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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
They sent me my open box sunglasses and they were even dirty with a worn box that seemed to be used, they never mentioned they were used.
Date of experience: November 18, 2020
I ordered sunglasses several weeks ago and have yet to see them
I have contacted them with no response
Tip for consumers:
Be very careful as they do not supply or communicate
Products used:
none as they never arrived
Date of experience: February 19, 2021
Dear Tony, thanks for sharing your feedback. We understand your problem and we always try to provide our best services. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Website was very intuitive. Price was great. Item was shipped promptly and the product was exactly as described and delivered on time.
Date of experience: December 3, 2020
Hello Charles, We greatly appreciate the time you took to share your experience. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We look forward to seeing you again.
The frames are just what i ordered, and nicely packaged, and the price and delivery time were amazing. Thanks
Date of experience: December 10, 2020
Hello Joseph, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
Great website, great price, great product, bought this frame for back up for the pair I wear now.
Date of experience: May 6, 2023
I receive the email explaining the shop, with updates. The glasses coming in the time they tell me and the glasses are perfect.
Date of experience: January 17, 2020
Hello Liliana, thank you so much for to write these kind words. We really appreciate your business. Please let us know what we can do for you in the future
Had a good selection of sunglasses and eye glasses and was impress by the time of delivery and box was damage a little but glasses was ok
Date of experience: November 28, 2020
Hello Juan, Thanks for leaving a review and understanding, we are glad that you enjoyed your experience with us. Looking forward to serving you better in the future!
I bought these eye glasses for my nephew and he looks so sharp and handsome, he loves his eye glasses on his face
Date of experience: October 26, 2020
Hello Black, Thank you for leaving such a positive review. We are glad that you and family loved our services and the product. We look forward to serving you again
I ordered my Gucci sunglasses and they came within 4 days. They are exactly what I ordered and looks great
Date of experience: December 12, 2020
Hello Sherman, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
Good company to do business with and good follow up. I am a picky shopper and will do more business with them.
Date of experience: October 9, 2020
Hello Matt, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
Really I liked buying in this page. It was easy and fast. The item look like exactly in the page. I recommend this page
Date of experience: October 27, 2020
Hello Emily, Thank you for your feedback. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Thank you the glasses look really good.
The price was really good in comparison with other stores!
Thank you Designer Optics.
Date of experience: December 7, 2020
Hello Dung, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
Was quick nice price and prescription was on point
Date of experience: February 28, 2023
Very very happy with them. I saw them in a shop for 560$ and I got them here with 230$ I am so happy with them.
Date of experience: November 12, 2020
Hello Mihai, Thanks for leaving a review, and we are glad that you enjoyed your experience with us. Looking forward to serving you better in the future!
The box was destroyed as was the case for the sunglasses. They box was open and the sunglasses were opened in transit.
Date of experience: November 23, 2020
Hello Marcy, Sincere apologies for the trouble that has been caused to you. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably might have slipped past those checks and failed to live up to our standards. As per our company policy if you are not satisfied with your product. You can return the product within 14 days of delivery of the order either for refund or exchange. Kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to resolve the situation.
Excellent products and good service, arrive earlier and un good condition and have a good customer service.
Date of experience: March 12, 2021
Hello Juan,
Thank you. We like our customers to be happy and yes we did it.
I love the frames. The lenses are the best. I will be a repeat customer.
Date of experience: May 8, 2023
Company shipped me empty boxes, and claim items have been delivered. Unable to get my money back. Buyer beware!
Date of experience: November 16, 2020
Hello Jan, Sincere apologies for the trouble that has been caused to you. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We are going to take steps to ensure that this situation does not happen again. If you could give us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation.
I personally really love these glasses, aswell as the shipping time, they came pretty fast! Would highly recommend.
Date of experience: November 13, 2020
Hello Flavio, Thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us. We hope to welcome you back again soon.
I purchased a pair of sunglasses and they have yet to respond or update my order. All the negative reviews are true.
Date of experience: January 13, 2020
Hello Sebana, We are very sorry that you did not receive your order in a timely manner. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. Please let us know if you have any other concerns or questions through email support/chat.
Excellent, would highly recommend, and will use again in the future.
Date of experience: March 16, 2023
Very happy with designer optics and the excellent customer service they provide - glasses were replaced after being damaged during shipping
Date of experience: July 1, 2020
Hello Connor, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
Perfect, not a stone missing, dazzling and sparkly perfection. Brought them to Costco for lenses the day after they arrived.
Date of experience: February 8, 2020
Hello Kathy, We are grateful that you took the time out to leave us a review and also happy that you have loved the product.
Hello Janis, Sincere apologies for the trouble that has been caused to you. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standard. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.