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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
I love these Kate Spade sunglasses! They were in my optometrist office for $264 and I bought them here, the exact same sunglasses for $80! Excellent customer service! Excellent prices!
Date of experience: November 2, 2020
The sunglasses arrived fast and were just as pictured and described… I am very pleased with this purchase and will be ordering from this company again!
Date of experience: November 5, 2020
Hello Valerie, we're happy you had a fantastic time with us. Looking forward to serve you in future.
Ordered a frame, Pure Airlock 5000 in Green. Informative and prompt services. My experience with Designer Optics was very pleasant. Definately will be back for the next purchase.
Date of experience: February 25, 2021
Hi Esther, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
I ordered frames from Designer Optics. They took 2 weeks to receive them and Designer Optics sent the wrong color and top of that they were filthy dirty. I called their customer service phone number MANY times, left 2 voicemails. They literally did not answer their phone. Sent numerous e-mails. I also filled out their online return request form (or whatever it is, useless) twice. Designer Optics only response was an automated, generic e-mail "I see you have received your order, I hope you enjoy them" Esther.
I opened a dispute with PayPal and it was decided in my favor, however-PayPal told me that Designer Optics couldn't even be bothered to provide THEM with necessary information that had been requested.
I WOULD BET THAT THE POSITIVE REVIEWS HERE ARE 100% FAKE! READ THE YELP REVIEWS!
MY WORST ONLINE SHOPPING EXPERIENCE EVER WAS WITH DESIGNER OPTICS, PERIOD.
Date of experience: March 1, 2020
Hello Racquel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
You guys are better than Amazon... Really good experience prompt customer service and very kind and nice stafff
Thanks a million would love to shop again and again here
Date of experience: October 23, 2020
Hello Zais, thank you so much for your positive response regarding our website. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Looking forward to serve you again.
One day after ordering the fendi glasses I told them to cancel. They refused and when I got the glasses they don't look authentic at all! Will be returning!
Date of experience: April 28, 2021
Hello Chenetter,
Sorry for the delay. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Thank you so much for your business. We are honored to have clients like you.
Super helpful and easy to work with, answered all my questions, and got my glasses to me in an orderly and timely fashion. I just put in another order and will be again in the next few days.
Date of experience: November 23, 2020
Hello Drea, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I've been searching for these frames for a long time and when I was able to find them they were so overpriced until I found them here! Thank you! I love them!
Date of experience: February 5, 2020
Hello Cindy, thank you for taking time for sharing your wonderful experience. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
My first order a couple of years ago was for a pair of Gucci prescription eyeglasses that were over $600 retail (frames only), but the frames cost about half of that at Designer Optics. My glasses came quickly and are stunning. There is no doubt they are authentic. They are my favorite frames and after 3 years of wearing them daily, they are still in great condition (rhinestones still tight and sparkly, gold is still bright and shiny with no sign of wear). I get compliments on them all the time. I had the lenses replaced with my updated prescription last year. Last fall I ordered a pair of Gucci sunglasses. Apparently they were backordered and after waiting a couple of weeks, I contacted customer service (located in NY) and cancelled the order. Every time I've spoken with customer service, they have been knowledgeable and pleasant. They even refunded shipping costs while I was waiting for the item to ship. I needed instant gratification and just didn't want to wait longer, so I ended up cancelling the order. I recently ordered Celine eyeglasses (best price on the internet) and received the glasses within a week. I received multiple emails regarding the status of my order, including an email stating the item was out for delivery. I have nothing but good things to say about DO and will definitely shop here again. Can't wait to get my prescription lenses put in my new Celine glasses!
Date of experience: October 30, 2020
Hello Quicha, We are happy to hear you had a positive experience. We really appreciate you taking the time out to share your experience with us. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
Just bought them at LensCrafters and they charged me $277 I looked online and found your website and got them for $110 I cancelled the order with LensCrafters saved 140.00!
Date of experience: February 15, 2020
Hello Kim, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We have offers going out in our website, please do check out! We are looking forward to serve you again.
HORRIBLE CANNED EMAILS AFTER A WEEK, I AM TOLD SUNGLASSES ARE ON BACK ORDER WITHOUT DETAILS OF WHEN IT WILL BE IN STOCK
THEY HIT MY CC IMMEDIATELY
HAS ANYONE SUITED THESE THIEVES
Your order is confirmed
You'll receive an email and text when your order is ready.
Order updates
You'll get shipping and delivery updates by email and text.
ALICE CHALONA
Tip for consumers:
RUN AWAY
Products used:
STILL WAITING DANICA SUNGLASSES
Date of experience: June 18, 2019
Hello Ali!
We want to apologize for the inconvenience caused to you due to delay in delivery of the product. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back ordered dates. Again, we’re so sorry for the delay and the inconvenience. Please let us know if you have any other concerns or questions through email support/chat.
They are going bankrupt!
I have not received my refund yet after 3 months
They did not fill my prescription correctly and I returned the glasses but never got a refund
Date of experience: August 3, 2019
Hello John, We want to apologize for the inconvenience caused to you, Kindly share further details along with your order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
I received the frames that I wanted and they were perfect! Had trouble with contacting the company for a tracking number. Once that problem was corrected, my frames were delivered quickly.
