1 review
0 helpful votes
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Images related to Engineering disappointing
March 27, 2019

I found the images related to Engineering, drafting and modeling too genetic and very limited. After couple of weeks, there is no point in extending the membership

Date of experience: March 23, 2019
Florida
1 review
0 helpful votes
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Well worth the money
November 15, 2017

I recently purchased the monthly plan and it has been a tremendous value to my company. I highly recommed giving it a try if you are constantly looking for good quality photos.

Date of experience: November 13, 2017
Washington
1 review
0 helpful votes
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Easy to work with
September 15, 2017

Easy to work with. Would like a wider selection of people from which to choose. Several photos were repeated. Grateful to have Depositphotos available at a good price.

Date of experience: September 13, 2017
Georgia
1 review
1 helpful vote
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It's ok I guess
April 11, 2019

First time user. The first picture I saw from my search was the same picture Godaddy had in their stock photos. Apparently I can't use it to make memes for my Facebook page. Not impressed.

Date of experience: April 9, 2019
Australia
1 review
0 helpful votes
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Very Happy
November 16, 2017

I have used and looked at other Stock Photo sites. The prices on some sites are extreme. I thought that Deposit Photos prices were more than reasonable and their database of photos is very extensive.

Date of experience: November 13, 2017
North Carolina
3 reviews
0 helpful votes
Follow David S.
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I was contacted fairly quickly by someone in customer service to deal with my issue. I believe it was resolved and appreciate the improved effort and professionalism.

DepositPhotos attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2018

Overview

DepositPhotos has a rating of 2.6 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DepositPhotos most frequently mention customer service, credit card and auto renewal. DepositPhotos ranks 8th among Stock Photos sites.

service
40
value
39
shipping
24
returns
29
quality
37
+14