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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 21st among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
Great value and fast delivery! I had broken my Prada eyeglasses and was so excited that I found them online at such a great value!
Date of experience: December 14, 2020
Fast and exactly what we were looking for with a great price! So glad we found you! We couldn't find them anywhere for a better price!
Date of experience: November 11, 2020
Hello Megan, Thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us. Looking forward to serving you in the future!
Sunglasses; They olright ok somewhat I expected to more or little bit more glamorous than they were or appeared,.
Date of experience: November 11, 2020
Hello Rafael, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us! We’re so sorry that your experience did not match your expectations. In case you do not wish to keep the product, you can return the product within 14 days of delivery. Thank you so much for your business, we really appreciate it and we hope to serve you again soon!
I broke my Tiffany frames and I paid almost double the price at the optomitrist - great price, fast delivery!
Date of experience: November 15, 2020
Hello Shauna, thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with an excellent experience. Please inform us if we could help you more.
I got a Persol eyesglasses from Designer optics; found a copied brand not original product.
Command SY*******
Products used:
Persol eyeglasses
Date of experience: March 15, 2021
Hello Amro,
All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you on this matter
They sent me the wrong size glasses and they are refusing to give me a refund for THEIR mistake!
Do NOT order from them!
Date of experience: March 20, 2021
Hello Miranda,
We want to sincerely apologize.
Kindly provide further details and any other concerns or questions through email support/chat. Also, If you are not satisfied with your product we offer a return for refund or exchange policy within 14 days of delivery of the order.
Didn't receive my order yet
Once I receive it I will write my opinion of the sunglasses and the other shades
Date of experience: January 16, 2021
Hello Latifah, Thanks for leaving a review, and we are glad that you enjoyed your experience with us. We hope you like your ordered product. Looking forward to serving you in the future! Best Wishes.
Great service order Cooper Auto glasses came within a week I would definitely do business with them in the future
Date of experience: October 11, 2020
Hello Kareem, thank you for taking time for sharing your wonderful experience. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Ordered dec 15TH, no customer service! No answer, no return of calls or emails! Scamed me out of 310.00 will not rest!
Date of experience: January 6, 2020
Hello Adam, We would like to apologize for the poor service you encountered and very sorry to hear that you had trouble with the delivery of your package. If you do not have your package by now kindly provide us further details along with your order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Ordered some Persol sunglasses 8/20 and they arrived 8/27. Saved over $300 vs Sunglass Hut. Would buy from them again.
Date of experience: August 20, 2020
Hello Andrew, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
This way amazing experience, and was dumbfounded on how fast we received our glasses! YES YES YES I RECOMMEND THEM TO EVERYONE!
Date of experience: October 9, 2020
Hello Stephanie, we are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
J'ai passe commande depuis la france je recommande 100/100 j'ai commande le 21 janvier l'article m'est parvenue le 2 fevrier dans sa boite aucun frais de douane thanks designers optics
Products used:
Lunette solaire
Date of experience: February 2, 2021
Hi Gozde, thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I absolutely love all the frames and they come so quickly! Thank you... i will continue purchasing!
Date of experience: October 11, 2020
Hello Adria, we are happy to hear about the positive review that you have shared with us. We are looking forward to serve you again.
We were SUPER skeptical throughout the entire process... even after having received, opening and using the sunglasses. Even now, a few days in, we're still suspicious... haha.
And we made sure to use ApplePay (PayPal is smart too) to have a backup return/claims dispute alternative to assure you get your money back.
But I got to say, I am pleasantly surprised. Ordered a pair of Saint Laurent sunglasses that were discontinued and could not find at any Nordstrom. Only was available at our local Solstice sunglasses shop at the Glendale Galleria at full price. But the price at Designer Optics was just about half price! So had to give it a shot!
To our surprise, we were definitely glad we went for it.
Ordered on Sunday. Received them on Wednesday (a day earlier than the estimated delivery).
I've read so many positive reviews but WAY more negative reviews about never receiving products, questionable authenticity of said products and horrible and lack of customer service. I even tried calling them a few times with NO ANSWER and reached out to customer service via their online inquiry form just to try and speak to someone concerning my order going through. Never got a response.