Date of experience: February 16, 2020
Hello Denise,
Thanks so much for sharing your experience with us. We strive to do better in the future and are always appreciative of the feedback you provide. Thank you
I was scared because after buying my frames, I saw the bad reviews. But my glasses arrived fine, a little late because they were in "backreorder". I will definitely buy here again
Date of experience: November 28, 2020
Hello Ile, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
Email communication was good. They confirmed that the frames I wanted were available. They were shipped in the timeframe promised. I'm very satisfied.
Tip for consumers:
Email or message customer service to ensure the item is in stock if you want fast delivery
Products used:
Eyeglass frames
Date of experience: March 4, 2021
Hi Chandraraj,
Thanks for the feedback. We appreciate your business.
My shades looks great! Was a little skeptical at first but i bought it still. Item came in on time, well packaged. My shades came in a box and a cleaning cloth.
Products used:
Versace Glam Medusa Shield 2182 Sunglasses - 12528G - Gold - Grey Gradient × 1
Date of experience: January 29, 2021
Hi Hooi, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
This is the 4th pair of glasses I've purchase and I'm so happy about the glasses. All 4 have my prescription placed on them and the quality is superb.
Date of experience: November 27, 2020
Hello Tyrone, Thank you for leaving a 5-Stars review and thank you for showing trust in us. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.
I ordered my sunglasses and they were shipped immediately. They are just as they looked on the website. Very light weight and comfortable. They look great
Tip for consumers:
Quality of product
Shipping time
Products used:
Sunglasses
Date of experience: February 6, 2021
Hi Elois, thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I absolutely love my glasses. I was a little skeptical ordering them online but I am so glad that I did. I will not ever order my glasses from anywhere else!
Date of experience: December 1, 2020
Hello Starla, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
I ORDERED A PAIR OF GLASSES 6 MONTHS AGO! THEY SENT THE WRONG PAIR AND WHEN I NOTIFIED THEM AND ASKED FOR A REFUND INSTEAD OF EXCHANGE- THEY IGNORED ME FOR MONTHS! I CONTINUED TO EMAIL THEM TO NO AVAIL! THEN AFTER FILING W/ THE BBB, I GOT A RESPONSE. FOLLOWED THEIR DIRECTIONS ON HOW TO RETURN AND USED THEIR LABEL TO RETURN... IT IS NOW 6 WEEKS LATER AND NO REFUND! THEY REFUSE TO GIVE A REFUND BC THEY CLAIM THEY HAVENT RECEIVED THE PACKAGE- BUT THEY ALSO REFUSE TO LOOK FOR OR TRACK THE PACKAGE! AND I HAVE THE RECEIPT PROVING I SHIPPED IT BACK! SO NOW I AM OUT MY MONEY AND A PAIR OF SUNGLASSES! THEY HAVE BASICALLY STOLEN MY MONEY AT THIS POINT! THEY WILL DO ANYTHING TO KEEP YOUR MONEY (SEE OTHER REVIEWS W/ SAME ISSUE)! NEVER TRUST, NEVER BUY, NEVER DO BUSINESS WITH ANY COMPANY WHO ACTS LIKE THIS!
Date of experience: May 11, 2021
Hello Megan,
We apologize that our service did not satisfy your expectations, We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and inconvenience caused you. Please let us know if you have any other concerns or questions through email support/chat.
Item was good quality. Order processed fast and shipped fast. Received item within 2-4 days after "Shipped" email was received. Wil definitely shop again. Thanks!
Tip for consumers:
Great promotions for first time buyers
Products used:
Sunglasses
Date of experience: March 28, 2021
Hello Tee,
Thank you for the privilege of your business. Please let us know if we can help in the future.
The shipping was so fast and simple on these frames. I knew I liked them because I purchased them in the mall for 500$ last year. This year on this site I paid 167. So worth it!
Date of experience: October 31, 2020
Hello Caprice, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5
Stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes
I ordered glasses Dec 2019. I ordered progressive lenses. They took a month to come only to find out the height was off. I sent them back. After the go around, they sent the replacement back with scratches on both lenses. I sent them back again. After waiting a month, I emailed asking about status. They tried to act like they didn't receive them. The stopped responding to email. Ha, I had a tracking number and insurance through USPS. THey were hand delivered. By the way, I paid shipping to send them back both times. When I recieved the next replacement, I see that they used a cheaper antiglare than what I ordered and paid for. This pair has a purple glare. People are asking why I have purple glasses. The original glasses and a slight greenish tint that was barely noticeable. Now it's May 2020 and spent $550 dollars between the order and return shipping fees. 6 months of waist. Do not order from these incompetent people. Another issue, when they returned my glasses the last time, I received two packages. The second package was another pair of glasses that I didn't order, didn't frame and prescription. Obviously some other persons order. No paperwork included. Now that person is going to wonder where their glasses are at. Just dumb.
Date of experience: May 10, 2020
Hello Warren, your review is very concerning to us. We would appreciate if you would contact our customer care team. When the product is in backorder by the manufacturer, we do inform the customer about the estimated timing and keep them updated. We always aim to deliver a great experience and all the charges are as per our policy. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.
Apparently I ordered the wrong glasses I wasn't sure thought I ordered adult glasses ended up with juniors I wanted the same exact frames but in adult size so that I can replace my broken frames and still use my same lenses
Date of experience: December 8, 2020
Hi Charles,
We allow a 14-day time frame for returns. We can’t fix the past but we will improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Hello Jae, Thank you for your feedback and showing trust in us. We’re glad you had a good experience, and hope to see you again soon!