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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
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I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
Designer Optics is the place to buy online eyeglasses... fast shipping and excellent customer service.
Date of experience: November 28, 2020
Received items in a timely fashion great quality packaged correctly top of the line very happy with my purchase
Products used:
Shades
Date of experience: March 31, 2021
Hello Sauda,
Just wanted to say thank you for your purchase. We’re so lucky to have customers like you!
My Fendi sunglasses was reasonably priced, they came pretty quickly and I am super pleased with quality
Date of experience: February 11, 2021
Hi Aliya, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Needed a very specific frame and found it at an excellent price. No issues with delivery.
Date of experience: March 27, 2023
The order was received very fast, not expensive. Good quality products. Excellent customer service. I will by again.
Date of experience: December 14, 2020
Hello Luis, Thank you for taking the time to write about us. We are always delighted to hear from a happy customer! We look forward to serving you again soon!
Surprised me this shades fit on point nice case to carry for sure will be ordering another pair in the future
Date of experience: October 6, 2020
Hello Jose, Thank you for your feedback. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Gucci sunglasses for half the price with great service. Designer optics followed up on my order and got it to me promptly.
Date of experience: December 18, 2020
Hello Emma, thank you so much for taking the time to provide feedback. We feel honored to have you as our customer. Your business is much appreciated, and we will do our very best to continue to meet your needs.
Great communication but still waiting for my order as Christmas is coming up and looking forward to it.
Date of experience: December 19, 2020
Hello Adam, Thank you for your feedback and showing trust in us.We are very sorry that you did not receive your order in a timely manner. We know that you expect to receive your orders on time, and we’re very sorry for our misjudgment and any inconvenience it has caused you. These days USPS is facing delays due to the holiday season and therefore there is delay in delivery of your order. We’re so sorry for the delay and the inconvenience. Kindly let us know if you have any other concerns or questions through email support/chat.
Arrived within the week! I love ordering from here! Always well packaged so glasses are safe during delivery. Designer optics never disappoints!
Date of experience: October 21, 2020
Hi Maira,
We are so grateful for your kind words. Thanks for sharing your review with us.
Shipping g was fast product just as ordered - great quality at a discount price - will be ordering from here again!
Date of experience: October 22, 2020
Hello Julie, thank you so much for your positive feedback and for taking the time to post this review. We are looking forward to serve you again.
Exactly what I needed. Delivered in a timely fashion. Exact match, would purchase again from seller. Thank You
Products used:
Glasses frames
Date of experience: June 4, 2021
Hello Stephen,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to serving you again.
My glasses were great. Affordable and fast with updates on delivery! I will definitely be using them again.
Date of experience: October 21, 2020
Hi D A,
It was our pleasure serving you, We appreciate you taking the time to share your feedback.
Great price. Another wonderful bargain. Keep up the good prices. I will always look at your website before searching elsewhere
Date of experience: October 28, 2020
Hello Augustine, Thank you for your feedback and we are glad you had a positive experience. We look forward to serving you again. Best Wishes.
Fast delivery. Great quality. Came with a case. Will definitely purchase through Designer Optics again.
Date of experience: November 1, 2020
Hello Amanda, we're happy you had a fantastic time with us. Looking forward to serve you in future.
Couldn't say anything else these sunglasses are perfect legit merchandise! Will be buying more in the future
Date of experience: April 22, 2021
Hi Carlose,
All our frames are 100% guaranteed authentic, coming straight from the manufacturer. Thank you. We set a high standard for ourselves and happy to satisfy your expectations.
Item was shipped promptly & received in a nice package. Would order again.
Date of experience: April 15, 2023
I've been waiting for almost 3 weeks to get my glasses I should've just paid the 300$ other companies we're offering me because this is ridiculous!
Date of experience: June 23, 2020
Hello Liliana, We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner. Kindly let us know your concerns or questions through email support/chat.
My frames arrived early and the quality is exceptional
Date of experience: April 20, 2023
Super quick shipping, would definitely buy from them again. Brand new, in box and authentic. Much cheaper than anywhere else.
Date of experience: November 11, 2020
Hello Janie, Thank you for your feedback and kind words. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Found the Gucci shades I was looking for at a price you literally can't beat they arrived quickly perfect condition authentic as advertised
Tip for consumers:
Shop!!!
Products used:
Gucci sunglasses
Date of experience: February 5, 2021
Hi Icie, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back and offer our services. Until then, we’re here if you need anything.
The package was in excellent condition and I am very happy with the frames. I would recommend
Your company Thank You Constance Connor
Date of experience: December 14, 2020
Hello Constance, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
Found the Raybans I was looking for. Simple and easy to use. This is the 2nd time I have used this site with no issues.
Date of experience: November 11, 2020
Hello Brent, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I will remember this company. I have bookmarked them in my favorites. I look forward to choosing my next pair of frames.
Thanks Designer Optics!
Products used:
Eyeglass Frames from Designer Optics
Date of experience: January 30, 2021
Hi Allison, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for providing you our next service. Until then, we’re here if you need anything.
Well I needed a new pair of eyeglasses and had been looking online and found designer optics. Thought to myself that they had some good prices on eye wear so I went ahead and order a pair of Versace 1257 on 2/6/2021. It came on 12th which i had no problem with due to it being covid and all so I understand if the mail was slow. I was excited to have me a pair of authentic Versace eyeglass but when I open my package to my surprise it came in a plastic bag (picture). I have email them (with pictures) stating my problem but they kept emailing me back stating that all there glasses are "100% authentic, brand new, with the original packaging" and "All our products come with the original case and cloth." But yet no one can answer why mine came in a plastic bag? Seem like this website just want you to buy there products but once you get it and have a problem good luck with customer service! I'm very unhappy with there customer service and won't be buying from them again or any of my friends or family! A company is build on there customer service and this place has very little of that. The sad thing is I also ordered a pair of prada 2 days after I ordered the Versace. If I knew my eyeglass was going to come in a plastic bag then I wouldn't bought the second pair.
UPDATE: An hour after I place this review i received another email from them ( seem like a different person) and they stated that it must have been an error with there warehouse since all of there frames come with original case, cloth and authenticity card. They will be shipping me a original case, cloth and authenticity paper within 1 or 2 days so I will adjust my review once I receive the case and etc.
Tip for consumers:
Dont bother using this website just go look at other websites and read there review before ordering
Products used:
Versace 1257
Date of experience: February 17, 2021
Hi Hieu, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to our website, our support will take this concern.We would love to make things right if you give us another chance.
I was very pleased with my merchandise and the arrival time of the shipping. The items appeared just as seen on the webcite.
Date of experience: March 29, 2021
Hello Mardrile,
Thank you for choosing Designer OPtics We appreciate your business, and we’ll do our best to continue to give you the kind of service you deserve.
Hello Frank, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!