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Design by Humans has a rating of 1.3 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Design by Humans most frequently mention customer service, and poor quality problems. Design by Humans ranks 391st among T Shirts sites.
I've been wanting to order from them for a long time, but decided to finally go for it when they had a "buy one, get one 50% sale". I just got them in the mail today and so far I really like them. They seem true to size. I'm 5'5" and 160 lbs and typically wear a large in womens. I was dubious about sizing, so I ordered a man's L perfect fit tee and a woman's 2X scoop neck (I'd rather have something too baggy than too small). The men's L fits perfectly and the 2xl fits like a 2xl should - so I'm guessing a woman's L would have fit me just right. I haven't washed them, but if they don't hold up to my expectations (shrinkage, fading, etc), I will update this review. The only negative thing I have to say is that one of the designs appears less vibrant than on the site, but, as an amateur photographer, I can understand that. It still looks great.
My daughter got me a gift card from them. The process to use it was so complicated I couldn't get it to work even after getting assistance 3 times. My daughter tried to recoup her money but they said I spent $50 on the gift card which never happened. DON"T TRUST THIS COMPANY!
This will be a 2 stage review because I haven't received the t-shirts yet... This review is the order/customer service process ONLY.
I placed an order for 3 t-shirts for my son then realized I could also order for my daughters when the 10% brought the total down below the $75 costing me more in shipping so I wrote customer service right away and said "Message: I ordered to quickly and wanted to cancel it so I could add a couple of more t-shirts so I could take advantage of the 10% discount and free shipping. I do not want to add more shirts and not get both. It was bad enough that I ordered $75 dollars worth... used the coupon and then lost the free shipping on orders of $75." Customer service replied with "Thank you for contacting Design By Humans! - This is an automated response. - Your request (#######) has been marked closed. This has happened due to one of the following reasons:
- Your issue has been solved.
- We do not require a response from you.
- The ticket has been inactive for a period of time.
To comment or reopen the request, please reply to this email. Thank you and have a wonderful day!
SO I GUESS THEY DIDN'T NEED MY BUSINESS! I have never worked with such a company (well that isn't entirely true) but now-a-days with all the competition... You would think that the owner of DesignByHumans was actually a machine to let his employees (Tristan to be exact) cost him $$$$$ To note... I had also added 2 shirts for each of my 3 kids and one for me. $25 to $28 each (pricey I might add but to support the arts (which is probably a lie after reading other reviews) I thought okay. But never again. Lots of other companies (maybe even ran by robots that offer Great Customer Service) at lower prices are out there. I ordered a t-shirt to see if the product is as good as they advertise or bad as the reviews. I will report back. BY THE WAY... you CANNOT combine the WELCOME TO DBH and also get FREE Shipping when SPENDING OVER $75. I guess they really do not appreciate new customers. Bummer.--- By the way, I gave them 3-Stars (2 more than necessary) because they have a nice concept and might make it once they get their ball game in order.
I would NOT order from them again!
While they have AWESOME designs, their customer service and overall organization SUCKS. I placed an order a week before Christmas. I knew that my order would not arrive on time for Christmas, and I was alright with that. However, upon placing the order, I did not receive an order confirmation (or a shipping confirmation a couple days later), and after about a week of nothing, I began trying to contact their customer service. I first tried to contact them through the contact form on their website (MULTIPLE times!), and when I didn't get an answer, I tried emailing them directly, but received NO RESPONSE at all for any of the times I tried! At this point, it had been 2 weeks without any order or shipping confirmation. I wasn't sure if they robbed me or if their website was out of business or what!
It was a weekend that I decided to call, but they did not accept calls on the weekends, so I had to wait until Monday. That Monday (Week 3), before I had a chance to call them, I received my package with the 3 sweatshirts I ordered.
The sweater quality isn't all that (they're light), and I thought about sending them back because by this time, I ordered from another sweatshirt company that I KNEW I would get my items from. But I thought against it in fear that they would never refund me and continue to be unresponsive.
I would have been okay with the wait if I had gotten some type of communication from them, but since I didn't, I really thought I would have to submit a case with my credit card! DBH caused me a huge, unnecessary scare! I don't know if their cool designs are worth the risk, but that's up to you! Their clothing is quite expensive for their poor customer service and overall crappy business performance!
Tip for consumers:
DON'T.
Tshirts meant for a birthday gift were supplied in a very CRUMPLED state. VERY EMBARRASSING. I WILL NOT BUY FROM THIS SITE AGAIN. NOT CHEAP EITHER.
Tip for consumers:
You may be disappointed by designbyhumans products.
Commande reçue 6 semaines plus tard, avec erreur dans la commande, frais de 75$ de douanes et taxes en extra ( à payer à la réception du paquet)... bref, ça commence a faire dispendieux pour de simples t-shirts!
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