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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
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I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
The glasses I ordered came at record pace. I will always recommend Designer optics to my friends.
Ooooo weeeee.
Date of experience: December 6, 2020
Hello Robert, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Thank you for the fast delivery and constant check ins on delivery. Product was exactly what I wanted and ordered.
Date of experience: November 11, 2020
Hello Rebecca, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Nice glasses from Ralph Lauren! Havent taken them off since i got them & compliments everywhere i go. Great buy
Date of experience: January 28, 2020
Hello Mike, We are happy to hear you had a positive experience. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
Awesome the glasses arrive sooner than I thought the price is awesome and they look great. Will definitely buy again.
Date of experience: December 20, 2020
Hello Angel, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
I am a new customer and am Very pleased with the process and delivery expectations, will be shopping again soon
Date of experience: April 17, 2021
Hello Roberto,
Thank you. We hope your experience was awesome and we can’t wait to see you again soon.
I have ordered excellent Armani frames the first time, the 2nd time don't fit my wife's face. Need info on return to exchange. Order number SY*******
Date of experience: February 11, 2020
Hello Nelson, You may reach out to us via email or chat process to check the status of your order. Our customer service updates the status regarding the order instantly.
I have ordered the glasses, after waiting for 10 days i have been told its not available and i have to choose some other. Total time wasters
Date of experience: December 9, 2020
Hello Haseeb, We want to sincerely apologize for the negative experience you had with us. Usually, we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back-ordered dates or if the product has been discontinued. We provide the update of discontinuity as soon as we receive it from the manufacturer. Again, we are very sorry for the inconvenience. Please let us know if you have any other concerns or questions.
I ordered 3 pairs of glasses and I am very impressed with the style and quality. I definitely will order from here again.
Date of experience: November 27, 2020
Hello Ali, Thank you for your feedback and we are happy to see that you had a 5-Star experience. We really appreciate you being a customer. We’re here for you anytime
I received my order super fast, the frames are of excellent quality, super happy with my purchase, I recommend this web site 100%
Date of experience: March 27, 2021
Hi Yanelis,
Thank you. We hope your experience was awesome and we can’t wait to see you again soon.
Other than a slower than expected processing time, the 2-3 day processing is a little more like 5-6 days, still would order again in a heartbeat.
Date of experience: November 6, 2020
Hello Julia, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We are looking forward to serve you again.
After purchasing sunglasses i received my order quickly and my order was just as described on the website
Products used:
Designer sunglasses
Date of experience: February 23, 2021
Hi Craig, thank you for taking the time to leave us such a nice review. We’re glad you had a good experience, and hope to see you again soon!
My order arrived Quick. The selection and priced are great. I will continue to order through the site.
Date of experience: November 25, 2020
Hello Sharlenea, Thank you for the wonderful review and for taking the time to share your feedback. We truly appreciate your business and look forward to serving you again.
I received my order promptly and in perfect condition and looks exactly like the item that i ordered
Date of experience: October 21, 2020
Hello Charmaine, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
Service was was and customer rep was responsive. I'm sure that I will order again.
Prices are reasonable.
Date of experience: October 31, 2020
Hello Angela, Thank you for your feedback and we are glad you had a positive experience. We look forward to serving you again. Best Wishes.
I was afraid I would not get my order on time but eventually I did. Very nice quality
Date of experience: March 4, 2023
I got my sunglasses fast and they look awesome. They are for a gift but I guess I'm going to buy a pair for myself
Date of experience: November 11, 2020
Hello Luis,
We are so happy to hear that your experience was more than ideal
I placed a order 2 days later paid for and up charge for high index, order came without the up charge, had to call them to be refunded,
Date of experience: October 26, 2020
Hello Mr B, thank you so much for taking the time to provide feedback. And apologies for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your refund or any other concerns or questions through email support/chat.
When I received my frames they look great and great price. I'm picky with sites and frames but I took a chance on this site and it was worth it.
Date of experience: October 23, 2020
Hello Juan, thanks for taking the time to share your feedback with us. We hope to serve you again!
I got an email saying my order was delivered. However I have not gotten my order going on two weeks now.
Date of experience: January 28, 2020
Hello Jevard,
We are very sorry that you have not yet received your order. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
I love my glasses and they are original good quality defenentetly buying more I recommend it to my family and friends!
Products used:
Glasses
Date of experience: April 12, 2021
Hi Tina,
We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
Item exactly as described. Came with velvet case, velvet pouch, cleaning cloth inside a Miu Miu box.
Products used:
Sunglasses
Date of experience: March 30, 2021
Hello Priscilla,
Thank you for being our valued customers. We are grateful for the pleasure of serving you. We Look forward to seeing you again soon. Best Wishes.
Got my glasses on time and great price and I will continue to buy glasses for here
Date of experience: March 24, 2023
Good quality, only received half of my order, but from the looks of the first half, I will be satisfied
Date of experience: December 12, 2020
Hello Marvin, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We look forward to serving you again soon!
Thank you. I'm very happy with my order. Great quality.
Next time will try to order with lenses.
Definitely will order more.
Date of experience: November 20, 2020
Hello Victoria, Thank you for your feedback and kind words. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Hello Rochelle, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. If you are not pleased with the product you may send us back the product within 14 days of delivery. We look forward to serving you again soon!