I was searching through google maps and street view, and see that there used to stand a brick and mortar Designer Optics shop. But recent photos don't show their signage being up anymore. That was weird.
Authenticity: they look and feel of proper quality. We tried on the sunglasses at Solstice at the mall just a couple days before and they appear to be identical. So that's a relief! Sunglasses case and packaging also seemed right.
Also, oddly enough, received all the follow up emails and notifications regarding order confirmation, order status, shipping, tracking and delivery.
Ordered on Sunday. Received them on Wednesday (a day earlier than the estimated delivery).
I can't speak about customer service because I didn't experience any. But the entire process of ordering, follow up emails and confirmation, and even delivery were all on point!
If you decide to order through them, GOOD LUCK! Hope you have the same luck I did! If you're unsure, just be sure to use ApplePay or PayPal to pay as a sort of insurance for your refund or money back.
I'll take off. 5 of a star because I just wish there was some kind of customer service rep that would've gotten back to me and reassured me during the process. So nearly a perfect experience. But the fast delivery eventually but quickly settled my hesitation and worry of getting our sunglasses!
Date of experience: March 12, 2020
Hello Jonathan, Thank you for a very well-rounded and thorough review of the product and service. We appreciate your hard work in putting this review together. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
Fast delivery... great quality... I would recommend this site I will be ordering again...,.,,
Date of experience: November 18, 2020
Hello Letesha, Thank you for your feedback and for showing trust in us. We’re glad you had a good experience, and hope to see you again soon!
Every time I emailed about my order, I NEVER received a response. NEVER received my order. NEVER will order from them again!
Tip for consumers:
DON'T ORDER
Products used:
Burberry sunglasses
Date of experience: March 14, 2021
Hello Jasmine,
We are extremely sorry. We’d like to learn more about your specific situation and make things right. Kindly provide further details and any other concerns or questions through email support/chat.
Delivery was quick! Great quality, style and color... I love my new sunglasses!
Products used:
Tory Burch 7143U Sunglasses - 17858G - Grey - Dk Lt Grey Gradient × 1
Date of experience: February 24, 2021
Hi Shirley, we are incredibly grateful that you took the time out to leave us this note. Looking forward to your next visit with us.
I see clearly now my glasses, have arrived!
No delays, on time and, fantastic members of
Service..
Date of experience: October 23, 2020
Hello Calvin, thank you so much for taking the time to leave an excellent rating. We really appreciate your business with us. We will make sure to share this with the store team to let them know to keep up the amazing work. Please let us know what we can do for you in the future.
Son perfectas, tal y como se indica en la descripción... Llegaron muy rápido dentro de los plazos, aunque después volaron dos semanas mas por mi cuenta desde Chicago hasta Moscow(Russia), yo resido aquí!
Gracias al vendedor, estoy muy satisfecho por la calidad y el precio del producto aunque al principio tenia serias dudas de su autenticidad... Al final todo fue un final feliz! Solo puedo decir que recomiendo definitivamente este vendedor, gracias!
Date of experience: November 9, 2020
Hello Karl, thank you for taking time and writing such kind words about the experience. We take pride in knowing our customers are with our services. We are thrilled that you enjoyed your experience. “Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We Look forward to seeing you again soon. Best Wishes.
La calidad de Persol habla por sí misma. Excelente precio y rapidez en el envío. Atención inmejorable del staff.
Date of experience: December 15, 2020
Hello Sergio, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
I ordered 2 pairs of frames and lenses. The left eye was +25 instead of -25 and I had them tested by a local optometrist. I had a two-month Email chain and sent the glasses back where they said they tested them and they were to my prescription/order. They would not remake the left lens or refund. Terrible customer service for something as important as your vision. I ended up ordering new lenses for the frames through visionworks who was more expensive but I could get better service.
Tip for consumers:
worst customer service
Products used:
Frames only
Date of experience: August 1, 2024
Hello Mary, thank you for being our valued customers. We are grateful for the pleasure of serving you. We Look forward to seeing you again soon. Best Wishes.